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Project Manager

Toronto, Ontario, Canada
May 24, 2018

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Mobile : +1-647-***-****

Gursimranjit Singh, PMP & ITIL

Project Manager

MBA, BSc- Information Technology

Email :


Project Management Professional (PMP) & ITIL V3 certified.

Having 12 years of IT Projects/Infrastructure & Cyber Security experience that includes end to end Project, Stakeholder and Implementation (Migration & Transition) Management.

Proven excellence in Business analysis, Requirements gathering, Solution delivery based on the vision of the client driving project goals; managed prioritization and trade-offs among customer experience, system performance and operational support load.

Successfully completed multiple National Banking End user & Data Protection Security projects.

Experience of handling 6 high-value projects (up to 10M USD) in large Matrix organisations with proven track record of applying mix of technologies that meet business needs with savings impact of 1.2M USD

Lead cross functional teams of 20-25 team members with diverse backgrounds to implement global projects in 24*7 environments.


IT Infrastructure & Information Security Management

Budgeting & Forecasting

Risk & Quality Management

Proficient in MS Project & MS Office

Issues & Risk decision making

Project Management & Strategic planning

Vendor Management

Change Management

Resource Management

IT Governance (ITIL)

Problem Solving Skills

ROI Analysis

Government Compliance work experience

Communications & Stakeholder management

Vendor Management

PROFESSIONAL CHRONOLOGY Total Work Experience: 11 years & 10 months )

Hitachi Systems Jul’16 May’18

Designation/Role : Cyber Security Project Manager Portfolio Handled : 10M USD

Client1: EXL Services (USA, Canada, India, Europe) –Global Business Process Outsourcing June’17 May’18

Project Context: Migrations of Data Leakage Prevention from one Product to another.

Prepare detailed Project plan to implement architecture design & Application design.

Strategically aligned the project with customer requirement & senior management’s vision to achieve the higher standard of Information Security.

Successfully implemented IT governance and Program Management processes for streamlining the delivery of multiple phases up to agreed performance parameters

Planning & implementation of Agile skills to align Client’s organizational goal of protecting unauthorized use of organization’s data.

Monthly Steering committee presentations on current status, Risks & Future Plans.

Client2: Bharat Heavy Electrical Limited–India’s leading Gov. agency dealing in heavy duty Industry

Jan’18 Apr’18

Project Context : Implementation of McAfee SIEM to monitor the country wide data devices.

Implemented McAfee SIEM solution to monitor 2300 devices spanned in 27 locations.

Managed the customer Environment Assessment and Readiness pre-requisites for SIEM project.

Reduce Equipment downtime by 60% by providing proactive logging of Data devices.

Provided 250K USD of ROI to customer by proactive monitoring & avoiding production lose.

Prepared a wide range of deployment planning & readiness documents using Excel, Word, Power Point & MS Project

Client3: Punjab National Bank–India’s oldest Bank Jan’17 June’17

Project Context: Deployment of End-user protection in 9500+ branches throughout the country in 30K machines.

Successfully completed Installation & updation of Symantec Antivirus project across the country 1 month ahead of schedule.

Mentored, trained & Deployed 190 Field Engineers throughout the country along with centrally operated core team of L2 and L3 Engineers in customer site.

Reduced 20% of implementation cost with efficient outsourcing & vendor management.

Improved customer satisfaction by 25% (4.2 out of 5) by empowering & collaborating with cross functional team of onsite engineers and PNB Project Managers to comply RBI guidelines.

Client4: Indus Towers – India’s leading single organization providing tower services to all major Mobile carriers

Aug’16 Mar’17

Project Context : Implementation of Data Protection for Data in motion & Data at rest.

Successfully executed 30+ location of clients to implement Winmagic Encryption in 3000+ End user machines & organization wide Data Leakage prevention.

Handled a project portfolio of 1M USD worth of revenue.

Hands on experience with Encryption technologies (Winmagic Secure Doc) & DLP technologies (Force Point Websense)

Extensively used Hybrid Agile Methodology to execute projects in faster & efficient way

IBM – INDIA/USA Clients Jul’11 Dec’15

Designation/Role : Project Manager Portfolio Handled : $.5 to 1 Million

Client1: Wal-Mart USA (Bentonville) – Wholesale stores May’13 Dec’15

Project Context : Implementing & Maintaining 65+ types of IT & Retail Equipment throughout the stores.

Successfully Completed the opening of 20 Best Price Stores across country.

Maintained 10K+ IT equipment under Annual Maintenance contract.

Managed 50+ field Engineers for 24*7 support for various IT devices like (P series Sever, Cisco Routers & switches, Motorola Hand held, EPSON & Lipi Printers)

Establish strong relationship with vendors & key stakeholders leading to trust, rapport, cooperation and exceptional reliability

Cost Management: Worked closely with the Finance team on project financials and various other teams like PMO, Procurement and Logistics to ensure cost reduction by 20% over 2 years contract period

Client 2: Bharti Retail Ltd – Have 200+ retail stores in 120+ A, B & C class cities of India Jul’11 Aug’14

Project Context: Implementing & maintaining retail store for 25+ type of IT equipment each

Tailored project management processes based on project requirements and hence saving 10% project budget

Strong communication management by regularly updating Stakeholders list to avoid unnecessary communication channels and thus improving project performance

Strong control on Vendor Management & OEM relationship to work out the best possible costing to increase the profits

MS Comp Serve – (IBM ASP & Outsourcing partner) Jan’06 Jun’11

Technical specialist

Worked as IT Product specialist and taking care of 9 different locations in North India and providing technical assistance to IBM ASPs .

Roles & Responsibilities

Worked as IT Product specialist and taking care of 9 different locations in North India and providing technical assistance and people management to IBM ASPs.

Totally into customer relationship. Adding values in my profile by setting trends to keep the customers with IBM.

Providing trainings on RCMS software which is used to update the status of calls data and providing assistance to use it in live environment.

Provided support in configuration management to my sales team on new projects which includes asset management and people management e.g. for Daksh and KPMG. I have done the asset/people management for 9 different locations according to the costing part.

Responsible for North India CSAT & TAT for Laptops, Desktops and POS product.

Taking care of all North India ASP report for call closer with in TAT and provide him all types of solution related to Technical issue, Part FRU issue & visit to check of activities done by ASP

Responsible for North region as territory for calls related to Technical support from various clients of IBM who are covered under direct maintenance and warranty

Providing support on escalation to various partners and to ThinkPad service center.

FM Support to various customers like KPMG, Daksh


PMP (License No : 1842484) certified by Project Management Institute

ITIL-V3 Foundation certified

Lean Six Sigma Green Belt (certified by Simplilearn)

Risk Management Professional trained (PMI-RMP Certified by Simplilearn)

MBA in Operations & Technology in 2012 from ICFAI Tripura University, India

Bachelors of Science in Information Technology in 2008 from Punjab Technical University


Implemented Security Operation center, 1st of its kind in major Gov. Sector client.

Successfully Defined PMO practices and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Honored with Best Project Manager award for the outstanding contribution to Project management – 2017

Honored with Gem of the Year award for delivering two big Security Projects – 2016

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