RENEE SIMMONS ** Michele Drive, Hampton Virginia, 23669 (H) 757-***-**** ac5ll9@r.postjobfree.com

Professional Summary: Experience in case management and working with the public. Skilled communicator: able to maintain cultural sensitivity and professional relationships base on trust and respect. Creative and flexible; adapts to changing priorities and maintain a positive attitude. Develops and maintain detailed administrative and procedural processes that reduce redundancy and improves efficiency. I’m certified in Family Development which focused on critical thinking when working with different social and ethical back grounds. My work experience makes me a viable candidate for a position. I would appreciate the opportunity to take my experience and skills into a new position.

Skills

Internet Research/ Manage Data Base/ Word Processing/Organizational Skills/ Self Directed-Result Oriented/ Operated fax machine and phone system/Completed forms in accordance with company procedures/Scheduled appointment/ Maintained and updated Files and Case Records/ Managed excel work sheet/Replied to routine letters, emails and telephone inquiries.

Work History

Substitute Teacher 09/2016 to 06 2017

Utilized and prepared lesson plans to implement curriculum.

Prepared lesson plans, followed school curriculum as needed.

Followed school policy and procedures to encourage a safe learning environment.

Case Manager 07/2008 to 08/2015

Child Support Enforcement

Conducted research and investigation to identify and locate absent parents for children receiving assistance.

Encounter challenging situations in order to accurately determine the location and identity of absent parent.

Recorded and updated case history information accurately in data base system.

Successfully located and identified 85% of absent parents thru NYC and State data base systems.

Case Manager 10/2005 to 07/2008

Department of Homeless Services

Provided case management services for outreach programs and men's shelter at Bellevue Men's Shelter.

Developed and implemented goal oriented service plan.

Conducted bi-weekly supportive counseling case conferences to develop effective skills.

Assist clients in obtaining financial security, affordable housing, medical coverage and mental health service.

Completed bi-weekly written and data entry reports on client’s progress to ensure compliance with shelter and City and State regulations.

Clerical Associate II 08/2002 to 10/2005

Department of Mental Health and Hygiene

Completed data entry on final report on discharged inmate’s

Facilitated case records for in- house and discharged inmates

Managed office, supplies, copies, forms, multi-line phones.

Created spreadsheets and Implemented new procedures.

Adhered to all company policies and government regulations

Education

Bachelor of Arts: Sociology May 2001 Baruch College

Certification

"Family Development “Credential Program Oct 2009 Borough of Manhattan Community College

Course Study: Trained in effective skills in helping individuals and families set and reach goals of healthy self-reliance.

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