Customer Service Management

Dhanya Armugan

647-***-**** ********.**@*****.*********:******.**@*****.*** www.linkedin.com/in/dhanya-armugan 497, St Clarens Avenue, M6H 3W4, Toronto

SUMMARY OF QUALIFICATIONS

Logistics Specialist with over 9 years of International Logistics Management Experience in Pharmaceutical Industry, specialized in Imports and Exports.

Certified IATA DGR professional with expertise in handling transportation of Dangerous Goods.

Collaborated with major pharmaceutical clients across USA, Canada, Europe, Singapore, Japan and Australia.

Worked with transportation companies such as Fedex, DHL, World Courier and UPS.

Extensive experience in introducing cost effective measures by appropriate selection of Freight Forwarders and Clearing Agents, depending on the nature and sensitivity of the product.

Expert knowledge in handling Special Economic Zone (SEZ) and Export Oriented Unit (EOU) regulations related to Inbound and Outbound shipments.

A dedicated, dynamic team player with excellent problem-solving skills to ensure seamless inbound and outbound shipments.

Canadian PR holder eligible to work for any Employer in Canada.

SKILLS AND COMPETENCIES

Highly experienced in Domestic, International and Third party Logistics (3PL).

Extensive knowledge of Goods Manufacturing Processes (GMP).

Managed Road, Ocean and Air cargo operations.

Ability to provide excellent customer service.

Hands on expertise in ERP systems such as SAP and Microsoft Dynamics.

Solid Knowledge on Microsoft products such as MS Excel, MS Word and MS PowerPoint.

PROFESSIONAL EXPERIENCE

Syngene International Limited Sep 2008 – March 2018

Coordinated Inbound and Outbound shipments to ensure materials are delivered as per schedule, accompanied with appropriate documentation as per company standards.

Arranged shipping documentation, oversaw scheduling and dispatching of goods, proactively tracked and traced goods in transit.

Collaborated with Customs brokers for Customs clearance, and provided clearance instructions to ensure smooth border crossing, faster clearance and on time deliveries.

Negotiated with carriers for services and preferential rates to minimize costs to the company.

Prepared commercial Invoice documentation for Incoterms such as FOB, CIF, EX-Works and DDP.

Organised weekly logistics status meetings with Management.

Implemented cost optimization methods through credit notes and passed through the freight charges to clients for reimbursement.

Created Bill forwarding note (BFN) for all the shipments and forwarded the bills to the accounting department.

Provided information to clients on import and export restrictions, tariff systems, Invoice details and Customs requirements.

Prepared and Implemented Standard Operating Procedures (SOPs) related to Logistics.

Documented the procedures for restricted products requiring specialized license/permits to import or export the products such as psychotropic substances and narcotic substances.

Communicated emergencies or delays due to carrier schedule changes and weather, to customers and supervisors.

Interacted with Project Management, Business Development and Finance Department for Revenue Tracking.

EDUCATION AND CERTIFICATION

IATA Certified Dangerous Goods Transport Specialist 2017

Cold Chain Management Awareness Course 2009

Master of Science in Chemistry (*WES Equivalent - Post Graduate Diploma) 2011

Bachelor of Science 2008

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