Customer Service Representative
Resume:
Dolly Anne Theresa Santiago
Al Falah Street, Abu Dhabi, UAE
Mobile Number: +971*********
E-mail Address:********.*********@*****.***
Desired Position
F&B Attendant/Costumer Service Assistant/Receptionist
Objective
Seeking a challenging career with a well-established company where my skills and talents are being utilized and providing opportunities for career growth.
Skills
Strong customer service orientation/customer focus.
Flexible, multitask and very good team player, hardworking and committed.
Proficient on computer / office applications.
Ability to learn member names, greeting them by name when they enter the golf shop.
Efficient, detail-oriented, self-motivated and able to take direction in order to complete tasks without the need for managerial follow up.
Basic math skills, the ability to write and communicate clearly.
Experience handling costumer service issues, cash, credit card transactions Point of Sale system and EZlinks System.
Education
Bread & Pastry Production NCII
St. Vincent Ferrer Montessori College of Asia
Bulacan, Philippines
Computer Programmer
E.T.O. School of Science & Technology
Nueva Ecija, Philippines
Events Management
Short course
Philippine Global Institute
2013
2012
2016
EXPERIENCE:
ABU DHABI NATIONAL GOLF CLUB
ABU DHABI,UAE
JULY 2016 – Present
I just joined in SAADIYAT BEACH GOLF CLUB
In food and beverage department when managers notice me and
Offer me to work in other department where I get a better career
Work in front desk and retails. In 2 months moving there, I got certificate for being employee of the month and emails from guest thanking me for making them feel very happy with their visits. Our company recognizes me for being the Sales person of the quarter with all the facilities we have in UAE.
Assist members and guests in creating a pleasant and satisfying shopping experience.
Assist and follow up with members and guests on special orders and all retail needs.
Assist in merchandising and creating new, interesting and visually pleasing displays, by maintaining a pristine shop appearance and organizing and merchandising displays.
Maintains a professional and service – oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi task in a fast – paced environment.
Check guests in, utilizing the Point of Sale (POS) and EZLINKS system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system with 5* star Troon Golf Standards.
Book lessons and tee time reservations as needed for the Golf Professional.
Follow corporate guidelines for opening and closing duties, including cash handling responsibilities, tallying tee sheet at the end of day.
SAADIYAT BEACH GOLF CLUB
ABU DHABI,UAE
March 2016 - July 2016
Cashier/Waitress/Hostess
Welcome guest when they arrive and always offer
Them a drink first.
Note costumers’ orders and personal requests.
Monitor quality and report any changes to continued
Improvement.
Build a rapport with costumer assuring return visits.
Provide outstanding customer service.
Maintain cleanliness
Stock purchasing abilities.
Have knowledge in making weekly and monthly inventory
MEAD FACILITIES MANAGEMENT LLC
ABU DHABU,UAE
October 2013 – January 2016
Cashier/Barista/Waitress
Note costumers orders and personal requests.
Monitor quality and report any changes to continued
Improvement.
Build a rapport with costumer assuring return visits.
Provide outstanding costumer service.
Maintain cleanliness
Stock purchasing abilities.
Have knowledge in making weekly and monthly inventory.
Ichiban Kan Ramen Japanese Restaurant
May 2010 - 2011
Manila, Philippines
Service Crew
Responsible for providing quality service to customers.
Responsible for daily transaction and sales analysis report.
Fulfill all customers request to ensure their comfort, satisfaction and safety.
Maintain the cleanliness of the dining area.
Boutique Mar. 2008 - 2010
Nueva Ecija, Philippines
Customer Service Representative
Practice good customer handling and selling techniques to all the products on sale.
Keeping and recording all the inventory items on an up to date basis.
Keeps, maintains a clean, and desirable environment at all times.
Providing satisfactory customer service experience.
Seminars Attended
Bartending
E.T.O. School of Science & Technology
Nueva Ecija, Philippines, August 2012
Japanese Cooking Demo
Phinma Training Center, Tagaytay City
February 24 – 25, 2013
Gender : Female
Date of Birth : January 26, 1990
Visa status : Transfer VISA
References
Callum Nicoll
Director
ABU DHABI NATIONAL GOLF CLUB
TEL. +971*-********
Jason Eilerd
Supervisor
Abu Dhabi National Golf Club
Keith Wilkes
Manager
Saadiyat Beach Golf Club/ Abu Dhabi National Golf Club
Contact this candidate