Stacy Shoflick

Ft Lauderdale, FL 954-***-**** ac5llp@r.postjobfree.com

Summary of Qualifications

Organized, team player, independent and customer centric worker with excellent interpersonal, confidential and time management skills. Ability to resolve problems and develop a rapport with multiple points of contact. Proficient in MS Word, Outlook, multi-line phones, data entry, and working knowledge of HIPAA practices.

Experience

Robert Half Staffing Services, Ft. Lauderdale, Florida November 2017-March 2018

Customer Service Liaison (Temporary) First Presbyterian Church

Greeted all visitors and directed them accordingly. Built long lasting relationships with clients, parishioners.

Answered all incoming phone calls, took messages, and transferred calls.

Handled sorting and distribution of mail.

Entered weekly worship attendance in database.

Routed deliveries and maintenance technicians.

Printed bulletins and inserts for weekly Sunday services, weddings and funerals and confirmed volunteers each week.

Lincare Holdings, Pulmonary Rehabilitation, Ft. Lauderdale, Florida April 2017- August 2017

Inside Sales Representative

Established primary customer contact to introduce available services and products.

Promoted Lincare’s products, thoroughly explained services, benefits and assisted with physician communications.

Resolved customer concerns by providing appropriate information regarding products and services.

Maintained AS400 database by obtaining, entering and verifying customer data.

Ensured quality service by following departmental and company policies and procedures as well as adhered to HIPAA standards.

Executed the administrative process which includes paperwork flow, physician contacts, payment processing, and record documentation.

School Board of Broward County, Ft. Lauderdale, Florida 2003- 2015

Front Office Receptionist

First point of contact greeting people entering the Administrative Office, determined nature and purpose of visit, and directed or escorted them to specific destinations.

Operated multi line telephone system to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.

Quality focused, committed to approaching administrative tasks such as, 10 key, typing, filing, data entry, copying, faxing, emailing, sorting mail and collecting fees with attention to detail.

Collected deposits, payments or fees.

Fulfilled administration needs by filling holes as a Proctor, Substitute Teacher and Administrative Staff.

Teacher’s Assistant

Tutored and assisted students individually and in small groups helping them master assignments and reinforce learning concepts, improving test scores by 30%.

Improved operational efficiencies for teaching and administrative personnel by completing daily progress reports to parents, grading papers, filing, data entry while allowing teachers to regain 30% of their core teaching time.

Ability to construct specific items for tests/worksheets utilizing teacher guidelines, conducted follow up lessons, implemented specific learning activities.

Received Non Instructional Employee of the Year for five consecutive years, for spearheading ideas outside my job description

Education

Rutgers University, New Brunswick, New Jersey, BA-Political Science & Sociology.

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