Administrative Assistant Sales
Resume:
Julia L. Johnston
Linthicum, Maryland 21090
Email: ***************@***.***
Phone: 410-***-****
PROFFESIONAL PROFILE
Broad-based experience of 20 + years covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support
Adept to organizing meeting, managing inventory, training and supervising staff, and implementing office process and procedures that expedite work and significantly save costs
Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
PROFESSIONAL EXPERIENCE
TRANQUILITY WOODS, LLC Pasadena, Maryland
Administrative Assistant October 2016 – April 2018
Coordinated the onsite intake process from start to finish: family tour, medical, clinical/family, clinical/client, financial and consents to provide a smooth client experience and staff efficiency
Provided concise and compassionate customer relations, when detailing explanations regarding the client’s financial obligations and the insurance process. This has resulted in a client’s/family confidence to make their financial decision to enter into treatment at Tranquility Woods
Created client accounts, invoices, input payments and refunds into Quickbooks
Corresponded with billing company daily coordinating insurance benefits, denials, coding issues, levels of coverage and dates of service that are not covered.
Reconciled and close client’s financials & Reconciled billing company Invoice each month
Responsible for verifying insurance for potential clients, tracking and scheduling outside appointments for clients
Accountable for working with our outside laboratory, sending off urinalysis samples and tracking results,
KIRLIN MECHANICAL SERVICES Rockville, Maryland
Senior Service Assistant October 2015 – October 2016
Contact clients by email or phone for collection of past due invoices
Set up new clients/client sites
Created proposals within View Point, then converted over to a work order once awarded, generated proposal package, created purchase orders then relinquished to appropriate dispatcher
Match service tickets to the work order, add labor hours, material and created invoices
Input vendor invoices into accounts payable. Answered phones and assisted dispatch with coordinating preventative maintenance/service calls for HVAC and plumbing jobs.
ELKRIDGE ANIMAL HOSPITAL Elkridge, Maryland
Lead Receptionist April 2014 – October 2015
Trained new receptionist and technicians on the front desk tasks
Answered multi-line phone system, schedule wellness, sick, surgery and dental appointments
Greeted clientele and check in pets at time of arrival
Created new client files, import medical records and add vaccine reminders, port all pet records to clients file
Handled all financial transactions with clientele at the end of appointment and schedule follow up appointments.
Prepared surgery, dental, sedation and grooming forms for the next day
Go over discharge instructions and medication instructions with clients
Balance cash drawer and credit/check settlements at the end of the day off of the Transaction Deposit Log
Walk boarding pets, feed and administer medications to pets in need.
Julia L. Johnston
Page 2 of 3
FAMILY/MEDICAL LEAVE January 2012 – April 2014
BOXTONE Columbia, Maryland
Office Manager January 2007 – December 2011
Administrative Assistant to the CEO, CFO, CMO, VP of Sales and VP of Engineering
Duties included process accounts payable and receivable including the research of any discrepancies. Collection calls for accounts receivable
Scanned all accounts receivable checks for bank deposit
Coordinated all domestic and international travel arrangements for sales and CEO
Acquired lead generation names for marketing and sales
Scanning and filing of sales documents
Created and send out renewal notices to customers for the client service department
Updated marketing’s Google Audit several days a week
Coordinated corporate events (company meetings, holiday party, summer party, happy hours and holiday charity donations)
Coordinated the installation of office furniture and equipment
Ordered office supplies, business cards and all smartphone devices as well as maintain contract agreements
Evaluated and maintain all communication bills (THT, Web-Ex, ATT, T-Mobile, Sprint, and Verizon)
Negotiated pricing and contracts with vendors to obtain optimal pricing and services
Maintain appearance of the office and kitchen
Maintain inner office phone list, floor plan, and employee address information
Receive, send and deliver mail and packages daily and prepare all Federal Express packages
Coordinate with marketing for in house print projects and assemble flip decks
MERCANTILE SAFE DEPOSIT & TRUST Linthicum, Maryland
Buyer July 2006 – December 2006
Obtained quotes for IT equipment, supplies, furniture, copiers, and fax machines
Negotiated pricing with vendors to obtain optimal pricing and services
Created, tracked and expedited purchase orders in Odyssey
Maintained vendor database
Responsible for receipt of invoices, reconciliation of invoices with purchasing contracts pricing accuracy, and delivery of invoices to Accounts Payable for payment.
MERCANTILE SAFE DEPOSIT & TRUST Baltimore, Maryland
Administrative assistant to Vice President of IT January 2006 – July 2006
Handled purchasing of BlackBerry's and BES Licenses
Received incoming computer equipment, loading software onto system, and then issuing to a Tech to install
Maintained call-in tickets. Created change orders
Coordinated travel arrangement for department
Developed, coordinated and produced various reports
Coded and processed department purchase requisitions and invoices
Liaison between Technology and other departments
Managed calendar and incoming calls for Vice President of Technology
Participated in special projects as needed
Julia L. Johnston
Page 3 of 3
PHOENIX COMPUTER Linthicum, Maryland
Inside Government Sales January 2001 – December 2005
Generated responses to requests for pricing and competitive quotes for Cisco equipment, while responding to inquiries in an organized, timely fashion
Facilitated responses advising technical input on optimal solutions
Maintained primary interface between Phoenix and GSA Contracting Officer
Built and managed customer relationships, while soliciting contacts with potential new key accounts
Provided pre-sales and administrative support
Processed all new orders and follow up with delivery
FIRST IMPRESSIONS Columbia, Maryland
Operations Manager March 1992 – January 2001
Maintained vendor accounting files, customer billing and collection
Responsible for generation of all sales quotes and tenant leases of office space
Managed daily operations of facility including improvements
Managed tenant base and restored it to a 95+% retention ratio
Responsible for the design and effective utilization of all company advertising. Successfully managed the business for maximum income potential
Trained staff on all aspects of computer software Microsoft Office, service and daily work flow. Monitored and evaluated employees output for additional training needs
Created and implemented the model procedures manual for use within the office
Assisted several sales managers from the technology industries in proposal preparation, system configuration and pricing
Reported directly to President and acting CEO on a daily basis to contract accounts
Responsible for administrative correspondence to over fifty accounts for dictation, quarterly and annual reports
Responsible for complete office support for eleven national corporations, executive sales managers and vice presidents
EDUCATION
Andover High School Linthicum, Maryland
High School Diploma Studies - Business
COMPUTER SOFTWARE
Microsoft Word, Excel, Outlooks, Power Point, QuickBooks, Access, Act, Odyssey, Term, Citrix, Great Plains, SalesForce, Intact, Jonas, Vista ViewPoint, Team Design, Best Note and Pipeline
Contact this candidate