Active Directory Desktop Support

TROY SHOR

***** *** **. ******@*****.***

Yulee, FL 904-***-****

SUMMARY

Extensive knowledge in the Information Technology industry with over two decades of installation and operation of thousands of software programs. Extensive experience with technical support for Computers, Internet, Web Hosting, application support. Extensive knowledge of many Operating Systems including the following: MS-DOS x.x, Windows 3.xx, Windows 9x, Windows Me, Windows NT, Windows 200x Professional and Advanced Server, Windows XP Home/Pro, Windows Vista, Windows 7, Windows 8 and 10, Linux/Ubuntu, and Mac OS-X. EXPERIENCE

Shell (Trading) (08/2011 - 08/2017)

- Focal Point between End User and Internal Application Scripter

- Provide Desktop Support for 500+ End Users and application testers across the globe

- Responsible for security of Data Center and Intermediate Distribution Frame closets

- Responsible for test machines used by scripters and testers

- Re-image test machines on a monthly basis

- Create and maintain documentation of policy and procedures

- Administrate test computers by Remote Deployment Protocol

- Add remove testers and apply permissions via Active Directory

- Image test machines utilizing VMWARE 12.5

- Train users on Windows 10 and Office 365

K-Force Inc (09/2006 - 08/2011)

- Perform computer roll-outs and transfer data from old system to new system.

- Setup and maintain End User's new/existing Computer and peripherals

- Provide Desktop Support for 50+ End Users

- Upgrade Hardware and Software as needed

- Manage adding new users in Active Directory

- Manage user permissions in Active Directory

Hewlett P ackard (05/1999 - 07/2004)

- Troubleshoot defects in MSA, and EVA Storage Systems.

- Responsible for testing ProLiant DL, ML, and BL Servers for defects

- Provide training on ProLiant DL, ML, and BL servers

- Configure network settings on ProLiant DL, ML, and BL Servers

- Setup and Configure Procurve/Cisco Switches

EDUCATION:

- Currently attending DeVry University pursuing Bachelor’s Degree in N etwork Communications Managements

- Completed training on PC Repair, Operating Systems, Networking, DSL, and configuration of routers, Cable modems, plus multiple E-mail clients including: Outlook Express, Outlook 95-20xx, Lotus Notes,

- Completed training for A+ IT Technician certification

- Attended Cy-Fair High school, Cypress, Texas

- Currently pursuing MCP (Microsoft Certified Professional) on the side while attending DeVry University

- Over 3 decades of trial and error, experience, knowledge.

- Graduated Magna Cum Laude at the School of Hard Knocks Certifications:

A+ Certification (IT Technician)

MILITARY

Army National Guard

Reached Rank of E4 (Specialist)

Military Occupational Skill - 91A Combat Medic

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