Patsy A. Hawkins

Hopewell, VA

ac5mkc@r.postjobfree.com

804-***-****

Service-focused, technically skilled and hardworking office support professions with over 30 years of experience. Job titles of a customer service administrator, administrative assistant, office manager, receptionist, shipping and receiving coordinator, training assistant, accounting clerk and supervisor, data entry operator, intake coordinator over the phone and in person, file clerk, patient relations,dispatcher/scheduler

Skills MSS office Suite (Word, Excel, Outlook): Financial Management System (People Soft) Learning Management System (Meridian KC Knowledge), TMS, IMS (Inventory Management System) SAP (Shipping and Receiving) ability to learn new computer program quickly, office procedures and practices, patient relations(CHRIS Database), Dispatcher/Scheduler,TMS Data Base.

Expert interpersonal and communications skills over the telephone and via email and in person. Known for tactful handling of sensitive, confidential issues, ability to resolve customer complaints; and timely completion of daily and monthly reporting.

Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.

Experience: Administrator, Customer Service /Data Entry, Dispatcher/Scheduler/Patient Relations

June 2014 to October 13, 2017, Premier Staffing assignment at Central State Hospital – DUTIES including answering telephone, answering email in order to get appointment needed to schedule for patients. After receiving appointments then entered into the TMS Database in order to create work orders to assign to the drivers. After entering all appointments for the day, then generate query to assign drivers. After assigning appointments to the driver, then I would print out the work orders and sign the order and put in drivers box. Daily updating the previous work orders in the system by entering the amount of time the drivers spent on each assignment and would then close out the work order.

May 12, 2010 Abacus Staffing Corporation, Richmond, VA assignment at Southside Virginia Training Center until closing of Training Center June 2014. Duties: Lead Administrative Assistant. Responsibilities consisted primarily of data entry for the agency Access-based database and the agency electronic learning management system. Entered all training records to employees profile. Co-management of a large employee initiative (Direct Support Professional Career Pathway Program). Communicated information and ideas verbally and in writing. Entered timely and accurate distribution of the Department’s monthly Training Calendar. Primary contact for internal and external customers. Coordinated and schedule meeting as required. Receive and distribute department mail. Coordinate and process procurement(invoices for ordering and paying). Prepare and distribute graduations certificates. After closing of Training Center then transferred to Central State Hospital and worked in the Patient Relations Department. Entering patient complaints via (telephone messages) and entered into the CHRIS data base. After supervisor would review the complaints, I was given the results to send out letters to the patients with the ruling and would then update the CHRIS data base with the results.

July 2002 until June 5 2009, Virginia Department of Transportation, Colonial Heights, VA Duties: Ensure that all fiscal, operational, and administrative programs were provided to satisfactorily meet the needs of our internal/external customers. Perform essential accounting, procurements, and fiscal programs support duties in the Training Department. Responsible for effectively managing all petty cash reimbursement transaction, procurement and accounts payable for various goods and services. Provide backup for Security Guards. Responsible for maintaining Training Calendar and scheduling rooms. Responsible for setting up all classrooms. Responsible for data entry for the LMS(training records) to the employee profile. Responsible for answering all correspondence by email or telephone.

March 2002 until July 2002 Abacus Staffing Corporation, Richmond VA assignment at VDOT then was hired as an hourly employee at VDOT. (See above)

November 6, 1996 - June 2002 Kelly Temporary Services assignment at Philip Morris Duties Shipping and Receiving Coordinator. Data entry of bill of lading into the SAP data base. Generating and updating daily. Responsible for keeping two data bases updating daily for inventory purposes. Entered hourly payroll. Maintaining office equipment and ordering supplies. Provided assistance to all staff members and assisted in special projects. Responsible and supervised 5 fork lift drivers in daily routine assignments. Receptions.Responsible for quarterly inventory.

August 1994-1996 Star Tobacco Corporation. Shipping and Receiving Clerk. Responsible for accounts receivable and payable issues. Generating of bill of ladings.

Served in administrative support roles for transportation department, manufacturing, healthcare, temporary agencies and Telephone Company. Managed front desk for mental health services, database administration, spreadsheet creation, meeting scheduling and expenses (PO tracking). Patient Relations, Dispatcher/Scheduler.

Key Accomplishments:

Demonstrated ability to quickly learn organization processes, workflows, policies and procedures of various companies.

Handled a range of administrative support and office management functions.

Supervising and development of brand new office with new office procedures and practices for fork lift drivers resulting in 11 consecutive perfect inventories.

Answered telephone and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints and via telephone, e-mail and in person.

Thrived within busy environment, requiring the ability to multitask and maintain organized computer and hand-copy files.

Work along, with team members or with little or no supervision.

Education

Graduate of Tarboro High School, Tarboro, NC with a Business Degree, On the Job Training

Skills - MS Office Suite, Database Administration, Spreadsheets, Filing & Records Management, Front Desk & Phone Receptionist, Customer Service, Payroll, Office Management, Calendar/Scheduling/Meeting Planning, Inventory Management, Financial Management, Learning Management System, Accounting, TMS(WorkOrders), Dispatcher/Scheduler. Application Data Base, Chris Data Base.

Adjust Keystrokes per Hour: 10665