Customer Service System Administrator

Tel. 939-***-****

********.*****@*****.***

Carr.975 Calle 3 D24 Urb. Hacienda Las Lomas

Ceiba PR, 00735

Irvin Carrillo Ortiz

Professional Experience.

Ability to support and troubleshoot computer related products and peripherals. (Desktop, PC, Printer, multifunction devices, networking equipment). Able to work with service providers and warranty providers to obtain the best possible service. Quick learner motivated and dedicated to have the job done right. Experience in manufacturing and quality. Self-starter and capable of working under minimum supervision excellently. Absorb and retain new information and procedures quickly. Good interpersonal communication and negotiation skills. Good communication skills (English and Spanish). Strong knowledge of computer applications: Microsoft® Word®, Excel®, PowerPoint®, Visio®, A/S400, IBM…

August 02 2016 to January 08 2018 Weil Group Inc. Data Assurance Technician

Verify client’s systems to check that timesheets were automatically invoiced. Verify if any is pending for approval and resolve the problem. In case of timesheet rejection, coordinate with employee the timesheet correction. Timesheet submittal by Beeline Ensure Customer Service Continuity (Filler) during employee’s absence due to vacation or sick leave (Administration, Sales, service departments) Weil Group Office’s Information System Support and data analysis including but not limited to: Applicant Tracking System/recruitment software E-learning system and follow up on training completions. Verify that the Employees and suppliers’ training and certification are up to date in the E-learning system. Maintain Linkedin and Facebook posts schedule Level 1 Support to End Users Administration:

CFSE insurance policy and follow up on their dispatch from the Government Office. Send CFSE Policy to clients. Renewal activities for the CFSE Policy Verify compliance and request to employees and/or supplier past due Drug tests, Background checks and Certificate of Good Behavior/Certificate of No Criminal Conviction in accordance to the needs of the Administration Department and/or clients. Maintain up to date the expiration date Table And files. In charge of the Office supplies inventory and purchases. In Charge of Employees’ absent and vacation Forms follow-up. Compare with information included in webts and/or client systems. Exit interviews completed and archived Follow-up to recruiters and resources on missing documentation from their employee files using the audits performed on them. Contractors send the social security evidence annually. Groceries and material shopping for the office as required Prepare laptops up to the point where the system administrator has to complete a task. Company vehicles maintenance and registration management Checklist of new hires are completed Prepare Reports and data analysis as required including but not limited to: Client reports like monthly headcount report for Pfizer, Zimmer, etc.) Client EHS Reports (Zimmer, BMS and etc.) Applicant Tracking System/recruitment software Reports Weil Group Office’s Server and Network support when requested by the System Administrator Other administration, services and sales tasks as required.

February 2017 to April 2016 Novatis-Humacao IT

IT Support

Support Installation and configurations of PC and Laptops for the users in the facilities also installation of printers and configuration. Work with excel spreadsheet to maintain inventory and dated of each installation and machine. During the project of conversion of Norvatis network to GSK network.

September 2015- July 30 2016 AON

Customer Service Representative

Manage health and Wellness account for different companies thru the callcenter. Provide the client, employees and medical providers with information about each participant health benefits. Also open work flows to wok with different types of cases

October 2006–January 2015 Walgreens Distribution Center Carolina, PR

Computer Room Operator

In charge of running the UTASJRN every day and the Daily backups, also work with the IBM Blade center for pick- to- light server and A/S 400.

Run the front-end and backend for the production of that day and generate labels, and deliver it to the different FM.

Making sure that the different modules (PTL Areas) are running well and without any problems.

Computer Room Maintenance (OCE 88, 6100 and 7170 Printers, PC’s and any electronic equipment that needs Maintenance.

Work with IBM Blade servers

Repair and configured Desktops and laptops whenever is required

2005-January 2007 CompUSA Carolina, PR

Service Writer

Received the computer from the customers and give them a prediagnostic of their machine

Filled out reports about the different machine that was received that day.

2003-2005 J.R Computer Tech Rio Grande, PR

Computer Technician

Received the Computer from the customer and verified the unit. .

Repair the different units PC or Mac

Do Inventory of the different parts we had at the shop.

Education

2003-2005 International Junior College San Juan, PR

Technical Certification in Computer, Network and Electronic Repairs

2002-2003 Instituto De Banca Y Comercio Fajardo, PR

Technical Certification in Computer Programming

Graduated Honor Mention

Interests Play and coach Baseball, enjoy family time with my son.

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