Director of Operations Total Facility Management TFM & Security De

Khaled Shalaby Soliman

Master’s Diploma in Facilities Management – 2009

HERIOT WATT University – Edinburgh – Scotland – UK B.Sc. of Civil Engineer -Ain Shams University – Cairo – 1993 Egyptian, 10 December 1970

Dubai – UAE – Since 2003

(M) +97150 – 354 11 66

*******@*******.***

LinkedIn https://www.linkedin.com/in/khaled-shalaby Senior Executive for Total Facility Management – TFM – Security - HSE Hotels – Hospitality - Retail – Schools - Residential – Complex – Mobile Team Owner Association – Master Community – Concierge Services Property Management – Maintenance - Asset Management– Fit Out - Variables Reporting Relationships: Reports to CEO

Over 25 years’ of experience:

More than 18 years in FM with 16 years in Senior Management positions.

Solid experience in Managing Security, Asset Management and HSE Departments.

Experienced Head of Facilities Management with a demonstrated history of working in the different types of complexes including Residential, Retails, Complex, Schools, Clinics, Hospitals & Health Care Industry. Skilled in controlling Capex & Opex, Setting the FM Department, Creating FM-RFP, Tendering, Negotiation, Budgeting, Business Planning, Operations Management, and Procurement. Strong education professional with a Master's degree focused in Facilities Planning and Management from Heriot-Watt University with strong experience with Owner Association & Master Community. Characteristic Duties and Responsibilities:

Highly accomplished hands on experience in Integrated & Total Facilities Management – IFM

– TFM in Dubai with significant focus on achieving the most efficient and effective delivery of FM services.

Experience in Managing Security and HSE Departments.

Owner and responsible for P&L, achieving financial targets.

Prepare and manage annual Budget for OPEX and CAPEX.

The tight control of OPEX costs is a key aspect in my role as I make sure that assets remain in a safe condition and available for duty.

Strong experience with Owner Association & Master Community charge.

Full setup for the FM\HSE\Security Departments from scratch which involves all document control and process mapping and procedures along with asset registry, SLA and KPI.

Develops and implements operational plans for all FM\HSE\Security related programs.

Overseas all FM activities and projects including preventative, corrective and reactive maintenance as well as soft services provision (parking, cleaning, pest control, waste management, building & free zone signage, stores management etc.) and hard services provision (mechanical, electrical and plumbing (MEP) services, landscaping & Irrigation, specialized systems maintenance and other major service contracts).

Ensure that suitable (PPM) plans are developed and implemented for all Systems.

Ensure that the plan is fully documented and uploaded into CAFM (Computer Aided Facility Management) or CMMS (Computerized Maintenance Management System).

Ensure that all Corrective Maintenance (CM) work is carried and minimizes asset down time and impact on operations and stakeholders.

Develop and implement resource (staff, spares, equipment) schedules for all PPM and CM work.

Assist in establishing and implementing work systems for the efficient management of maintenance services. This includes implementation of CMMS and associated work flow arrangements.

Assist with establishing and implementing ISO compliant Standard Operating Procedures

(SOP) for the FM Department.

Assist with establishing and implementing Safety Management Procedures for the FM Department.

Responsible for the establishment of Safe Work Method Statements (SWMS) and associated Job Safety Analysis (JSA) records for the maintenance staff.

Manage the completion of asset condition reports ACR - CS.

Contribute to the review and improvement to Maintenance Management Processes within the FM Department.

Provide management and incident reports as requested.

Implements Strategic Plans in line with the organization’s objectives.

Provide inputs on own department’s workforce forecasts.

Ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement .

Manages internal assessment and audits to ensure compliance with external standards laid down by bodies such as the International Organization for Standardization (ISO), Occupational Safety and Health Administration (OSHA).

Liaises with internal and external stakeholders in order to ensure end-to-end operational support and provide guidance and advice as well as technical consultation regarding FM\HSE\Security issues and works towards consistently meeting or exceeding the FM\HSE\Security performance objectives and indicators.

Liaises with relevant Government/local authorities and services to progress the external approvals required for FM\HSE\Security processes.

Constantly reviews departmental statistics, investigation reports, audit observations and identifies changes for FM\HSE\Security programs ensuring continuous improvement in internal practices to achieve compliance with regulatory requirements, effective utilization of best practices, and enhanced productivity.

Prepare the Quality Assurance Reports (QAR) and Snag lists during the Taking-Over process from the main contractors and the Handing-Over process to the Clients. Responsible for all inspections, client liaison, organizing and identifying defects, snagging and remedies; ensuring safety and proper maintenance of the property.

Ensuring successful property commissioning and smooth handover to the owner.

Coordinate with the project managements teams on all construction elements to ensure timely delivery of documentations including Building Completion Certificate and Occupancy Permits prior to Title Transfers.

Fully managing the architecture design team in relation with all FM related functions.

Advises and assists with issues affecting resource and energy management

Managing all the Fit-Out and Variable works.

RFP and SOW preparation with technical specification for different required works and give technical evaluation and quotations.

Recognize and promote work site safety, quality and reliability in all activities.

Provide input into projects at design stage, providing input for technical specifications with regard to project works, and also to participate in appraisal of tenders.

Review and comment on independent third party reports. Personal Achievements:

Created the In-House Variable Department in Idama – 2005.

Taking over from main consultant\contractors the JBR signature project – 2006.

Awarded as 1st Best nominated Employee at Dubai Properties in 2007.

Created the FM\HSE department in DHCC (Dubai Healthcare City) – 2014.

Developed the FM\HSE tender RFP for DHCC from scratch – 2015.

Developed the FM\HSE tender RFP for AJCSH (Al Jalila Children Special Hospital) from scratch – 2016.

Successful in operating AJCSH (Al Jalila Children Special Hospital) from scratch – 2016. Executive Highlights

Instrumental in commencing operations within the time frame.

Solid experience in Managing Security and HSE Departments.

Maintained excellent relations with all the employees and successfully enhanced employee satisfaction and reduced attrition

Recognized and complimented for having achieved service levels within time frame.

Ability to manage human, financial and material resources towards the achievement of stated targets.

Provide effective guidance to a team of professional and support staff.

Client interface skills.

CAFM Systems Experience

Environmental management awareness (LEED).

Business and contract management skills and effective communication skills.

Excellent analytical skills.

Ability to work at a senior level with individuals from multiple disciplines and cultures.

Ability to lead and coordinate small teams to tight project schedules.

Strong organizational, communication and interpersonal skills.

Strong Organizational Skills

Strong Computer Knowledge (Microsoft)

HSE knowledge

Professional Experience in UAE:

Jan 2018 - Till Date Director of Operations – Total Facility Management – TFM & Security Department

Duserve – Part of Dubai Government – Aviation Authorities.

Dec 2014 - Dec 2017 Head of the FM & HSE Department. DHCC (Dubai Healthcare City)

AJCSH (Al Jalila Children Special Hospital)

May-2005 - Nov 2014 Sr. Manager – FM, HSE, Fitout, EOL and Variable Works Dubai Properties Group – Idama

April 2003 - April 2005 Projects Manager Fitout & FM Dragoni International Ltd. – ITALY

June 1993 – March 2003 Consultant - Projects Manager Fitout & FM. CASSIA & ASSOCIATES – ARCHITECT AND

SUPERVISION CONSULTANT- LEBANON

Professional Experience in UAE:

Jan 2018 - Till Date Director of Operations – Total Facility Management – TFM & Security Department

Duserve – Part of Dubai Government – Aviation Authorities. Total Value for FM Contracts:

150,000,000 dirhams

Responsibilities:

o Restructuring the full operations department including all required HSE, KPIs & SOPs to reach an optimum highly efficient lean body.

o Controlling the Budget and P&L.

FM departments, Hard & Soft.

Security Department.

Landscaping including a 9,000,000 dirhams Nursery.

Transporting Department.

Mobile FM Team.

Fitout and Variable Works.

Projects:

Dragon Mart.

Fitness First.

Aramex.

Dubai Duty Free Head Office.

Dubai South Zone.

Dubai World Central.

Strata Global Towers.

Asteco Towers.

MAG Towers.

Labor Camp.

Dec 2014 - Dec 2017 Head of the FM & HSE Department. DHCC (Dubai Healthcare City)

AJCSH (Al Jalila Children Special Hospital)

Total Value for FM Contracts:

250,000,000 dirhams

Responsibilities:

o Creating from scratch FM Department including all required HSE, KPIs & SOPs. o Controlling the Budget and P&L.

FM departments, Hard & Soft.

HSE Department.

Landscaping.

Fitout and Variable Works.

Projects:

DHCC Dubai Health Care City – Phase 1 and Phase 2.

AJCSH Al Jalila Children Special Hospital.

May-2005 - Nov 2014 Sr. Manager – FM, HSE, Fitout, EOL and Variable Works. Dubai Properties Group – Idama

Total Value for FM Contracts:

350,000,000 dirhams

Responsibilities:

FM departments, Hard & Soft.

Fitout and Variable Works.

Projects:

JBR – Jumeirah Beach Residence-Dubai

Tecom

Dubai Internet City.

Dubai Media City.

Knowledge Village.

Remraam Residency.

Wasl Accounts.

April 2003 - April 2005 Projects Manager Fitout & FM Dragoni International Ltd. – ITALY

Total Value for FM Contracts:

180,000,000 dirhams

Projects:

Emaar - Arabian Ranches.

Emaar - Burg Khalifa (Burg Dubai).

Emaar – Meadows.

Emaar - Emirates Hills.

Professional Experience in Egypt:

June 1993 – March 2003 Consultant - Projects Manager Fitout & FM. CASSIA & ASSOCIATES – ARCHITECT AND

SUPERVISION CONSULTANT- Egypt

Total Value for FM Contracts:

6,950,000,000 Egyptian Pounds

Companies:

1. CASSIA & ASSOCIATES – ARCHITECT AND SUPERVISION CONSULTANT- LEBANON

2. Project Management International – PMI – USA

3. LAING – CRC Joint Venture.

4. Adnan for Touristic Investment.

5. Costain – Samcret Joint Venture.

6. Egyptian Consulting House - ECH.

7. Planning and Urban Development Design - PUD.

8. Moharam Pakhom Office.

Positions:

1. Consultant - Senior Quality Inspector Architectural Finishing. 2. Construction Manager.

3. Section Manager

4. Technical Office Manager.

5. Assistant Quality Control & Safety Department Manager. 6. Site Finishing Engineer.

7. Technical Office Engineer.

Projects:

1. CITY STARS -HELIOPOLIS – Cairo - Egypt

2. Sheraton Royal Gardens – Pyramids road - Cairo - Egypt 3. Four Seasons Hotel – Cairo – Egypt

4. Blue Bay Resort - Ras Sedr, Red Sea Coast - 5 stars. 5. Dar El Fouad Hospital – 5 stars hospital in 6th of Oct. City. 6. Holiday Inn Hotel – Hurghada – 5 stars.

7. Crystal Assfour Show Room – CAIRO

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