Sales Representative

Jaime Scott

*** ******** ** **********, ** *****

513-***-**** m ***********@*****.***

OBJECTIVE

To obtain a position w here I can maximize my 8+ years of previous hotel, event, and customer service experience that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.

EDUCATION

Associates of Applied Business Degree in Hospitality Arts- Sales and Event Management May 2012 Antonelli College SKILLS & ABILITIES

COMMUNICATION

● Excellent written communication that is c lear, well-organized, straightforward and concise.

● Outstanding non verbal communication; always focusing on the conversation, listening carefully, and staying calm even in difficult situations.

SALES

● E ffectively correspond with potential and current customers, clients, suppliers, and vendors.

● Award winning success in meeting and exceeding sales quotas. TIME MANAGEMENT

● Resourcefully manage time and handle multiple tasks with abundant attention to detail even when under pressure.

● Skilled at completing projects or assignments before deadline. EXPERIENCE

Guest Experience CoordinatoR HOLIDAY INN EXPRESS BLUE ASH DECEMBER 2017 - CURRENT

● CHECK GUESTS IN USING OPERA PMS, ISSUE ROOM KEYS, PROVIDE INFORMATION ON HOTEL SERVICES AND ROOM LOCATION.

● ANSWER ALL GUEST CALLS, REQUESTS, QUESTIONS OR CONCERNS.

● TAKE ACTION TO SOLVE GUEST PROBLEMS/COMPLAINTS USING APPROPRIATE SERVICE RECOVERY GUIDELINES.

● INSPECT WORK PERFORMED BY HOUSEKEEPING STAFF TO ENSURE EACH ROOM MEETS SPECIFICATIONS AND ESTABLISHED STANDARDS. EVENT COORDINATOR A GOGO EVENT RENTALS MARCH 2017 -SEPTEMBER 2017

● Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

● Assist with Marketing initiatives and any other special projects as requested

● Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly Vacation Express November 2014-December 20 EXPERT VACATION SALES REPRESENTATIVE VACATION EXPRESS NOVEMBER 2014-MARCH 2017

● Suggestively sell vacation packages to direct consumers as well as travel agents.

● Assist travel agents with booking their clientele and update or make changes to their current bookings.

● Work closely with other departments to assure travel is arranged by departure date.

● Met and exceeded monthly sales quota and goals.

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CATERING SALES & MARKETING DICKEY’S BBQ PIT DECEMBER 2013-NOVEMBER 2014

● Ensuring high standards of food quality from point of purchase to meal preparation, cooking and service.

● Organizing new initiatives, planning promotions, driving sales and developing new income streams.

● Involved in planning menus for the restaurant and special events.

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COMMUNITY RELATIONS & MARKETING MIKE’S WINDOW TINTING JANUARY 2011-DECEMBER 2013

● Design, implement, and synchronize the company’s marketing, advertising, and public relation programs

● Maintain a positive external relationship with individuals, other businesses, and community-based organizations.

● Attend community board meetings and participate in community and social events that promote business awareness and cultivate community relationships.

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