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Sales Customer Service

Fayetteville, North Carolina, United States
May 25, 2018

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Area of Focus: Accounting

Qualifications Profile

Multifaceted, goal-driven, and detail-oriented professional with extensive experience in business development within online ecommerce; complemented with in-depth knowledge of accounting operations including accounts payable and receivable, financial analysis, general ledger, and vendor management. Interested in pursuing a career within accounting field to fully utilize transferable skills honed from educational institution as well as broad-based background in sales and budget management. Equipped with solid work ethic, along with excellent problem-solving and decision-making skills, with outstanding leadership aptitude in generating strategic vision and delivering positive results across business functions. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint)


Bachelor of Science in Accounting, Minor in Business, Dec 2011 (Dean’s List)

Liberty University Lynchburg, VA

Associate of Arts in General Studies, Dec 2009 (President's List)

Wilkes Community College West Jefferson, NC

Functional Skills with Experience

Accounting, Sales, and Budget Management

Assumed full accountability in creating and allocating budget based on projected sales to maximize growth revenue

Evaluated sales and expense reports to enhance margins and profitability toward attainment of set-forth sales goals and objectives

Oversaw the pricing and stock control, while maintaining statistical and financial record

Generated comprehensive reports on financial statements and forecasts as well as cost analysis

General Management

Held responsibility in conceptualizing and developing plans, conducting assessment, and executing databases changes

Performed a wide range of duties, such as tracking, recording, auditing, and compiling data; while maintaining efficiency with transactions

Customer Service and Relations

Ensured delivery of exceptional customer service by immediately resolving complaints and complex problems for utmost customer satisfaction

Built and cultivated positive working relationships with customer to maintain customer retention

Cross-functional Collaboration and Leadership

Developed and implemented store integration initiatives to maintain direct communication between field stores and organization’s ecommerce site

Provided expert supervision and mentorship to staff with their daily work activities while also handing out recommendations for further improvement

Notable Accomplishments:

Drove key efforts, thus receiving a certificate of recognition from the upper management for exemplary outstanding sales performance

Positioned the eBay Department for growth by increasing sales approximately 800%, eCommerce sales were averaging $15K per year from 2004-2012 and have increased to average $140K per year from 2012 to present

Work History

Jery’s Pawn Hope Mills, NC Store Manager (eBay)

Ashe Lake Property Owners West Jefferson, NC Landscaper (Freelance)

Mountain West Builders Jefferson, NC Carpenter Helper

Jefferson Appliance Jefferson, NC Appliance Assistant

Paddy Mountain Lumber Jefferson, NC Lumber Packer

Seamen Construction Company West Jefferson, NC Carpenter Helper

Hickory Construction, Inc. Hickory, NC Skilled Laborer

Maola Milk & Ice Cream Company, Inc. New Bern, NC Merchandiser

Aramark Corporation Various Locations Dishwasher Delicatessen Cook

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