Customer Service Accounting

Sasikala Meheswaranathan ••• Page *

Sasikala Meheswaranathan

Watauga, TX 76148 • *********@*****.*** • 817-***-**** QA Analyst

Dynamic executive with a 20+ year career and a demonstrated record of success in Marketing, Accounting, Customer Service, and IT roles.

Key Qualifications

Proven expertise in the analysis of existing operational and technical procedures and the implementations of new projects and processes that enhance efficiency and resolve issues.

Solid administrative and operational management experience; effectively lead and evaluate teams of personnel and execute document management, research, and reporting initiatives.

Highly focused and results-oriented in driving revenue and sales growth through marketing and business development planning.

In-depth practical knowledge of accounting and financial management procedures; skilled in general ledger management, A/P, A/R, tax, and payroll processing.

Proficient in Microsoft Office Suite, Outlook, PeopleSoft, Essbase, QuickBooks Pro, Java, C, C++, PHP, Perl, Database design and Windows, Mac, and Linux operating systems. Professional Experience

Lighton Industries – New York, NY

QA Analyst, 12/2016 to Present

Build consensus with front-line employees and senior management members to establish a quality-focused organizational culture. Conduct internal audits of existing IT and operational processes and identify efficiency gaps. Execute organization-wide projects that enhance performance and remove recurring problems. Selected Contributions:

Direct six technical team members; assign and supervise their activities and provide them with on-going network training and guidance to enable superior customer service.

Develop methodologies for object-oriented software development and database design; maintain web applications through continuous bug fixes and new patches. Rivet Software, Inc. – Denver, CO

QA Analyst, 05/2016 to 11/2016

Sasikala Meheswaranathan ••• Page 2

Created detailed end-to-end testing plans of technical products undergoing development. Executed the plan and ensured every step is completed according to the pre-set schedule. Logged progress and reported information to senior management members to influence usability and performance design decisions. Selected Contributions:

Successfully tested software solutions’ functionality, performance, reliability, stability, and compatibility with other external systems.

Omni Fort Worth Hotel – Fort Worth, TX

Chef / Team Leader, 06/2010 to 04/2016

Led back-of-house staff in the preparation of meals for guests of the 4-star hotel’s restaurant; assigned roles to each team member, monitored productivity, and ensured quality presentation. Selected and recruited new personnel, delivered regular training, and evaluated performance to administer incentives or disciplinary action.

Selected Contributions:

Played key role in the design of menus and the development of pricing strategies to maximize revenue and sales, while maintaining guest satisfaction and retention rates.

Reduced costs and maximized HSE and procedural compliance through the implementation of new waste reduction and training programs.

Refugee Centre – Bangkok, Thailand

Accounting, Finance, and Customer Care Executive, 03/2008 to 09/2009 Oversaw diverse administrative functions; managed all accounting, finance, and information-management functions for the facility. Compiled and analysed financial information and prepared reports for senior management. Directed general ledger maintenance, accounts payable and receivable processing, and coordinated payroll for all employees.

Selected Contributions:

Made significant contributions towards the acceleration of existing financial reporting processes; received multiple commendations for exceptional work performance.

Improved the quality of life and satisfaction of all residents of the centre, while maintaining and not exceeding the budget.

YMCA – Batticaloa, Sri Lanka

Accounting, Marketing, and Customer Care Executive, 08/1997 to 11/2007 Developed marketing and customer service strategies to promote the club activities, grow the member base, and secure new partnerships and business development opportunities. Maintained records of all financial transactions and executed key accounting functions, including invoicing, vendor management, general ledger management, tax preparation and submittal, and payroll. Selected Contributions:

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Sasikala Meheswaranathan ••• Page 3

Secured two business partnerships that facilitated a 54% revenue growth and implemented a new marketing strategy which increased the customer base by 12%.

Introduced new personnel evaluation procedures that improved work efficiency, staff retention, and customer service quality.

Educational Background

Associate of Arts, Accounting and Transactions

Alison, 2017

Associate of Science, IT Quality Analyst

New York, 2016

General Educational Development (GED)

Tarrant County College – Northeast Campus, Hurst, TX, 2013 Associate of Science, Accounting and Financing

Bangkok, Thailand, 2009

Associate of Science, Accounting and Marketing

Technical College, Batticaloa, Sri Lanka, 1997

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