Julia L. Johnston

*** ******* ****

Linthicum, Maryland 21090

Email: ac5lns@r.postjobfree.com

Phone: 410-***-****

PROFFESIONAL PROFILE

Broad-based experience of 20 + years covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support

Adept to organizing meeting, managing inventory, training and supervising staff, and implementing office process and procedures that expedite work and significantly save costs

Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules

PROFESSIONAL EXPERIENCE

TRANQUILITY WOODS, LLC Pasadena, Maryland

Administrative Assistant October 2016 – April 2018

Coordinated the onsite intake process from start to finish: family tour, medical, clinical/family, clinical/client, financial and consents to provide a smooth client experience and staff efficiency

Provided concise and compassionate customer relations, when detailing explanations regarding the client’s financial obligations and the insurance process. This has resulted in a client’s/family confidence to make their financial decision to enter into treatment at Tranquility Woods

Created client accounts, invoices, input payments and refunds into Quickbooks

Corresponded with billing company daily coordinating insurance benefits, denials, coding issues, levels of coverage and dates of service that are not covered.

Reconciled and close client’s financials & Reconciled billing company Invoice each month

Responsible for verifying insurance for potential clients, tracking and scheduling outside appointments for clients

Accountable for working with our outside laboratory, sending off urinalysis samples and tracking results,

KIRLIN MECHANICAL SERVICES Rockville, Maryland

Senior Service Assistant October 2015 – October 2016

Contact clients by email or phone for collection of past due invoices

Set up new clients/client sites

Created proposals within View Point, then converted over to a work order once awarded, generated proposal package, created purchase orders then relinquished to appropriate dispatcher

Match service tickets to the work order, add labor hours, material and created invoices

Input vendor invoices into accounts payable. Answered phones and assisted dispatch with coordinating preventative maintenance/service calls for HVAC and plumbing jobs.

ELKRIDGE ANIMAL HOSPITAL Elkridge, Maryland

Lead Receptionist April 2014 – October 2015

Trained new receptionist and technicians on the front desk tasks

Answered multi-line phone system, schedule wellness, sick, surgery and dental appointments

Greeted clientele and check in pets at time of arrival

Created new client files, import medical records and add vaccine reminders, port all pet records to clients file

Handled all financial transactions with clientele at the end of appointment and schedule follow up appointments.

Prepared surgery, dental, sedation and grooming forms for the next day

Go over discharge instructions and medication instructions with clients

Balance cash drawer and credit/check settlements at the end of the day off of the Transaction Deposit Log

Walk boarding pets, feed and administer medications to pets in need.

Julia L. Johnston

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FAMILY/MEDICAL LEAVE January 2012 – April 2014

BOXTONE Columbia, Maryland

Office Manager January 2007 – December 2011

Administrative Assistant to the CEO, CFO, CMO, VP of Sales and VP of Engineering

Duties included process accounts payable and receivable including the research of any discrepancies. Collection calls for accounts receivable

Scanned all accounts receivable checks for bank deposit

Coordinated all domestic and international travel arrangements for sales and CEO

Acquired lead generation names for marketing and sales

Scanning and filing of sales documents

Created and send out renewal notices to customers for the client service department

Updated marketing’s Google Audit several days a week

Coordinated corporate events (company meetings, holiday party, summer party, happy hours and holiday charity donations)

Coordinated the installation of office furniture and equipment

Ordered office supplies, business cards and all smartphone devices as well as maintain contract agreements

Evaluated and maintain all communication bills (THT, Web-Ex, ATT, T-Mobile, Sprint, and Verizon)

Negotiated pricing and contracts with vendors to obtain optimal pricing and services

Maintain appearance of the office and kitchen

Maintain inner office phone list, floor plan, and employee address information

Receive, send and deliver mail and packages daily and prepare all Federal Express packages

Coordinate with marketing for in house print projects and assemble flip decks

MERCANTILE SAFE DEPOSIT & TRUST Linthicum, Maryland

Buyer July 2006 – December 2006

Obtained quotes for IT equipment, supplies, furniture, copiers, and fax machines

Negotiated pricing with vendors to obtain optimal pricing and services

Created, tracked and expedited purchase orders in Odyssey

Maintained vendor database

Responsible for receipt of invoices, reconciliation of invoices with purchasing contracts pricing accuracy, and delivery of invoices to Accounts Payable for payment.

MERCANTILE SAFE DEPOSIT & TRUST Baltimore, Maryland

Administrative assistant to Vice President of IT January 2006 – July 2006

Handled purchasing of BlackBerry's and BES Licenses

Received incoming computer equipment, loading software onto system, and then issuing to a Tech to install

Maintained call-in tickets. Created change orders

Coordinated travel arrangement for department

Developed, coordinated and produced various reports

Coded and processed department purchase requisitions and invoices

Liaison between Technology and other departments

Managed calendar and incoming calls for Vice President of Technology

Participated in special projects as needed

Julia L. Johnston

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PHOENIX COMPUTER Linthicum, Maryland

Inside Government Sales January 2001 – December 2005

Generated responses to requests for pricing and competitive quotes for Cisco equipment, while responding to inquiries in an organized, timely fashion

Facilitated responses advising technical input on optimal solutions

Maintained primary interface between Phoenix and GSA Contracting Officer

Built and managed customer relationships, while soliciting contacts with potential new key accounts

Provided pre-sales and administrative support

Processed all new orders and follow up with delivery

FIRST IMPRESSIONS Columbia, Maryland

Operations Manager March 1992 – January 2001

Maintained vendor accounting files, customer billing and collection

Responsible for generation of all sales quotes and tenant leases of office space

Managed daily operations of facility including improvements

Managed tenant base and restored it to a 95+% retention ratio

Responsible for the design and effective utilization of all company advertising. Successfully managed the business for maximum income potential

Trained staff on all aspects of computer software Microsoft Office, service and daily work flow. Monitored and evaluated employees output for additional training needs

Created and implemented the model procedures manual for use within the office

Assisted several sales managers from the technology industries in proposal preparation, system configuration and pricing

Reported directly to President and acting CEO on a daily basis to contract accounts

Responsible for administrative correspondence to over fifty accounts for dictation, quarterly and annual reports

Responsible for complete office support for eleven national corporations, executive sales managers and vice presidents

EDUCATION

Andover High School Linthicum, Maryland

High School Diploma Studies - Business

COMPUTER SOFTWARE

Microsoft Word, Excel, Outlooks, Power Point, QuickBooks, Access, Act, Odyssey, Term, Citrix, Great Plains, SalesForce, Intact, Jonas, Vista ViewPoint, Team Design, Best Note and Pipeline

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