Customer Service Microsoft Office
Resume:
Mary Kay Gross
*** ****** **. *****, ** ***** ********@*****.*** 330-***-****
Office Administration
Customer Service Professional
Experienced in General Bookkeeping (Accounts Payable and Accounts Receivables)
Skilled Property Manager
Proficient in both Microsoft Office and QuickBooks
Skills
Microsoft Office
Quick Books
Liability Assessment
Accounts Receivables
Accounts Payable
Insurance Claims
Customer Service
Experience Summary
FRONTIER ADJUSTERS MERRYMTG. INC. 2012 – PRESENT
National Claim Center Team Leader
Directed claims process for 650 Insurance claim offices nationwide, setting up claims in the system, assigning claims to individual offices, and liaising with insurance companies.
Traveled to auto and truck accidents, assessing damage and liabilities.
Filled in as Administrative Assistant for all franchised owned companies, ordering supplies, coordinating training meetings, screening incoming calls, and shipping packages and mail via FedEx, UPS, and USPS.
TUESDAY MORNING, FAIRLAWN 2012 – PRESENT
Retail Key Holder
Opened and closed the store.
Reconciled the cash register and made bank deposits.
Restocked inventory and delivered customer service.
SUMMIT COUNTY FISCAL OFFICE 2004 – 2012
Permit Technician
Maintained building permits from all 17 municipalities and recorded them into the County’s system.
Personally, confirmed any demolished structure, removing structures from residents’ property tax records.
KENCO, LLC RENTAL PROPERTIES 1991 – 2004
Owner
Owned 10 houses in Akron, meeting with prospective tenants, explaining terms of occupancy, performing background checks, and collecting monthly assessments, rental fees, and deposits.
Inspected grounds and equipment to determine repairs needed.
VINCE GROSS CONCRETE CONSTRUCTION, 1988 – 2001
Bookkeeping
Oversaw Accounts Payable, payroll, and reconciliation of all bank accounts.
Collaborated with CPA on Tax Preparation.
Education
Office Administration, Cuyahoga Community College
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