Office Front

JOSETTE B. FOSTER

**** ******** *****, ******** *******, MD 20747

Telephone: 3-01-648-****

Email: J ******.********@*****.***

OBJECTIVE

Program Specialist/Administrative Assistant purpose is to plan, coordinate, execute and evaluate as well as direct and perform all administrative functions that include administration, budget, finance fiscal accounts and program analysis, human resource liaison and payroll functions, office support services, document control, logistics, and a variety of related agenda administrative matters in support Vocational Rehabilitation and Employment Services at Department of Veteran Affairs, Washington, D.C. program support to the Chief of Staff, Deputy Director, Associate Director. Administrative Assistant Feb 2005-June 2010 Directors Office; Washington, DC

● As Administrative Assistant position located at the VA Regional Office, DC, I worked independently as well as in a team environment. Provided high-quality administrative assistance Director Front Office staffers, Management Analysis and Human Resource Specialist. Managed day to day operations office clerical functions in a timely and professional manner. Over 30 years working knowledge time management, interpersonal, initiative and problem solving abilities. Receptionists skills acted as point of contact for the Director Front Office, executives, employees/clients. Maintained pleasant relationships with public contact, walk-in office visitors. Ability effectively participate as professional willingness to work with diverse audience and maintain cultural, confidential, sensitive information in a professional manner. Interacted High level contacts of a complex nature internal and external business lines of the Agency. Assisted constituents of diverse backgrounds problem solving when necessary. Ability take direction review and recommend changes to organization policies, suggest more efficient ways to run the office troubleshoots malfunctions. Ability work with a high degree of integrity, paraprofessional, handling basic information, developed policies and procedure supporting of the Government requirements interface with personnel coordinate meetings, collect and prepare information for use discussing meetings. Strong communication skills facilitate internal and external via phone, face to face, email and written correspondence distribute information and scheduled presentations. Ability ascertains nature of call to the Directors front office; think critically and produce sound logical conclusions; managed phone calls, routing callers appropriate staff, answering questions, requests personally provides desired information. Handled numerous assignments ensured all assigned tasks and projects were completed timely. Maintained a continuous awareness new administrative procedures and guidelines; Routinely reviewed electronic mail received in the electronic mailbox purged via Outlook with suspense dates; Receive, Review incoming correspondence, analyzed and respond to all incoming mail not requiring Director’s attention. Experience exercising discretion and confidentiality with sensitive organization information. Ability to identify and address the needs of senior managers and perform administrative tasks to ensure organization workflow runs smoothly internal and external requests. Excellent organization skills ability to think proactively and prioritize work, meet deadlines and communicate effectively respond promptly to Directors Front Office staffers queries. Familiarity scheduling and setting-up conference calls and room, requests setting business meeting agendas, organizing and maintaining files and records, verbal and written communication. Statistical reports, handling information requests, preparing correspondence such as letters, memorandums. Solid experience with office management systems and MS Office, using office equipment, including printers and fax machines and handling mail. Organizing and maintaining files and records, verbal and written communication and setting business agendas. Worked closely Human Resources Specialists inquiries, Management Analyst Program and Regional office Federal Government budget operations. Assisted, prepared, reviewed, requisition supplies, equipment and distribution, purchase cards reconciliation updating various systems. Interacted vendors product search, ordering supplies setting up databases, procurement, receiving, distribution requisition office supplies. Validated transactions; balances quarterly and fiscal funds, developed travel budget projections work and logistics personnel on issues as need action or troubleshooting. CARA funding and reporting requirements coordinated costs or meeting; expenses, arranging equipment needs. Administrative Operations Management implements an effective in the Office of the Director, Coordinated, scheduled prepared meetings arrangement and set-up, appointments and events daily calendars of Director’s Front Office staffers online calendar scheduling and cloud system. Provided Director and staff members support prepared justifications, reviews finalized presentations, prepared/distributes materials, coordinates shipping and set-up displays.Coordinated, moderated electronic evites scheduler Veteran Service Organization(VSO)monthly meetings with Director and Front Office staff. Assembled, reviewed background material prepare business meeting agenda. Responsible taking minutes, reviewed, assembled, formatting, submitted Directors approval finalizing disbursement. Maintained conference room electronic calendar scheduler conference room, dialed video/conference calls, Hearing Officer Veterans Disabilities Decision Rating other VA Regional Offices. Overseer responsible maintain Department of Veterans Affairs, Support Services assigned GSA government vehicles, reports, mileage, repairs, tag, registration, trades-in other maintenance. Prepared recordkeeping FAST reports, calls and training for GSA Vehicles. Managed, arrangement, attended weekly VA Regional Office Area Directors meeting with Director and Front office staff. Overseer, Point of contact for Department of Veterans Affairs Washington, DC office; Metro(WMATA)Transit Benefit Manager. Coordinated, managed, set-up, registered, reported lost metro cards. Determined employees allocated amount issuance transit subsidy(paper) and electronic. Special correspondence Point of contact Congressional Liaison worked closely developed rapport Congressional Office Representative and constituents assigned Department of Veterans Affairs Office under Director’ Office. Controlled, maintained, assignment electronic excel spreadsheet, suspense dates via electronic mail appropriate staff member. Coordinated travel as requested including submit for review, approve travel and other expenses for the Director as needed. Audit travel event approval request forms Concur Solutions and Fedtraveler Federal Government System computer database travel program. Coordinated, provided assistance Director’s Front office staff members travel arrangement and reimbursements. Regulations, routes, cost containment availability and conveyance. Lodging, commercial travel, rental cars, shuttles, meals, tips, per diem rates, conference and meetings itinerary, state and local tax. Created, completed various reports Director Front Office staffers regular reports, update internal databases as needed, provided effective controls management compiled provide feedback inquiry trends, FAST, HR/Payroll, Standard Operating Procedures(SOPs); SAOs, Station TripPak, COOP circulars. Maintained Office Resource Material, Record/Property Management. Coordinated, organized, electronic and manual filing disbursement systems Directors Front Office as well as internal and external maintained office files. Served as the main Timekeeper 105 employees, Electronic Time and Attendance (ETA)/IFCAP software system, served timekeeper trainer. Assist with training other employees and providing backup. Served as Freedom of Information Request(FOIA) request records decentralized system handled request writing, photocopy and provided appropriate requestor.

● Office of Inspector General(OIG)Congress Offices, VA Medical Hospital, Veteran Service Organization, Congressional Representative/service-members his/her family members. Actively participated departmental meetings, training and education.

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AWARDS/RECOGNITIONS

● Special Contribution Award September 2012

● Benefits Assistance Service (eBenefits), November 2011

● Performance Award January 2009

● Special Contribution Award December 2009

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● ED UCATION

Jefferson Business College, Washington, DC

Degree Earned: Associate’s, Secretarial Science

Graduation Date: 1989

Woodrow Wilson Senior High, Washington, DC

Degree Earned: High School Diploma

Graduation Date: 1985

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