Mary Kay Gross

*** ****** **. *****, ** ***** ac5lr5@r.postjobfree.com 330-***-****

Office Administration

Customer Service Professional

Experienced in General Bookkeeping (Accounts Payable and Accounts Receivables)

Skilled Property Manager

Proficient in both Microsoft Office and QuickBooks

Skills

Microsoft Office

Quick Books

Liability Assessment

Accounts Receivables

Accounts Payable

Insurance Claims

Customer Service

Experience Summary

FRONTIER ADJUSTERS MERRYMTG. INC. 2012 – PRESENT

National Claim Center Team Leader

Directed claims process for 650 Insurance claim offices nationwide, setting up claims in the system, assigning claims to individual offices, and liaising with insurance companies.

Traveled to auto and truck accidents, assessing damage and liabilities.

Filled in as Administrative Assistant for all franchised owned companies, ordering supplies, coordinating training meetings, screening incoming calls, and shipping packages and mail via FedEx, UPS, and USPS.

TUESDAY MORNING, FAIRLAWN 2012 – PRESENT

Retail Key Holder

Opened and closed the store.

Reconciled the cash register and made bank deposits.

Restocked inventory and delivered customer service.

SUMMIT COUNTY FISCAL OFFICE 2004 – 2012

Permit Technician

Maintained building permits from all 17 municipalities and recorded them into the County’s system.

Personally, confirmed any demolished structure, removing structures from residents’ property tax records.

KENCO, LLC RENTAL PROPERTIES 1991 – 2004

Owner

Owned 10 houses in Akron, meeting with prospective tenants, explaining terms of occupancy, performing background checks, and collecting monthly assessments, rental fees, and deposits.

Inspected grounds and equipment to determine repairs needed.

VINCE GROSS CONCRETE CONSTRUCTION, 1988 – 2001

Bookkeeping

Oversaw Accounts Payable, payroll, and reconciliation of all bank accounts.

Collaborated with CPA on Tax Preparation.

Education

Office Administration, Cuyahoga Community College

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