Manager Customer Service

Resume of Shanae' Smith

903-***-**** *******.**@*****.***

Professional Experiences:

ADT Security Services – Irving, TX (Contract Position)

Recruiter – November 2017 – Present

● Source candidates through online databases and internal employee referrals

● Make initial candidate contact and conduct initial interviews by phone

● Discuss online applications and the virtual job tryout assessment with applicants

● Establish and maintain continuous communication with potential hires

● Perform a high volume of routine phone screens for Account Management, Emergency Dispatch, and Customer Service positions to fill requisitions with urgency.

State National Companies – Bedford, TX (Contract Position)

Corporate Recruiting Manager (HR) – January 2017 – October 2017

● Responsible for all recruiting efforts; full cycle recruiting

● Source candidates through online databases and internal employee referrals

● Make initial candidate contact and conduct initial interviews

● Attend college and local career fairs

● Administer all testing including online applications and the virtual job tryout

● Establish and maintain continuous communication with new hires and potential hires

● Successfully managed a requisition load of 70-100 positions.

● Developed recruiting process and function, and coached/trained hiring managers

regarding interviewing best practices which validated the hire, reduced cost-to-hire and

time-to-fill, and reduced turnover.

Teleperformance - Burbank, CA United States

Corporate Recruiter (HR): January 2009 - December 2016

● Developed and maintained sourcing database for more than 40 disciplines and cold called to

determine technical expertise and sell them to clients.

● Member of Senior Leadership Team.

● Successfully managed a requisition load of 100-150 positions.

● Recruited and filled over 200 mid-level and senior-level positions within 1.5 year timeframe.

● Provided daily supervision, guidance and assignments to HR Coordinators' recruiting function

and ensured adherence to service level agreements.

● Ensured the recruiting process, interviews and documentation were in compliance with guidelines

by monitoring applicant tracking system.

Louisiana Workforce Commission - Shreveport, LA United States

Appeals Clerk Manager: October 2004 - January 2009

● Interacted with students, alumni and faculty members with problems and solving them before

taking them to the next level.

● Organized special events to raise funds.

● Copied, filed and faxed confidential documents.

● Updated calendars and ordered office supplies

● Updated student records with change of addresses, major declaration changes,

reinstatement/denial information.

● Answered multi-line telephone and direct calls to the appropriate department/division.

● Received mail, date stamped and distributed.

Education

(LSUS) Louisiana State University Shreveport, LA BBA, Jun 2008 (Graduated)

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