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Finance, compliance, and legal

Manila, National Capital Region, Philippines
May 26, 2018

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Finance and Service Delivery

Adham Mohammad Abdelwahab Farah


Date of birth:

19th May 1984




San Antonio Village.

Manila, Philippines





Respected and dedicated professional with

experience providing internal employee

development, team effectiveness and

leadership development consulting to all

levels of an organization.

Able to design and implement strategic plans

and develop high performing teams.

Enthusiastic professional with proven ability

to design and deliver training to a variety of

individuals on topics seeking customer

satisfaction and employees’ self-confidence.

Possesses easily transferable skills such as

organization, and working with teams.


Corporate Governance I Middle East & Africa GMS

Analyst l Nov 2015 - Present

Institutional Shareholder Services Inc.

Monitor corporate action events.

Procure meeting documentation from issuer filings, reports, or publications (Stock Exchanges, Newspapers, etc.).

Identifying daily monitoring of market sources for meeting information of public companies and the changes reflect on Share Capital. Direct engagement with issuers via email or phone for engagements. Extract the meeting agenda and encode it to the database. Collect voting results of the shareholder meetings. Review and respond to internal queries related to meeting coverage. Responsible for distribution, monitoring and update of various workloads.

Responsible for keeping up-to-date assigned market profiles, process manuals at regular intervals.

Sr. Data Management Analyst l Facebook

Jun 2015-Aug 2015

>Accenture Inc.

Responsible in helping the client to clean and update the information available on the platform about media entities.

Return accurate information to the users by being attentive to details through comprehensive reviewing and refining of information for places, and Ensure every piece of content in violation of Client’s terms of services is accurately identified and flagged for action in a timely manner.


Content Creation and Influence Governance

Strategic Account Management International Finance Strategic Communication Data Analyst

Team Player Economics

Social Media

MS Office Application


Finance & Service Delivery

Adham Mohammad Abdelwahab Farah


Subject Matter Expert and Sales Coach

(AT&T Uverse) - America l 2012 – 2014

Sutherland Global Services (Egypt, Philippines)

Managing a team of call center representatives,

directing their activities for the achievement of call center sales targets and other business goals.

Monitoring overall performance to ensure that the call center goals are met and supporting call center quality and training efforts to meet the client requirements. Handling escalations, supervisory staff in order to develop knowledge and to provide excellent CS.

First 45 Days, OJT Lead, preparing new waves from

training room to pass their F45 Through proper


Support Includes but not limited to Technical Support, Sales, Customer Service, Retention, and Smart Chat. Reporting to Business director.

Subject Matter Expert l 2010 – 2012

(Expedia Travel Agency / HotWire Partner)

Teleperformance. Egypt

Handling escalated cases to support customers with booking, changing or cancelling travel reservations, including flights, Car rental, and hotel reservations for Expedia Canada, English speaking point of sale in an inbound call center environment.

Utilize Sabre Red GDS to assist customers in altering flight reservations.

Familiar with Cisco and agent communicator.


Private Tutor l Arabic Language

l 2009 –2010

Private teacher teaches a single student, or very small group Up to 5 Students.

Including document-to-document and audio-to-document translation of the Arabic to Standard English.

Perform English-to-Arabic translation, word by word, but also to relay concepts and ideas accurately and coherently with coordinated resources.

Head Of Logistics Department l 2007 – 2009

Strategically plan and manage logistics, warehouse, transportation and customer services

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Resolve any arising problems or complaints

Meet cost, productivity, accuracy and timeliness targets Maintain metrics and analyze data to assess performance and implement improvements

Comply with laws, regulations and ISO requirements EDUCATION

Law Degree l 2008

Alexandria University, Egypt

Phonetics - Short Stories – Read and Write l 2009

Egyptian Ministry of Defense l Alexandria, Egypt

TICO (Travel Industry Council of Ontario) l 2010

Expedia Canada Travel Agency l Cairo, Egypt

Lawyer Institute Certification l 2011

The syndicate of lawyers, Cairo


References are available on request.

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