Customer Service Data Entry

Alexis C. Barrow 306-***-****-home

**** ******* ** 306-***-****-cell

Regina SK S4N 4A1 *-****-*******@********.**

Personal Profile

Completed computer upgrading at SaskPolytechnic (SIAST) November 2010, Accurate Keyboarding speed of 45 wpm

Computer skills learned: Basic Computer Skills, Windows 7, MS Office Suite 2007 (Word, Excel, PowerPoint) and e-mail (Outlook)

Electronic and manual filing

Professional Experience

Arcas Advertising June 2017-October 2017

(Full-Time Casual/Temporary)

Data Entry Clerk

Entered outside customers pledge donation information into the clients database

Separated different outside customers incoming mail into appropriate groups

Stuffed envelopes for a different outside customers mail outs

24-7 InTouch Inc. February 2011-June 2015

Inbound Call Center Call Handler

Answered incoming calls for various companies (computer showed which company was being called) from all over the USA, Canada and other countries

Placed customers orders and helped to look up specific products that they were looking for

Listened to customers concerns and took messages for the company to have someone contact them back

Provided customers with the information requested on the specific product they were looking at

Checked the status of customers orders

Took online customer chats while taking calls

Assisted with the training of new associates

Saskatchewan Ministry of Energy and Resources November 2010-January 2011

Clerical-Work Placement (no pay)

Recorded and boxed up files to be sent to storage, to be then archived or destroyed

Gathered Items together to be sent to Trade Shows

Assembled and compiled promotional material to be given to patrons attending an Open House in Saskatoon

Created spreadsheet list of the people who attended the Open House

Created computer spreadsheet of handwritten flowchart/spreadsheet

Covered the reception desk during meetings

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Professional Experience continued

CAA Saskatchewan August 2009-June 2010 CAA Emergency Road Service Call Handler

Answered incoming emergency calls, entered the information into the computer which was then passed to the dispatcher

Processed new member applications, renewals and upgrades

Promoted the benefits of CAA services to members and people inquiring about memberships

Sears Canada Inc. Product Repair Services Call Taker February 2002-August 2009 Online Catalogue Order Taker October 2000-February 2002

Set up service calls requiring product repair for all of Canada

Ordered parts as required for service technicians and customers

Counseled customers on warranty and problem solving

Accurately recorded customer telephone orders and suggested alternatives if item wasn’t available

Assisted customers to locate required items in catalogue, flyer or internet

San Francisco Gifts March 1999-October 2000 Sales Associate

Responsible for opening/closing of store, balanced cash registers at the end of each shift and made nightly bank deposits when scheduled to work the night shift

Provided expertise and training for other associates regarding cash out

Packed up old stock to send back to head office, unpacked new store stock and set up displays, and assisted other branches when they were short of staff

Education

Regina Public Library (Ed2go)

Introduction to Word 2016 November 13-December 28 2016

Introduction to Word 2013 November 13-December 28 2016

Accounting Fundamentals I (Basic Accounting) September 14-October 22 2016

SaskPolyTechnic (SIAST) Computer Skills Upgrading September-November 2010

STEC Certificate (Sask Tourism Education Certificate)

Compucollege School of Business

Microcomputer Business Applications Diploma 1990

SaskPolyTechnic (SIAST)

Secretarial Studies Certificate 1985

Scott Collegiate High School

Grade 12 Certificate 1984

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Volunteer Experience

Canvassing for the Heart and stroke Foundation 1991-1995

The Red Cross Programs (now Canadian Blood Services) November 1991-June 1992

Typed certificates and wallet-sized forms for person completing the Standard and Emergency First Aid courses

Entered data on the First Aid and CPR Instructor files

Typed reports for the Water Safety Consultant

Reorganized the First Aid Department filing system to their specifications

Interests and Activities

Active member in my church 2005-2010

Assisted in Genealogy Research of my ancestors 1995-present

Aided in teaching Children’s Liturgy (Sunday School) 1994-2005

Enjoy working on computer and reading

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