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Sales Accounting

Durham, North Carolina, United States
May 24, 2018

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Michael Young

Chapel Hill, NC


Summary of Expertise

Highly experienced and successful provider of IT business analysis services for over 20 years

Excellent communication skills and seasoned business acumen combine with a solid technical background to bridge the gap between business stakeholder and technical teams

Experience evolved and matured from multiple roles on large complex enterprise projects including Business Analyst, Project Manager, Software Engineer and QA Analyst

Experienced in Use Case Driven, Agile, and Waterfall methods

Techniques and Specialties:

Process modeling, future state analysis, user touchpoint identification and elaboration of detailed requirements

Modeling techniques including Use Case, Sequence, Class/Entity, and Collaboration diagrams

Establishing shared stakeholder understanding, buy-in, expectations and agreement

Promote business context driven solution development

Analyzing the gap between business needs and technical design to ensure optimal and accurate solution

Requirements elicitation workshops

UI/UX mock-ups, wire-frames, storyboards, interactive simulations and rapid prototyping

Technical team coaching (i.e., grooming) of requirements, scope, needed functionality and business objectives

Visualization and communication of concepts and scope

Prioritization and negotiation of roadmap capabilities based on business value vs technical complexity

Work Experience

Red Hat Inc.

Raleigh NC, October 2017 – Present

Sr. Business Analyst for Agile Delivery Team to deliver a Salesforce Contract Lifecycle Management system (CLM) that provides standard and pre-approved, alternative legal language publishing capabilities to shorten the sales cycle and minimize legal involvement.

Business requirements elicitation with global legal stakeholder groups

Articulate and advocate for legal stakeholder needs to technical and implementation teams

Salesforce admin exposure for functional testing and requirements development and configuration of user permission sets and access

Apttus CLM Admin Certification

Quintiles Inc.

Raleigh NC, September 2015 – August 2017

Sr. Business Analyst for a highly visible product team responsible for productizing business needs and synthesizing solution capabilities for a clinical trials web portal that increases efficiencies and safety for clinical trials operations and generates direct revenue from SaaS offerings (Software as a Service). Capabilities include document management, safety letter distribution, provisioning.

Concept development and communication with business and technical teams

Mock-ups, process analysis and improvement, use case analysis, requirements development and approvals

Feature and user story development, prioritization, collaboration and agreement with user community, business owners, product manager, project managers, and architecture groups

Coaching on-site and offshore engineering team on requirements, expected functionality and business value

UAT test case development, data setup and leading acceptance of new releases into production

Recipient of Quintiles ‘Portal Business Innovation’ award nominated by business community and awarded by IT Senior Management

Clinverse Inc.

Raleigh NC, October 2014 – September 2015

Sr. Business Analyst for clinical trials payment automation system to improve in-house operations and migrate payment automation capabilities to a software as a service (SaaS) platform that contributed to acquisition by clinical trials company Bioclinica Inc.

Enhancements for web and application UI redesign using wire framing and interactive simulations

Automation and improvement of capabilities including invoicing, taxes, accounting, auditing, requests for invoices (RFIs) and vendor notifications to support SaaS offerings

Scope and requirement specification and consensus from diverse stakeholder teams including executive management, operations experts/SMEs, engineering, and QA located in CA, NC, ID, and Costa Rica

Extensive use case analysis and functional specification development and ratification

Visual modeling and communication of concepts, operational processes, business logic and data flows

Lead requirements workshops with diverse stakeholder groups to discover, clarify and document detailed business needs and to synthesize and design optimal solutions

Requirements coaching with remote developers to clarify requirements, negotiate design elements with business stakeholders and optimize return on investment

NC Department of Transportation

Raleigh NC, October 2013 – September 2014

Sr. Business Analyst for project to replace the Geographical Information System (GIS) that supports management of all NC state owned assets on roads and highways including equipment, road characteristics, and crash/safety information

Use case analysis and test case development across multiple business units and systems

Identification and staging of the 1500 most significant use cases for NC road and asset management from over 2 million scenarios existing within North Carolina roadway system

Visually depicted roadway characteristic scenarios to develop complex use cases and requirements

Establish traceability of scenarios and test cases for user acceptance

NC Office of the Governor – Office of State Budget and Management

Raleigh NC, 02/2010 – 02/2011

Raleigh NC, 08/2011 - 10/2013

Conducted all business analysis activities including communicating complex concepts, defining scope, developing requirements and specifications, ratifying proposed solutions, and establishing a shared understanding of project objectives and supporting functionality

Sr. Business Analysis for state-wide project that successfully replaced a state budgeting system at 77 North Carolina state agencies and was:

Named a top 5 finalist for North Carolina Technology Association Annual Award (2013)

Recognized by the National Association of State Budget Officers as a model for other states

Developed use cases, screen mock-ups, wire-frames and functional specifications with user community

Created process models and identified system touch points and optimal supporting functionality

Coordinated development, maintained backlog, and set priorities with business and technical stakeholders

Worked closely with engineering teams to clarify requirements and to verify designs and data models

Developed work breakdown structure, project plans, schedule, estimates of costs and durations

Developed technical interface specifications for database procedures to exchange data with government accounting and human resource systems

Led triage meetings to prioritize and assign work tasks and manage resources and address issues during construction and phased roll-out

Conducted sprint planning and feature / roadmap prioritization

Cisco Inc.

Research Triangle Park, NC 02/2011 to 08/2011

Served as business analyst on global finance process improvement team to develop and ratify ‘TO-BE’ sales commissioning payment and auditing operations for sales organizations in Asia, Europe, US

Analyzed, developed and documented business process improvements interactively with global regional operations and finance teams

Develop requirements to deliver two business applications to:

Audit commission payments worldwide and report inconsistencies within CISCO global sales organizations

Aggregate sales goals from individual and regional sales organizations throughout enterprise hierarchy to top level corporate goals

The Casey Group LLC

Parsippany NJ, 5/2007 to 2/2010

Business Analyst for three-year, large-scale project to replace legacy point of sale order entry, billing, and accounting systems using process modeling and analysis, data and logic diagramming, use case analysis, functional specification development and communication

Delivered billing engine use cases, process models, and functional specifications for generation of all invoicing records to comprise a billing data and transaction repository to support accounting systems, customer statements, and customer support capabilities

Devised new method allowing business community to directly configure and maintain accounting rules for all types of billing information mapped to ADT security product point of sale products and bundles that eliminated $40,000 per month in accounting discrepancies

Analyzed, developed, and documented a new process to automatically generate accounting detail registry that serves as auditable accounting transaction data repository

Analyzed, developed, and documented a 3-tier accounting ledger system to aggregate accounting data from detail repository to parent company general ledger allowing traceability from top level enterprise general ledger to detail sales, accounting and billing data

GlaxoSmithKline Inc.

Durham, NC, 10/2006 – 5/2007

US Business Analyst representing North American operations in the acquisition of new globally deployed access provisioning system in compliance with Sarbanes Oxley regulations and auditing needs

Conducted analysis workshops with key US operational experts to elicit, develop and prioritize requirements and functionality as input to UK project team acquiring multimillion dollar system employing process and data modeling and analysis techniques, system touchpoint identification and functional elaboration, wireframes, use case analysis, and specification development

Gained agreement and approval from US stakeholders, and negotiated feedback from UK project management team


Raleigh, NC, 11/2005 – 10/2006

Requirements development and functional specification for a 1 year project to deploy supply chain EDI capabilities including improvements to warehousing, distribution, and accounting that delivered $2.5M in ROI from improved trading partner ecommerce, operation efficiencies and accounting automation

Worked extensively with executive sponsors to create business value justification, scope, cost estimate and priorities for the EDI program

Worked with cross functional business operations groups including warehouse, accounting, and procurement to develop requirements, engage stakeholder ownership of solution, establish priorities using use cases, JAD workshops, process modeling, and wireframes

Work with QA to introduce use case requirements driven process and to develop test plans and UAT

Presented proposed scope and ROI to enterprise Governance Committee to gain budget approval, enterprise resource commitments, and to establish shared solution understanding

Intelligent Information Systems, Inc.

Durham, NC, 1/2005 – 11/2005

Conducted cross-functional enterprise business analysis for CA Workers Compensation Rating Bureau

Automation project providing team leadership and expertise for use case and modeling analysis techniques

Conducted workshops with customer business representatives to develop use cases and business process models, and to identify and elaborate system touch point supporting functionality

Write business requirements documentation and gap analysis reports

Recognized for “customer communications and application of best practices” that improved customer satisfaction, increased sales, and developed business and management objectives

ARCHIBUS Solution Center

Durham, NC, 4/ 2003 – 1/2005

Developer and consultant for facility management relational database system utilized to manage large facility operations such as Blue Cross Blue Shield NC and the U.S. Navy

Provide full life-cycle support by defining scope, creating work breakdown and schedules, preparing estimates, specifying new functionality, programming, and deployment activities

Analyze and develop customer requirements, establish buy-in and approval of proposed solution design and acceptance of deliverables

Utilize relational databases, applications development, web-based technologies, analysis, and project management best practices to meet customer needs in an optimal and cost effective manner

Invensys Inc.

Raleigh, NC, 10/2000 – 1/2002

Business Analysis and Project Management for the implementation of meter reading service to automatically collect, store, and manage utility metering data for billing, customer service and network monitoring

Designed processes and application support for new data center and customer support operations and worked with department managers to achieve buy-in, SLA/SOP acceptance and shared expectations

Developed algorithms to access and monitor network health to target field investigations and work order management based on meter data collection anomalies

Developed use cases, requirements, scope, and specifications for the customization and integration of multiple large systems by defining and communicating functionality among 3 system vendors and in-house engineering teams in multiple US and international locations

Developed accepted plan for installation and deployment of metering technology and hardware in a phased manner designed to minimize normal data collection and billing operations for residential and commercial metering across the state of GA

Itron Inc.

Raleigh, NC, 1995 – 2000

Analysis, software design and development for large scale, multi-year software customization projects supporting electricity grid for the deregulated energy markets in North America

Provided software and database design and development for 3 projects each of 1+ year duration resulting in $15 million of product and service revenue over 5-year period

Consulted with customers to develop and specify requirements by utilizing use case analysis and storyboards resulting in clear understanding and buy-in among all project stakeholders

Introduced Rational Unified Process (RUP) use case driven best practices as adaptive methodology to design software products and capabilities

Extensive hands-on software development using C++, Java, UNIX, Oracle RDBMS, PL/SQL

GE Capital Mortgage

Raleigh, NC 1992 –1995

Sr. Programmer Analyst working extensively with operations to define requirements and to coordinate and test deliverables

Appointed to cross-functional enterprise business process re-engineering team to streamline mortgage origination lifecycle

Developed client / server database software applications and business analysis

Selected as member of enterprise team to consolidate disparate mainframe systems

Appointed to crisis management team, under CIO directive, to implement functionality to “live” production system allowing operations to meet obligations under extreme deadline pressure

Extensive hands-on software development using C++, Oracle RDBMS, PL/SQL


Bachelor’s degree in Mathematics, Religion - University of Richmond, Richmond, VA 1978

Programming Certification (C++, SQL, Oracle, UNIX) - Durham Technical College, Durham, NC

PMP certification (Expired 2007) - Project Management Institute (PMI)

Extensive training in Rational Unified Process, Object Oriented Analysis and Design

Design for Six Sigma (DFSS)

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