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Manager Customer Service

Orlando, Florida, United States
May 25, 2018

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Rhezel Joy P. Trinh

**** ********* ***

Orlando, FL., 32836


Skills & Qualifications:

Experience with Point of Sales (POS) Terminals and basic math skills.

Committed, loyal and hard worker with excellent communication and team work skills

Detail oriented, strong organizationals skills with ability to carry out tasks with minimal supervision.

Capable of quickly understanding how systems are used in order to provide efficient support.

Proficient in Microsoft Word, Excel and Power Point.

Proven ability to work collaboratively with diverse groups and establish ongoing relationships.


Bachelor of Science in Hospitality Management 2012-2016

Colegio Del Sagrado Corazon de Jesus

Gen. Hughes Street, Iloilo City, Philippines

Professional Background:

SeaWorld Orlando, Exchange Visitor Student

Food Service Attendant (Culinary Derpartment)

North carts

April-June 2016

Performs cashiering tasks according to the sets of standards.

Maintains cleanliness and sanitation through out the day.

Restocks and supplies the assigned food cart.

Interacts with guests by greeting and provide excellent customer service.

Mang Inasal Philippines

Assistant Restaurant Manager

Aug 2016-Sept. 2017

Provides high quality products and excellent customers service.

Comply with Food safety policies and HACCP principles and ensuring safe and clean work environment at all times.

Ensure proper storage and stocking of dry and wet products.

Ensures correct daily inventory and month end inventory.

Ensures enough back up of fund for opening to closing cashier

Handles customers complains with positive outcome.

Pest Control Manager.

Manpower scheduling.

Maintains cleanliness in both service and kitchen area.

Provide leadership 40-60 Service and Kitchen crew daily.

Training and development of crew members.

Trainings and achievements:

High Way 21 Hotel (April-June, 2014)

Apprenticeship in House Keeping Department (200 hours)

Seda Hotel (November-December, 2015)

Internship Program in Kitchen Department (300 hours)

Practicumer of the month

Villa Sagrado Practicum Center ( January-March, 2016)

Practicum Training in Kitchen and Front Office Department (300 hours)

Mang Inasal Philippines (August-November 2016)

Assistant Restaurant Manager Trainee Program

Food Safety training

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