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Technical Writer Project Manager

St. Peters, Missouri, United States
May 24, 2018

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*** **** **, **. *******, MO 314-***-****


Exemplary technical writer, business analyst, and resource liaison with over 25 years of professional experience in creating a wide variety of comprehensive documentation, including end-user documents, system technical documents, and intranet articles. Translates complex concepts and processes into materials written for specified target audiences. Leverages business analyst experience to coordinate resources and enhance deliverables. Applies QA experience to ensure consistency and accuracy. Thrives in high-pressure, deadline-driven environments. Highly creative, resourceful, and detail-oriented with impeccable interpersonal skills and an innate ability to provide resolutions to unforeseen needs on time and under budget.


Absolutely Write, LLC December 2013 – present

Owner / Freelancer / Technical Writer / Project Manager / Graphic Designer / QA Analyst

Create impeccable user manuals, training materials, and supporting documentation

Translate complex processes into understandable instructions based on target audiences

Design new graphics, tables, and charts

Manage multiple projects and documents across all stages of development and delivery

Meet deadlines while fostering teamwork with subject matter experts and stakeholders

Employ SDLC, QA, UAT, and ITIL standards for applicable deliverables and projects

Cultivate consistent repeat clientele

Software: Adobe Illustrator/InDesign/Photoshop, MS Excel/PowerPoint/Project/SharePoint/Visio/Word

Reinsurance Group of America December 2017– May 2018

Documentation Team Lead / Business Analyst– Consultant via Concero Technology Group, LLC

Completed on time, trained staff on use of new templates, and handed-off project on May 18, 2018

Created and converted over 40 documents, many from origination to publication

Analyzed and captured RGA’s unique systems and software across varying business groups

Implemented new naming convention, cataloging methodology, and version control

Designed and established new look-and-feel for consistency across multiple document types

Prioritized, managed, and budgeted tasks and deadlines across multiple business units

Defined roles and responsibilities using Agile methodology

Published MS Access cataloging database

Received two letters of recommendation for performance and results

Software: Box, MS Access/Excel/Project/PowerPoint/Visio/Word, SQL

Meridian Medical Technologies/Pfizer April 2016 – December 2017

Technical Writer/Business Analyst – Consultant via Aerotek

Completed over 30 projects, including supporting documentation

Managed an average of four projects concurrently, employing Agile tracking methods

Captured all facets of each project and translated processes into easily understandable documents

Worked across multiple departments to leverage abilities, gain consensus, and achieve goals

Coordinated directly with subject matter experts, stakeholders and team members

Leveraged QA experience to ensure document accuracy and clarity

Implemented and maintained cataloguing of all created documentation using ITIL standards

Completed, delivered, and published each project under immoveable deadlines

Awarded three separate letters of recognition for exceptional and innovative work

Software: Adobe Illustrator/InDesign/Photoshop, MS Excel/PowerPoint/Project/Visio/Word

Citibank N.A. June 2015 – October 2015

Senior Editor – Consultant via Skilled Talent, L.L.C.

Created eleven 100+ page white paper reports for the U.S. Federal Reserve within five months

Leveraged graphic displays of complex statistical models to accentuate findings

Developed reports concurrently across worldwide time zones, ensuring continuity for all reports

Converted analyses of multiple-variable datasets into comprehensive and easily understood analyses

Created document versioning and naming conventions processes to ensure accuracy and consistency

Coordinated co-workers, managers, and intra-departmental resources under tight deadline

Received two letters of recommendation for exceptional work and innovation

Software: MS Excel/PowerPoint/SharePoint/Visio/Word, SQL

Charter Communications April 2013 – December 2013

Lead Security Writer

Doubled readership to over 250,000 monthly views of online security articles

Promoted awareness of emerging security threats for both employees and customers

Managed an average of four projects concurrently and delivered each on time and under budget

Implemented team-wide documentation and presentation standards

Created multiple instructional paper and web-based training materials for co-workers and managers

Edited all documents for accuracy, documentation standards, and legal fidelity

Software: Adobe Creative Suite Pro, Google Analytics, MS Excel/PowerPoint/Project/SharePoint/Visio/ Word, Salesforce, Splunk, SQL, WebTrends, XML

Charter Communications September 2012 – April 2013

Project Coordinator – Consultant via Kelly Mitchell Group

Improved accuracy of budget and staffing forecasts by 40% through expanding department metrics

Leveraged QA experience and SDLC knowledge to support Charter Security Suite’s v12 release

Created and managed both document versioning and user permissions for multiple SharePoint sites

Converted to permanent employee and promoted to Security Writer / Administrator IT I

Software: Adobe Creative Suite Pro, MS Excel/PowerPoint/SharePoint/Visio/Word, SQL, XML

Cass Information Systems December 2011 – September 2012

Assistant Project Coordinator – Consultant via Professional Employment Group

Completed UX redesign for multiple external clients

Addressed unique needs for each external client

Harnessed SLDC processes to align business units with developers

Designed and implemented new templates for all Project Management documentation

Software: Adobe Photoshop, MS Excel/PowerPoint/SharePoint/Visio/Word, SQL

Express Scripts, Inc. July 2011 – December 2011

Technical Writer – Consultant via Kelly Services

Created cataloging process, naming convention, database, and UI that is still in use today

Implemented new templates, forms, and reports

Trained management and co-workers using self-designed instructional materials

Received two letters of recommendation for innovation and quality of work

Software: Adobe Fireworks/Illustrator/Photoshop, MS Access/Excel/PowerPoint/SharePoint/Word

Biomedical Systems March 2008 – December 2010

Medical Writer / Project Manager

Delivered over 20 FDA-compliant Phase I-IV pharmacokinetic cardiotoxicity studies

Maintained forecasts, project plans, and budgets concurrently across worldwide time zones

Implemented Quality Assurance testing methodology

Developed new templates and layout standards

Promoted to Medical Writer / Project Manager within six months

Software: Adobe Photoshop, MS Excel/SharePoint/Word, SAS

HealthLink June 2002 – March 2008

Quality Assurance Analyst January 2003 – March 2008

Created new steps for manual QA and UA testing

Coordinated with subject matter experts and testing teams across worldwide time zones

Designed training materials and reports for management and end-users

Software: MS Access/Excel/PowerPoint/Project/Visio/Word, SQL, TestTrack Pro, SharePoint

Interim Web Developer November 2006 – April 2007

Saved multi-million-dollar contract by adding physician search engines web pages

Created, designed and supported internal United Way campaign website

Coordinated numerous internet and intranet requests while maintaining QA responsibilities

Software: Adobe Dreamweaver/Fireworks/Photoshop, ASP, HTML, JavaScript, SQL WebTrends, XML

Lead Technical Writer June 2002 – January 2003

Coordinated and distributed department projects, assigning projects to team of four technical writers

Created and implemented new cataloging system for user manuals and training materials

Rewrote procedural and training manuals

Reviewed and approved technical writers’ work

Software: Adobe Photoshop, Corel Draw, MS Access/Excel/PowerPoint/Project/Visio/Word

A.G. Edwards June 1998 – February 2002

Technical Writer May 1999 – February 2002

Completed over 50 procedure and training materials

Leveraged knowledge of fiduciary industry to enhance redesigns of high-end technical manuals

Developed and maintained multiple internal websites

Designed and implemented new HTML version of monthly systems status report

Software: Dreamweaver, HTML, JavaScript, MS Access/Excel//Visio/Word, Robohelp, SQL

Junior Technical Writer June 1998 – May 1999

Created user manuals and help files for in-house applications

Maintained numerous databases

Managed multiple concurrent projects

Software: MS Access/Excel//Visio/Word, SQL, Robohelp


Software: Adobe Creative Cloud, Microsoft Office

Methodologies: Agile, ITIL, QA/QC, SLDC, UAT, Waterfall

Tools/Utilities: Google Analytics, Salesforce, SAS, Splunk, SQL, TestTrack Pro, WebTrends

Operating Systems: iOS, Linux, Windows

Languages: ASP, HTML, JavaScript, XML


Lindenwood University – St. Charles, MO 2007

MBA, Management of Information Systems

University of Missouri at St. Louis – St. Louis, MO 1994

BA, Mass Communications, Certificate of Writing


St. Louis Writers Guild

Missouri Writers Guild

St. Louis Publishers Association


Contributing Writer for the St. Louis Post-Dispatch

Assistant Editor, Contributing Writer, and Layout Designer for Spotlight Magazine

Features Editor, Columnist, and Staff Writer for UM-St. Louis Current

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