Customer Service Desktop Support

Alex Khananyayev

Personal Info

****-** ******* ******* + Kashrut Supervision

Address JSOR- Butchers Steakhouse

*Orders, verifies and supervises 100% of deliveries of meat, poultry, as well as other products as kosher upon deliver at all times. Long Branch. NJ 07740 kosher upon deliver at all times.

*Maintains Kashrut control on all items entering or leaving the restaurant premises. Phone *Inspects and cleans all fruits and vegetables to eliminate all and any insect infestation

*Lights all pilot lights and turns on fires in accordance with Bishul Yisroel requirements at all times. 718-***-**** *Individually cracks and checks all eggs for blood spots

*Demonstrates outstanding customer services and interpersonal relationships with all customers as well the kitchen and serving staff. E-mail *Payroll and Staff scheduling including opening and closing the POS system. **********@*****.***

201*-**-****-** Project based Service Technician

Skills Florida Hospital, Orlando

*Provide comprehensive technical support for Florida Hospital (Orlando). Positive, Prompt, Punctual, Team Leader as well as *Traveled throughout Hospitals Inpatient and Outpatient centers to prepare and update current and new hardware and software. Player, Driven, Focused, and a get it done right, guy. *Constantly monitored, tracked and prioritized work requests as a Team Leader. Fluent in Russian *Maintained computer systems, purchased hardware/ software, and installed / upgraded new hardware as needed.

*Worked with various departments on integrating new processes on software and manual usage of operating systems. 10+ years experience Desk Top Support/ Customer Service. *Successfully facilitated office moves, ensuring that rack- mount equipment was properly installed and that all services equipment were fully operational.

5+ years Jewish Food Law Enforcement ( Kashrut) *Maintained an excellent track record for end use and customer satisfaction. 10+ years in Customer Service

201*-**-****-** Overnight Manager

Farm Fresh Supermarket

*Assigned employees to specific duties to best meet the needs of the store.

*Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated customers.

*Examined merchandise to verify that it was correctly priced and displayed.

*Increased profits through effective sales training and troubleshooting profit loss areas. Education *Answered product questions with up to date knowledge of sales and store promotions.

*Managed a wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently. 2004-06 *Reviewed and accepted all deliveries and made sure they were allocated in a timely manner.

*Interviewed job candidates and made staffing decisions. St. Johns University

BS in Microcomputer Programming for Business 201*-**-****-** System Admin/ Desktop Support Specialist Combined Distributors LLC.

*Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, security, data confidentiality and system integrity.

*Ensured that all server hardware, operating systems and software and procedures aligned with organizational standards and strategic business plan.

*Acted as escalation point for troubleshooting advanced network systems issues; earned 100% issue resolution scores by providing excellent service to internal and external customers.

*Trained employees interdepartmental on network operations including log in procedures, network management software, and permission, printing issues, security and use of software.

*Stabilized, expanded and protected client network and PC environment.

*Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.

*Website maintenance including Social Media management (Facebook and Twitter ) 201*-**-****-** Recruit

NJ State Police Department

*Physical and Mental preparation for a Career in Law Enforcement including but not limited to: Defensive driving training, CPR/ First Aide, Remaining calm under pressure, defense and arrest tactics, arrest techniques and patrol procedures.

200*-**-****-** Course Management/ Desktop Support Specialist Yeshiva University

*Management of Angel Online Course Management System ( 10,000+ users) .

*Updated course properties, created course training content and enrolling users via enrollment keys and batch processing.

*Create computer based training tutorial content for instructors, management, staff and students.

*Consult in Instructional design solutions to best meet the learning objectives.

*Offered web based and phone technical support to students, management, and staff.

*Developed Training Course content for instructors and faculty.

*Worked with end user support service (Help Desk) to uses resolution and quality user experiences via Remedy and Active Directory.

*Responsible for updating material content to meet system and policy changes.

*Maintained excellent customer service between end users and management.

*Management of technology based equipment usage, networking and set up throughout various departments including wi-fi installation, smartphones, smart boards, blackberry's, printers, and video conferences. 200*-**-****-** Recruit

New York City Police Department

*Physical and Mental preparation for a Career in Law Enforcement including but not limited to: Defensive driving training, CPR/ First Aide, Remaining calm under pressure, defense and arrest tactics, arrest techniques and patrol procedures.

Experience

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