Business Analyst/Solution Designer
Resume:
Sangeetha Mandala
*********.*******@*****.***
PERSONAL STATEMENT
I am a Solution Designer and Business Analyst with a Masters in Computer Applications (MCA). I have over 12years of IT industry experience in Telecom Domain (CPE devices - Tablet, STB) and Transportation Domain. Additionally, I have OSS/Process design experience working for a giant UK Telecom company both onshore & offshore. I am looking for a position in Data Analytics and/or Business Analysis in the said domain or new domain.
SUMMARY
Worked as an E2E MIS Solution Designer in TV/Video Content Management projects for leading UK based Telecommunications giant (BT)
Experience in TV Analytics, IPTV based services like Multicast/Linear TV are also included to both STBs and TV on the Go devices. Experience including Content on Demand (video / audio), time-shift TV (TV from the last 7 days) and other interactive services are delivered to a BT Vision Set-top box (STB) at the customer’s home.
Experience in Data Analysis, Data Sampling, ETL process (high-level business rules) in BT Vision Strategic Royalty Project.
Experience in integrating legacy EDW solutions with Big Data/HaaS environment for wider data analytics & performance.
Experience in Operation support system (OSS) design, implementation and integration.
Experience in providing Mock-up reports in discussion with Business stakeholders for final Reporting.
Experience in resource planning/management, Quality processes and onshore & offshore Client interaction.
Extensive experience in software quality process and insight into software development life cycle including Requirements gathering, Feasibility study, Rapid Impact Assessment with strong communication and presentation skills.
WORK EXPERIENCE
TATA Consultancy Services, India / UK Nov 11 - Sep 17
E2E MIS Designer
Client: BT Vision – Video & Content Platform
BT Vision is a Broadband Value Added Service delivering Freeview TV services with enhanced features delivered via the broadband network to a TV. The enhanced services include Content on Demand and other interactive services are delivered to a BT Vision Set-top box (STB). In addition IPTV based services like Multicast/Linear TV are also included to both STBs and TV on the Go devices – smart phones, iPad, Anroid.
Responsibilities:
Capturing and Analyzing business requirements. Discussions with the customer for clarity on MIS reports.
Providing solutions in consultation with various stakeholders – Security, Technical Architects, Dev etc.
Providing Mock-up reports in discussion with Business stakeholders for final Reporting views.
Rapid Impact Assessments (RIA) ahead of the Solution design for Cost & effort view. Useful for prioritization by the Business & Program teams.
Ensure designs have been thoroughly reviewed - both internal & with domain and technical experts.
Facilitated thorough discussions involving stakeholders & LLD designer to ensure that the detailed designs are also in sync & avoid any implementation difficulties/anomalies/deviations.
Providing information required for raising NAIF/SAFE requests & ensuring implementation of the same.
Coordinating connectivity configurations & testing new protocols – ASG.
Responsible for SDK Compliance & ACF approvals for the design produced.
Responsible for interaction with Security teams to handle security aspects (device data encoding/encryption) in the design & getting approvals from security team.
Highlights:
Have lead, designed, coordinated Big Data solution for BT TV which has been widely appreciated and has been taken as the TV Platform approach for all upcoming projects for MIS.
Have been involved in the Data Security & Data Privacy processes like 3rd party Risk Assessments, Data Privacy Impact Assessments – in.
Have received customer appreciation for quickly coming on-board & handling/closing issues on the first assignment & NAIF implementation during X’mas vacation time.
Have received written appreciation from client for handling Co-ordinated configurations & tests with ASG & 3rd party systems.
Environment:
Windows 2000 & XP, STORM, Jira, Sharepoint, MS Visio, Splunk and Oracle OBI Portal
Client: BT - CPE Platform Mar 09 – May 10
Project: BT – CPE-TS (Customer Premise equipment Troubleshooter)
Component Designer, UI Design & OSS Solution-Process Designer
Capturing and Analyzing business requirements
Providing solutions to the business problems.
Ensuring designs delivered are in accordance to E2E designs & have been thoroughly reviewed - both internal & with domain experts.
Facilitated thorough discussions involving stakeholders & LLD designer to ensure that the detailed designs are also in sync & avoid any implementation difficulties/anomalies/deviations.
Responsible for ACF approvals for the design produced.
Responsible for SDK Compliance for the design generated.
Responsible for interaction with Security teams to handle security aspects (device data encoding/encryption) in the design & getting approvals from security team.
Chrysalis UI Designer
As a UI designer have ensured that the flows of the UI transactions are thoroughly captured.
Designed & produced wireframes for device UI in MS Visio.
Developing the screens for the device setup, activation and deactivation.
OSS Solution - Process Designer & ASG Docs
Involved in producing a standard OSS solution design for the CPE TS.
Responsible for consultation with various OSS tool owners to discuss the feasibility of tool implementation.
Responsible for implantation on the OSS set up for CPE TS.
Involved in analyzing process flows & identify gaps & provide required design propositions.
Responsible for ACF approvals for the design produced.
Responsible for SDK Compliance for the design generated (interfaces defined)
Have also worked on producing BT specific ASG documents like Runbook, SAD etc.
Highlights
Have received written appreciation from client for the SDK process completion.
Designed & produced UI Wireframes.
Environment: Windows 2000 & XP, Borland Together, Star team, MS Visio, Quality Center
Client: BT-VMM Platform Apr 08 – Feb 09
Project: BT 21CN VMM OSS Solution Design
Solution Designer and Process Designer
Involved in completion of OSS Solution Design from draft to an issued version.
Responsible for consultation with various OSS tool owners to discuss the feasibility of tool implementation.
As part of OSS solution design, MIS requirements for Platform Managers have also been addressed.
Designed solution for MIS requirements involving components of strategic EIP platform like EDW, BIP etc.
Involved in Online Walkthroughs & Design Reviews.
Implementation support extended towards development & IVV&T teams
Responsible for SDK Compliance for the design generated
Involved in completion of ADQ Process Design in alignment to ITIL V.3 processes.
Responsible to analyze process flows & identify gaps & provide required design propositions
Responsible for consultation with various Service Management tool owners & define the process.
Highlights:
ACF approval process & SDK Compliance
ITIL V.3 Process
Environment: Windows XP, Borland Together, Star team and MS Visio
Client: BT May 06 - Mar 08
Project: BT 21CN SEP OSS Design
Solution Designer
21CN is the name given to BT’s 21st century network programme. BT set out a timetable for implementing its vision of a 21st century network - a truly customer-focused network enabling communications in a range of formats across an IP-based network.
Out of 14 platforms with in 21CN, Service Execution platform (SEP)’s Operation support system (OSS), involves in providing OSS interfaces for different capabilities with in SEP and other platform. MIS is a major category in OSS Solution Design.
Involved in requirement analysis along with Business Analysts & other relevant stakeholders.
Involved in Workshops & Quarterly commitment discussions to analyze OSS impacts for upcoming CC releases.
Involved in Platform Requirements Feasibility Study.
Involved in prioritization & scoping of requirements.
Implementation support extended towards development & IVV&T teams
Involved in GAP Analysis between CC & Product Intercepts
Have made use of capabilities of strategic EIP platform like BIP etc for MIS requirements.
Highlights:
Onsite Coordinator. And also Offshore PL &Quality Coordinator
Client: P&O Ports – Australia Apr 05 – Apr 06
Project: ISIS – TOS (Rail)
Application Developer / Module Lead
Landside Rail Module focuses on core requirements of ISIS Rail Receipts and Rail Delivery, Graphical Rail Planning. Gate Receipts and Delivery, Automated Gate systems, Vehicle Booking System (VBS), Inter Terminal Transfer (ITT) of containers, Chassis Operations.
Lead Rail Module towards meeting project deliverables
Involved in discussions with Client and SOY team in formalizing SOY standards
Implementing SOY standards in Rail Graphical Screens
Meeting the project deliverables in time for the module
Environment: Rational Rose, Windows XP, Linux, Oracle 10g, Oracle 10g AS, Java Swings, BC4J, XML, Java Graphics, Ant, Optimize IT, PL/SQL Developer, Mercury Test Director, Bugzilla
Client: P&O Ports – Australia Jan 04 – Apr 05
Project: ISIS – TOS (Graphics) Central UI
UI Developer
ISIS-Graphics was involved in development of certain common components used at entire project level like Validation Tool, Test Tool and also in developing POC for Yard module
Conceptualized the idea of a common component for Graphical Screens like Graphics Panel, Graphics Frame, Graphics Pattern Library etc
Implemented Drag & Drop functionality in Graphical scenario
Developed client-side design for graphical screens.
Developing Graphical UI for Ops Control, Foundation modules.
Developed complex graphical screen – CDM Matrix Report
Development and maintenance of Validation Tool – to perform client-side validations
Development and maintenance of Test Tool – tool used for Bug Tracking, handling Test Cases
Developing the POC for Yard module
Environment: Rational Rose, Windows XP, Linux, Oracle 10g, Oracle 10g AS, Java Swings, BC4J, XML, Java Graphics, Ant, Optimize IT, PL/SQL Developer, Mercury Test Director, Bugzilla
SKILLS
Software Skills Java (SCJP Certified), J2EE, PL/SQL, C, C++, Hadoop Framework
Hardware Skills Windows, Linux
Tools Used STORM, Jira, MS Visio, Sharepoint, Splunk, OBI Portal, Movida/Bebanjo (3rd party Content Scheduling/Media workflow tool) Rational Rose, Ant, Optimize IT, PL/SQL Developer, Mercury Test Director, Bugzilla, Assent, Master Craft, HPOVSD Star team, Borland Together, Scrum works.
Methods Agile Methodology
Domain Telecom, IPTV, Transportation IPTV SME - contributed to the IPTV Digital courses and also provided consultancy to other projects.
Management Experience
-Ability to induct new joinees into BT - BT Vision projects.
-Ability to Mentor Junior Team members - Platform Designers, Testers/Developers/Operations.
-Lead internal teams for Project related activities like - publishing Newsletter, Associate Engagement, and POCs.
-Strong leadership & good team management skills.
Business Experience
1.Successfully designed, documented the Proof of Concept on Vision HaaS Solution. The same has been part of the TV Vision HaaS solution developed for Audit/Archive.
2.Successfully completed TV MIS Simplification with phased approach, Roadmap view of the HaaS solution in TV Platform perspective. This has been instrumental in getting all TV HaaS related projects to offshore VOSP team.
3.Introduction to Data Science Course via Coursera.org in progress.
4.Have represented as Defect Prevention (DP) Prime to ensure reduction in the defects found in the E2E
Education
Master of Computer Applications 1999-2002
CBIT, Osmania University
BSc
St. Francis Degree College, Autonomous University 1996-1999
Hobbies
Yoga
Cooking/Baking
Dance/Keyboards
Nature Walks
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