Customer Service Manager
Resume:
Antonio Genise
Little Falls NJ **42
**********@*****.***
SKILLS HIGHLIGHT
Organization skills
Negotiation skills
Active listening skills
Microsoft Office Skills
Marketing research skills
Public speaking skills
Program Evaluation
Obituary writing skills
Funeral Planning skills
Social perceptiveness
Complex problem solving skills
Persuasion skills
Monitoring skills
Customer service skills
ACHIEVEMENT/WORK HIGHLIGHTS
Exceeded operational goal by increasing company profit by 15%
Developed strategy to increase outcome as well as managing oversight to ensure compliance
Established a positive working atmosphere encouraging employee’s participation in achieving management goals, and to promote efficient and economical work operations.
EDUCATION
Mercer County Community College, Trenton NJ
Associates Degree in Business Management
Funeral Services Education Certificate
LICENSES/CERTIFICATES
Licensed Funeral Director in the states of New Jersey and Pennsylvania and licensed insurance for pre-need
CAREER EXPERIENCE
Trade Work 5/2016 to present
Pre need and at need Funeral Director / embalming
Jeffries & Keates (Funeral Home) 1/2016-5/2016
Funeral Director
Stonemor Preneed 5/2015-1/2016
POSITION
Sold Pre-need Funerals Services
Created Power Point presentation for public seminars, 55-or-Older communities, veterans groups and church groups
Blue Mt Ski Resort 10/2008-2015
Mt Host / Lift Manager
●Inspection of lift areas
●Maintain RFI ticket scanning
●Closing at night/manage lift & Mt host workers
Customer service
Smith Wilbert Vault Co/ RICHARDS CEMETERY/Signet Supply 4/2010 – 8/2014
Regional Account Executive: NJ - NE PA
●Sales of caskets and vaults
●Sales of Funeral Merchandise
●Inspection of graveside & cemetery grounds
●Records management and compliance with regulations
Supervised the day-to-day operation of workers
Reflections CP 10/2009 - 3/2010
Regional Sales Manager for the Northeast Region
●Sold funeral merchandise
●Supervised sales team
●Develop standards and criteria
Bloomfield Cooper Jewish Chapels, (Service Corporation International) 3/2007 - 10/2009
Licensed Funeral Director, Insurance & Financial Services Agent
●Sold Pre-need Funerals Services Increased the average sale by $2,500 per funeral.
●Created Power Point presentation for public seminars, 55-or-Older communities, veterans groups and church groups
Hernandez Funeral Home 3/2003 - 4/2009
Manager/Funeral Director (Owner)
●Maintain the facilities and opportunities until owner untainted permits to change property usage
Speer Van Arsdale Funeral Home 5/1999 - 9/2007
Owner/Manager
●Management / Public Relations/ Marketing
Mc Cory Brothers Funeral Home 10/1994 - 5/1999
Funeral Director
●Made funeral arrangements, pre-need sales, layouts and directed funerals
Festa Memorial 1992 - 10/1994
Apprenticeship in Mortuary Science
Gorney & Gorney- Developing a knowledge of the overall funeral business 1989 to 1992
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