Manager Customer Service

SAMIR SUMAN

BUILDING NO: **, FLAT NO **, ROAD NO 201, ALL HIDD

MANAMAH, BAHRAIN, CONTACNO 973-********

*************@*****.***

OBJECTIVE

To be a part of the food & beverage department of a world class hotel, to provide the highest levels of hospitality in all the outlets and achieve total guest satisfaction and organizational profitability through effective utilization of all resources, continuously delighting the customer by offering innovative products and services.

Summary of Career History

Operational

Dragon Resort Bahrain

Assistant Manager

From Nov 2017 to Till now

Primary Responsibilities:-

Ensures all operating standards in the assigned outlet complied with company policies.

Establishes guest service standards that meet the needs of the target market and are in line with the operating concept of the restaurant and room service to maximize the revenue and profits of the outlet.

Provides recommendation to F&B manager regarding future plans and changes based on the current data and customer feedback.

Ensures that the restaurant, room service and kitchen are prepared for service.

Monitors and analyzes menus and products of competitive restaurants and room service under supervision of F&B manager/Assistant F&B director/Director of F & B/Executive Chef/Director of Kitchen.

Assists with inventory check of operating equipment.

Handles guest complaints and follows up with corrective action.

Liaises with Engineering for maintenance problems and Housekeeping for cleaning.

Maintains all necessary log-books as implemented in outlet.

Assists the F&B Cost Controller in Conducting month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.

Oversees and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.

Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.

Prepares annual operating budget for assigned outlet in conjunction with Director of F&B and F&B Manager.

Maximizes profitability of the restaurant by increasing turnover and controlling costs.

Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.

Promotes guest satisfaction in the outlet.

Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.

Familiarizes with the job description of all position in outlet, to ensure the performances of the staffs.

Coaches and counsels restaurant staffs effectively.

Conducts on-the-job training for restaurant staffs on timely basis.

Conducts daily briefing and de-briefing for a function assigned.

Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.

Identifies and solves problems in service in a professional manner.

Performs other duties as assigned by Restaurant Manager.

To consistently insure cash and billing control.

REPORT LINES & COMMUNICATIONS:-

Reports to the Restaurant Manager / Assistant F&B Manager.

Directs and supervises the activities of the restaurant staffs.

Lebua Hotel & Resort Jaipur

Assistant Manager

(In Room dining & All Day Dining)

March 2016 to Nov 2017

Le Meridian Gurgaon Delhi NCR

Food & Beverage Supervisor

(In Room Dining & Banquet)

Feb 2015 to March 2016

HYATT PUNE

Waiter

August 2013 to Feb 2015

(Coffee shop & Banquets)

ITC Mughal Agra

Trainee

Food & Beverage service (4 weeks)

Food & Beverage production (4 weeks)

Front office (4 weeks)

House Keeping (5 weeks)

Education and Training

Completed bachelor Degree in Hospitality & Hotel Administration from–IHM Gwalior institute of Hotel Management Catering Technology and applied nutrition ministry of tourism govt of -India. (2010-2013)

XII th standard – Bihar board (2006-2008)

X th standard –Bihar board (2006)

Achievements

Lebua resort Jaipur

Awarded as Best Employee Front of the Hose for the month of June and July 2017.

Le Meridian Gurgaon

Awarded as Best Employee of the Month Front of the House for 3rd Qtr. 2015

Awarded as Best Employee of the Month Front of the House for 4rd Qtr. 2015

Hyatt Pune

Awarded as HY-STAR Diamond Member FOR 3rd Qtr. 2014.

Awarded as HY-STAR gold member in 4th Qtr. 2014

Consistently received guest appreciation through mail and on guest comment cards.

Awarded for consistently up keeping the standard operation procedure of the organization.

Customer Service

To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.

To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.

To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Competencies

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, resolve any issues and win customer loyalty.

High level of initiative and ability to work on multiple priorities

Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.

Guest Relationship

Ensuring maximum customer satisfaction by closely interacting with regular guests &understands their requirements to consistently improve services accordingly.

Document and update client preference history to exceed expectation when they return back.

System Proficiencies

Conversant with MICROS,PROLIFIC,ISCALA Material Control, Symphony, TPOS, Win-HMS Hospitality software program

Proficient in Word, Excel, Outlook and PowerPoint

Personal information

Father’s Name : Mr. Sambhu Prasad Singh

Mother’s Name : Mrs. Subhadra Kumari.

Date of Birth : 12th March 1990

Nationality : Indian.

Languages Known : English, Hindi.

Assets: - Optimism, leadership skills, Adaptive to Change, Self-Learner, Never quitting positive attitude.

About myself: - I am sincere and dedicated to the cause of food service and enjoy every aspect of guest interaction. I’m a proactive team worker and am at my best under pressure. I believe in maintaining high standards of service. I have an undying thirst for knowledge and look to keep myself updated on the current and changing trends in the fields of my interest. I thoroughly enjoy serving all my guests, irrespective of my personal frame of mind at any given point of time. Among others, my strengths lie in my perseverance, honesty and desire to give each paying customer his money’s worth and in so doing, forging a professional as well as a personal relationship with them.

DECLERATION: - I hereby declare that all of the above mentioned particulars are true to the best of my knowledge and belief.

SIGNATURE

Samir Suman

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