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Customer Service Manager

Little Falls, New Jersey, United States
May 24, 2018

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Antonio Genise

** ******** **

Little Falls NJ **42



Organization skills

Negotiation skills

Active listening skills

Microsoft Office Skills

Marketing research skills

Public speaking skills

Program Evaluation

Obituary writing skills

Funeral Planning skills

Social perceptiveness

Complex problem solving skills

Persuasion skills

Monitoring skills

Customer service skills


Exceeded operational goal by increasing company profit by 15%

Developed strategy to increase outcome as well as managing oversight to ensure compliance

Established a positive working atmosphere encouraging employee’s participation in achieving management goals, and to promote efficient and economical work operations.


Mercer County Community College, Trenton NJ

Associates Degree in Business Management

Funeral Services Education Certificate


Licensed Funeral Director in the states of New Jersey and Pennsylvania and licensed insurance for pre-need


Trade Work 5/2016 to present

Pre need and at need Funeral Director / embalming

Jeffries & Keates (Funeral Home) 1/2016-5/2016

Funeral Director

Stonemor Preneed 5/2015-1/2016


Sold Pre-need Funerals Services

Created Power Point presentation for public seminars, 55-or-Older communities, veterans groups and church groups

Blue Mt Ski Resort 10/2008-2015

Mt Host / Lift Manager

●Inspection of lift areas

●Maintain RFI ticket scanning

●Closing at night/manage lift & Mt host workers

Customer service

Smith Wilbert Vault Co/ RICHARDS CEMETERY/Signet Supply 4/2010 – 8/2014

Regional Account Executive: NJ - NE PA

●Sales of caskets and vaults

●Sales of Funeral Merchandise

●Inspection of graveside & cemetery grounds

●Records management and compliance with regulations

Supervised the day-to-day operation of workers

Reflections CP 10/2009 - 3/2010

Regional Sales Manager for the Northeast Region

●Sold funeral merchandise

●Supervised sales team

●Develop standards and criteria

Bloomfield Cooper Jewish Chapels, (Service Corporation International) 3/2007 - 10/2009

Licensed Funeral Director, Insurance & Financial Services Agent

●Sold Pre-need Funerals Services Increased the average sale by $2,500 per funeral.

●Created Power Point presentation for public seminars, 55-or-Older communities, veterans groups and church groups

Hernandez Funeral Home 3/2003 - 4/2009

Manager/Funeral Director (Owner)

●Maintain the facilities and opportunities until owner untainted permits to change property usage

Speer Van Arsdale Funeral Home 5/1999 - 9/2007


●Management / Public Relations/ Marketing

Mc Cory Brothers Funeral Home 10/1994 - 5/1999

Funeral Director

●Made funeral arrangements, pre-need sales, layouts and directed funerals

Festa Memorial 1992 - 10/1994

Apprenticeship in Mortuary Science

Gorney & Gorney- Developing a knowledge of the overall funeral business 1989 to 1992

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