Operations, Supervisor, Team Management, Pre and post sales

Executive Profile

An HR, operations and administration management professional with 10+ years of core experience in international human resource management along with associate areas of management, mentoring and leadership initiatives with specific focus on recruitment and employee life-cycle management across the engineering, manufacturing and banking sectors. Seeking a pivotal role in a dynamic organization to utilize accrued strategic HR acumen, toward achieving organizational objectives

Skills Summary

Strategic:

Human Resource Management

Strategic Planning & OD

Change & Conflict Management

Learning & Development

Operational:

HR Administration

Recruitment

Employee Relation & Engagement

Performance Management

Business Management

Payroll Management

Value-Added Attributes and Software Knowledge:

Oracle, SAP ERP, C Programming, Linux, Proficient in UAE Labour Law, Communication & Interpersonal Skills

Analytical Skills, Critical Thinking, Conflict Resolution, Group Dynamics, Synergy

Career Progression

HR & Operations Manager May 2016 - Present

Monami Tech DMCC, UAE

Achievements:

Streamlined the HR function across the organization and implemented HR Policies and procedures as per DMCC rules and regulations.

Played a key role in L&D, recruitment and driving efficiencies within the organization.

Successfully managed the implementation of the internal action plan concept by running group presentations and one-to-one meetings with managers and team members

Contributed to the development of the project employee handbook, travel guide, working hours and overtime procedure, etc.

Collaborated with company General Counsel on legal and HR requirements amassing knowledge of labour law and cooperated with the company COO on product development procedures

Key Responsibilities:

Devising and implementing HR strategies across the region, vertically and horizontally aligned with the overall business strategy.

Proactively managing the entire gamut of HR operations from organizational design, recruitment & retention, succession-planning, talent management, compensation & benefit to performance management, learning & professional development.

Spearheading full spectrum of HR management from designing and development to implementation of organization’s HR strategy, values, policies, process and procedures including annual HR budgets and ensuring the organization’s budget guidelines are followed.

Managing 3 direct reports focusing on payroll, benchmarking and cost benefit analysis and covering a regional remit comprising of UAE (Dubai & Abu Dhabi), GCC, India and Europe.

Working across the delivery and implementation of policies and procedures and aligning them to global framework in addition to overseeing the implementation of customer service standards in the units and ensuring customer satisfaction and efficient handling of complaints.

Handling joining formalities, safety and HR induction, performing salary negotiation, preparing and extending job offer letters as well as coordinating with PRO for visas and employee related matters.

Working closely with managers to conduct skills analysis, training need analysis and elaborated upon the prioritized training matrix.

Assisting the delivery department in the implementation of training delivery procedures for existing and future clients.

Head of Administration June 2016 – May 2017

BION Group, UAE

Achievements:

Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services

Developed Standard Operating Procedure and the associated manual for the group office management

Implemented budget reduction of unnecessary office supplies; developed and implemented effective cost reduction plans and the office maintenance system

Served as the Team Leader for company marketing initiatives and led the participation at events such as International Automotive Fair, IAA, Hannover, Germany 2016, PMV and The Big 5, Dubai, UAE, 2016

Successfully negotiated with publishing, web development agencies, insurance agencies and stand consultants on contract agreements, pre and after sale services cost reductions

Key Responsibilities:

Oversaw a variety of administration functions, inventory and purchase management, business correspondence, meeting management, office and facility management, insurance administration for office employees and the fleet.

Served as health insurance advisor to the HR for the group health insurance requirements, negotiated with insurance companies on quotations, coordinated with workshops on heavy vehicle accident claims and save company expenses.

Handled inter-departmental communication and liaised with all utility companies such as Etisalat, DU, DEWA, RTA, Tasjeel and ADNOC for bill payments.

Supported HR by preparing exit clearance forms for resignation/termination, new hire orientation, employee code verifications and performed reference checks in addition to assisting the PRO for all employee formalities.

Coordinated with the operations department on 24-hour duty scheme schedule and other work related requirements pertaining to DU, fines, claims, registration of new trucks/trailers/bulkers.

Worked closely with finance department on daily basis on petty cash management, daily supplies approvals and IOU clearance in addition to supporting with all necessary data such as fleet bank mortgage list, fleet insurance list and possession certificates.

Prepared risk assessment and method statements for fair participation submission.

Administration & Marketing Manager November 2015 – May 2016

Orientals Dynamic Solutions LLC, Teknoware Middle East, Exenture Global Middle East & Lonix Middle East, UAE

Achievements:

Managed exhibition preparations for Intersec 2015 Dubai and prepared for representation at Lux Live 2017 Dubai

Successfully coordinated and communicated with other group companies (Teknoware ME, Exenture Global, and Lonix ME) on their requirements pertaining to policies, renewals, office material supplies, visa processing, passport release and other formalities and ensured everything was taken care of.

Planned and attended meetings and conferences with Qatar and KSA team.

Key Responsibilities:

Responsible for monitoring and continually improving standards of performance and quality within all companies.

Worked closely with Project, Estimation and Sales Department. Acted as support to the Chief Executive Officer (CEO) and General Manager (GM) in the capacity of Executive Assistant.

Reviewed Mechanical Engineering design drawings, material requests, edited technical comments, interpreted contract terms, analyzed and prepared system stock reports.

Conducted business and operations audits, implemented the company’s database system and coordinated with the finance departments of all companies to assist with the preparation and submissions of expenses for senior managers and employees.

Monitored the preparation of financial reports for the senior management and worked closely with the Finance Manager, Facilities Manager, IT Manager & HR department

Participated in the recruitment of new staff and HR activities including training and induction

Supervised the activities of the sales team in Dubai and Abu Dhabi and the project team on a daily basis. Tracked the progress of reports, projects material orders, PI’s, LPO’s, contracts, agreements and company certificates.

Administration Manager & Group Health Insurance Administrator October 2014 – October 2015

Emirates Steel Industries, UAE

Achievements:

Negotiated and won 90% of approvals for medical procedures and ensured coverage of claims, correctly guided staff for effectively usage of the claim forms, approval papers, payments and other medical insurance requirements.

Worked with problem claims and denials, getting approvals for medical procedures, ensuring coverage of claims and resolved all cases presented.

Key Responsibilities:

Assessed employee claims and successfully negotiated with insurance provider for outpatient, inpatient, dental and optical as per the medical justification in policy coverage.

Coordinated and worked with company administration department, IT, logistics and finance department on their insurance needs and coverage.

Liaised with insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements, advised the management on insurance matters and maintained records related to pre-approvals and reconciliation.

Previous Professional Experience:

Aug ’13 – Oct ’14: Office Manager, Capital Shield Insurance Brokers LLC, UAE.

Feb ’08 – Aug ’13: Physics and Information Technology Professor, Engineering & Traffic Vocational Centre, Croatia.

Nov 2016: Volunteer Laboratory Work, Language Mind and Brain Lab, New York University, Abu Dhabi, UAE.

Education & Credentials

International Professional Diploma in Business, UAE November 2017

Cambridge Academy

Zagreb University of Science and Technology, Croatia December 2007

Dual Master’s Degree in Information Technology and MBA

Zagreb University of Science and Technology, Croatia February 2006

Master’s Degree in Physics

Certificates:

Oct 2017: Marketing Certification, UK

Sep 2017: HRM Certification, UK

Aug 2017: DMCC Member Portal Training Webinar

Aug 2017: DMCC E-Signatures Training Webinar

Jan 2010: ECDL Diploma – European Information Technology License Diploma, Zagreb KING ICT Agency, Croatia

Oct 2010: Certificate of professional education, Internet Safety Work, Zagreb Education and Training Agency, Croatia

Personal Information

Date of Birth: 24th October 1980

Nationality: Croatia

Marital Status: Single

Visa Status: Employment Visa (Transferable)

Driving License: Valid UAE Driving License

Language Fluency: English, Croatian, Serbian, German, Italian (intermediate) and Arabic (basic)

REFERENCES CAN BE PROVIDED UPON REQUEST

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