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Customer Service Medical Assistant

Baltimore, Maryland, United States
May 28, 2018

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Having a wealth of skills and experience in the industry, I also pride myself on being a team player, a connoisseur of oral and written communication and a leader of professionalism among my peers.


Medical Admin Assistant Krieger Eye Institute

Jul 2016-May 2018

Administrative Assisting to the Retina Center; Surgical Posting; Scheduling; Insurance Verification (including referrals and authorizations); Physician’s Orders; Patient paperwork (including insurance, Return to Work, Disability, Leave of Absence, Financial Assistance, Workman’s Comp, etc forms); Parking Pass Audit for entire practice; Stellar patient centered care

Medical Practice Rep Krieger Eye Institute

Jul 2013-Jul 2016

Electronic chart maintenance; Patient registration; Scheduling/Patient appointments; Billing; Exceptional customer service

Clinical Support Center Specialist Sinai Hospital

Sept 2012-Jun 2013

Assisting with the flow of patients throughout the hospital; Admissions/Discharges/Transfers; Staffing; Keeping info current in Awarix; Report to and work closely with Nurse Mgrs/Directers/CLs to determine unit needs; Scheduling of agency CNAs for suicidal sitter cases hospitalwide

Administrative Associate Sinai Hospital

Nov 2005-Sept 2012

General secreterial duties; Filing; Chart maintenance, Patient confidentiality; Admissions; Discharges; Phone calls; Chart audits; Fall Risk Audit (night shift); New employee training


General Studies Diploma June 1995

Randallstown Senior High School

General Studies; Honors; National Honor Society;

GPA at graduation: 4.23

Medical Assistant Certificate October 2005

TESST College of Technology

Front and Back office practices; Emergency medical care; Vitals; Phlebotomy; CPR; Some pharmaceutical; Cum Laude Graduate


To obtain a position with an established, reputable institution affording the opportunity to continue to develop existing skills and support professional growth




I am a community activist filling most of my free time feeding and clothing the homeless, empowering plus size women through the fashion/entertainment industry, public speaking (event and radio appearances) and mentoring teens by demonstrating my signature “BE ABOUT IT” method. I also volunteer for various LifeBridge community causes including the most recent Race for Our Kids.

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