Manager Customer Service

Jennifer A. Phillips

**** ****** **. * *********, FL 32578 719-***-**** *************@*****.***

Profile: Seeking Administrative Assistant ~ Office Administration

~ 8+ years of success and contributions in education, business management, retail, and healthcare environments; equipped with superior organizational, computer, and administrative strength ~

Consummate multi-tasker and results driven career professional with superb organizational, administrative, and computer skills demonstrated in fast-paced work environments. Known for being meticulous and detail oriented; often entrusted with confidential matters of business with full compliance and accountability. Think ‘outside the box’ and readily resolve problems for positive outcomes.

Relevant Skills and Abilities Include:

●True people person who interacts well with management, key decision makers, cross-functional staff, customers, clients, and vendors for continuous goal attainment.

●Prepare and manage documents and file systems; record and report on business and financial data with great accuracy and efficiency.

●Adept at planning, coordinating, prioritizing, and completing work projects in demanding, time sensitive environments.

●Skilled in conducting intelligence research and computer searches for background checks, social media, and land/property titles.

●Committed to optimal customer service and client relations; readily address/resolve issues for sustained satisfaction and retention.

●Proven team player and leader who can easily train, motivate, and direct others to maintain uniformity and consistency of operation at all levels.

●Computer skilled in MS Office Suite (Word, Excel, Outlook, and PowerPoint), 70 WPM Typing Speed, wellversed in Rapid Log and GoogleDocs, and has a superior phone etiquette with experience in operating multi-line phone systems.

●Consistently praised by superiors for exemplary job performance and professionalism; has an established reputation for quality, satisfaction, and results.

CORE COMPETENCIES

Office Management – Business Administration – Planning & Scheduling – Calendar Management

Writing & Editing – Documentation Management – File Systems Management – Research & Analysis

Recording & Reporting – Database Administration – Project Management – Program Management

Tracking & Monitoring – Recording & Reporting – Team Leadership – Staff Training & Development

Process Improvement – Operational Streamlining – Vendor & Client Relations – Customer Service

Follow-Up & Problem Solving – Time & Resource Management – Cost Control – Revenue Growth

PROFESSIONAL EXPERIENCE

Independent Worker – Childcare Provider & Homemaker (7/2013-Present)

Home Setting

●Took time off career to raise a family and manage the household.

●Administer a busy calendar for school extracurricular activities, sports, and academics.

●Support various school fundraisers and participate as a volunteer for many special projects/programs.

Jennifer A. Phillips Page Two

Ross Department Store – Assistant Manager (3/2013-7/2013)

Retail Fashions

●Aided Store Manager with all facets of daily operations; supervised sales team, enforced policies/procedures, and worked collaboratively with others to meet or surpass sales goals.

●Prepared work schedules, delegated job duties, and maintained store appearance and brand management standards.

●Accounted for daily sales receipts, recorded/maintained business and sales data, and generated insightful management reports.

Healthcare Innovations, Inc. – Home Healthcare Nurse (8/2012-3/2013)

Home Settings

●Administered prescribed treatment plans and protocols; disbursed medications, aided with physical therapy, daily living activities, and provided wound care.

●Updated and maintained patient charts and progress reports.

Ross Department Store – Stockroom Lead/Area Supervisor (5/2011-3/2013)

Retail Fashions

●Supervised staff of 9 and administered multiple inventory practices.

●Received and accounted for incoming stock deliveries.

●Advanced from stock worker to Stock Room Supervisor within 3-months of hire.

Motor Carrier Consultants, Inc. – Driver Auditor/Information Analyst (6/2010-4/2011)

Transportation Industry

●Communicated with management, clients, and drivers on all transportation services.

●Performed data entry, audited driver logs, and completed fuel tax calculations.

●Process various forms and documents and maintained file systems.

Independent Worker – Household Manager and Nanny (10/2009-5/2010)

Home Setting

●Performed duties as a Nanny and Household Manager; cared for 2 children, managed school/activities calendar, and aided with daily living needs.

EARLY ROLE as Teacher, Life Church Child Development Center.

EDUCATION

Bachelor of Science in Paralegal Studies, Liberty University, Lynchburg, VA, 12/2017

Relevant Coursework: Legal Research and Writing, Wills, Trusts, and Estates, Corporation and Business Organizational Law, and Family Law

Bachelor of Science in Criminal Justice: Strategic Intelligence, Liberty University, Lynchburg, VA, 12/2017

Relevant Coursework: Administration of Justice Organizations, Criminal Justice Ethics, Intelligence Analysis, Counter-Terrorism, Military Intelligence, Terrorism, Intelligence and National Security

Certified Nurse Aide, SAAD Nursing, Mobile, AL (2nd in Class; GPA 3.9)

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