[***.**.***.**]

Harish Kumar Yamah

Cell : +918********* Email : ac5lna@r.postjobfree.com ; ac5lna@r.postjobfree.com

PROFILE: -

Overall 13 plus years Work Experience in ITSM framework based Data centre Technologies (Software Project Quality Assurance & IT Systems Management, E-Governance Projects)

SUMMARY OF ACCOMPLISHMENTS: -

*Projects Panning, Execution, Monitoring & Control of Activities in SDLC in Product & Service based IT Industry.

* Project Execution with Global Teams, POCs, Customer Titan cases (Engagements, Defects, postfix) for National and Global Financial Firms (SBI, Citi, ICICI)

*Work Experience in Scrum framework principles, aspects, processes of Scrum & Agile Implementation.

* Execution & Setting of ITIL framework based Storage Domain Data centre (Lease line, Routers, backend Storage with cluster servers) in Banking & Govt Security IT Enabled Networks & Infrastructure.

* Experience in the setting up of E-Governance Infrastructure for Remote and Host Service Delivery Centres (OMC, DIU, RAS, Network and gateway operations )

* Experience in Configuration of Provisioning Computer systems in Virtualization Environment for cloud computing Environment for

*Test Execution and Setting of Symantec : “NetBackup, Pure Disk”, IBM : “Tivoli Data Center” Products for Customer Sites.

Skills Acquired:-

Technologies

Hands on Tools & Techniques

Projects & QA Tools

Tivoli Cloud Solutions, Storage Cloud, Storage Backups, IT Infrastructure Implementation of E-Governance Projects

IT Operations

SAN, NAS, FC Network OS ( Linux, solaris, AIX, Windows), Configuration and Setup of Lease Line, Routers, WAN,

Automation Tools

RTP, perl scripting, PHP V5.3, Mysql

ITSM

Storage Cloud, Network and VM Provisioning, Cluster configuration, Symantec NetBackup,Tivoli Storage Manager, Deduplication

Educational Qualification: -

B.E (Industrial Electronics) from Dr. B A Marathwada University. Securing First Division

Additional Course:

Computer Architecture from Govt. College of Engg.

Certifications & Trainings: -

Indian Software Testing Quality Board (ISTQB)

Tivoli Storage Manger V 5.3

Symantec De-Duplication for Data Storage

ITIL, PMP & Agile Expert Certified Training

Professional Experience:-

Organization

Role

Scope of Project Work

E-Governance Projects. (on Contract)

Project Execution

Projects Panning, Execution, Monitoring & Control of Activities

IBM INDIA LTD

(May 2010 – July 2013

QA Specialist (QA Lead Engineer & Global Project-coordinator)

Project Test Development & Monitoring Test Phases

Agile Methodologies and scrum Tivoli Cloud Solutions for IT Infrastructure. ( TSAM, TPM )

Capturing & Providing Weekly, Monthly and Quarterly Project status reports.

Interaction with Global Stakeholders, End Users, Clients

Symantec Software India Ltd (Jan 2008 – May 2010)

SQA Engineer

ITSM Lab In charge.SAN/NAS Backend Administration

Creating the Infrastructure for Testing of Net Backup Disk Features (Shared Disk, Advanced Disk) using NetApp, EMC, & IBM Storage Appliances.

Customer Escalations and Titan Cases with L2/ L3

Vyom Labs (I) Pvt Ltd ((Jan 2006 – Jan 2010)

Sr. ITSM Engineer (Team Lead )

Lead the Technical Team of Network, System Administrators to support IT service Management Operations for the organization and Global Projects with BMC, Wipro

N-logue Communication (I) Ltd. (Nov 2003 – Dec 2005)

Data Centre operation

Setup of E-Governance Infrastructure Projects and Service Centres in Gujarat, TN, MH

Kvaener India Ltd((Jan 2000 – oct 2003)

Computer Integrated Engineering for EDP/ MIS

Overall Technical and Administrative Function for Managing IT Infrastructure

* Configuration of SOLARIS Network and Design Engg Supporting Software.

Work Experience in Brief :-

Currently working on Contract with reputed MNC / E-Governance Projects, promoting e-governance services delivery IT enabled services

Professional Experience : -

MNC works Experience in Data Centre Products (From Oct 2006, till date Organisation, Product & Projects (in order, recent being first)

Organization : IBM INDIA Ltd, (May 2010 to July 2013)

Projects : Tivoli Cloud Solutions IT Infrastructure

Designation : QA Specialist (QA Lead Engineer & Project-coordinator)

Roles & Responsibilities: -

Test Lead for Agile based Cloudlets Project, Projects in SDLC, use to carry out tasks for Test Planning, ( Q Plans, Test Plans ) Test Development & Monitoring Test Phases for CVT / SVT / RVT cycle, Capturing & Providing Weekly, Monthly and Quarterly Project status reports

* Working closely with Stakeholders (World Wide & Local Teams) and Product release team, Ownership of testing activities, co-ordinate with worldwide teams and Local Team to follow the Agile Methodologies and scrum practices.

* Working with Technical Support, Analysis, Review of Customer/ End user Defects, Titan cases and POCs and Liaison with L2 & L3 Teams

* Capturing, Analysis and Review of Customer/ End user Use Cases & Customer reported defects cases, After DEV fix, Working with L2 & L3 Technical Team for Verification & Validate Customer reported defects.

* Defect Tracking and ODC Analysis, Review of Defects. Project, resource and Risk/Issues management; Timely escalation of risks/issues which needs mgmt intervention.

* Setup & Testing of Virtualization technologies (Using Tivoli Automation Package, creation of Virtualization Templates, & perform operations create, clone, modify resources, Move VM on MS - SCVMM hyper V.

* Multi Node Install and Upgrade Testing, multi Tier customized Installation, one node running Middle ware, other node having Authentication and Security and third node running Core components. (Client / server Application)

Organization : Symantec Software India Ltd. (January 2008 to May 2010)

Project(s) : IT Infrastructure Data Protection Management (SQA Engineer)

Roles & Responsibilities: -

Establishing the Lab setup based on Customer/ End user segregate Environment (Master & Media Server on Solaris,Windows, AIX, Linux OS) attached to SAN & NAS Environment and using these Setups

Creating VERITAS Cluster & Testing de duplication on Media Server using OST storages Pure Disk and Data Domain with Net Backup features on cross products VERITAS Volume Manger, VERITAS File System.

Creating the Infrastructure for Testing of Net Backup Disk Features (Shared Disk, Advanced Disk) using NetApp, EMC, & IBM Storage Appliances.

Review and Analysis of Customer Escalations and Titan Cases.

Works closely with the project team in order to maintain a continuous knowledge flow of Project status in order to identify potential issues related to the project.

ITSM Experience (IT Operations and Networks Infrastructure) Organisation, Projects (in order, recent being first)

Organization : Vyom Labs (I) Pvt. Ltd . ( Jan 2006 to Jan 2008)

Designation : Sr. ITSM Engineer (Team Lead )

Roles & Responsibilities: -

•Lead the Technical Team of Network, System Administrators to support IT service Management Operations for the organization.

•Lead the Technical team of six IT professional ( Sys Admins ) to provide ITIL Framework services products to Support for IT Infrastructure operations .

• Setup the ITIL Framework Service Products Environments on Linux Platform for ITSM Delivery.

a.) OTRS: OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with features to manage customer telephone calls and e-mails. The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

b. ) Nagios: Service and Network Monitoring Application, for hosts and services (e.g. SMTP, HTTP, Ping, POP3, mysqld ) and Host Resource Processor load, disk usage

c)Twiki : TWiki, a flexible, enterprise collaboration platform and knowledge management system, on an intranet with Web content

2. Organization : N-logue Communications (P) Ltd, (Nov. 2003 - Dec. 2005)

Projects : Setup of E-Governance Infrastructure Projects and Service Centers

N-logue Communications is IIT chennai based company, operating as E-Governance Infrastructure and e-governance service deliverable unit in the rural India. N-logue as the part of TeNet Group has operations in India With overall 50 Internet Access Centres.

Roles & Responsibilities: -

* Managing the Overall Network Operations for the set up of Data centre. Co-ordination with BSNL and Reliance to install and Configure the Lease Line setup .

* Install and Configuration of Linux based Cluster Master & Failover Internet servers for the WLL setup

* Configuration of Routers, Modems for single and Multiple Lease lines. RAS / OMC configuration for the DIU. Subscriber’s database upgradtions

•Implementation of Wi –Fi Networks (Configuration of Cisco ATA and LOS setup).

•Implementation of e-governance services like inputs on agriculture, health, social welfare services through kiosk.

•Co-ordination with NIC (National Informatics Center) for implementation and Administration of kiosk services and reporting the escalations and maintain issues.

•Interface with front end delivery centres for application to go live.

3) Organization : Kvaerner Engineering India Ltd.

Project : Computer Integrated Engineering for EDP/ MIS

Designation : Engineer in Charge for IT Systems, Aug. 2000 till Oct. 2003

Kvaerner is a world-class Anglo-Norwegian Engineering company. UK-based international headquarters and has operations in 35 countries throughout Europe, Africa, Asia and the Americas.

Roles & Responsibilities: -

* Overall Technical and Administrative Function for Managing IT Infrastructure

* Configuration of SOLARIS Network and Design Engg Supporting Software.

* Implementation and Managing Windows NT Network, Mail Server

* Backups and Restores of Design Engineering Software used in Project Management

* Managing & Controlling Company's assets related to LAN & WAN Infrastructure.

* Liaison with Authorities (Third Party vendors IBM, Microsoft, Wipro, CMS) for the Procurement and up gradation of IT System and Software’s.

* Prepare Long / Short term budgets for Upgrade and Scalability of IT infrastructure (Including AMC, Procurement of HW, Peripherals and Application Soft wares)

Additional Inputs: -

Joining : Immediate Joining

Address : Flat 8, Block C, Sector 31 (Defence) Near Nawwa Shanidev Mandir, Chandigarh

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