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Communication and Marketing specialist

Raleigh, North Carolina, United States
May 24, 2018

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**** ******* ***** *****, *******, North Carolina, 27616

Ph: 571-***-**** Email: OBJECTIVE

To obtain a position in a well-established organization that will enable me to effectively utilize my cultural and linguistic expertise to improve communication with clients and staff members. My goal is to benefit the organization from my communication perspectives, managerial skills, and educational background, and use my relevant experience in a collaborative teamwork environment. EDUCATION

Master of Arts in Communication (GPA 3.65/4.0) Aug 2015 – Aug 2017 Edinboro University of Pennsylvania – Edinboro, PA Emphasis on Managerial and Leadership Communication, Intercultural and International Communication, and Integrated Marketing Communication. Graduate Assistantship: academic research, undergrad liaison, and Edinboro TV station work. Bachelor of Arts in Linguistics Sep 1994 – Aug 2000 The College of Arts and Humanities of Rabat – Rabat, Morocco Emphasis on Arabic phonology and dialectology.

Final thesis: "A Phonological Study of Moroccan Arabic and Libyan Arabic". PROFESSIONAL EXPERIENCE

Marketing Consultant Oct 2014 – Present

UDR – Manassas, VA

Advertised the community and coordinated all marketing campaigns with several relocation partners such as,, and Analyzed prices and market trends. Conducted tours of the amenities and apartment models. Maintained required professional telephone and sales techniques. Managed the company's social media and other marketing tools. Shopped competitive communities and conducted market surveys. Drafted all lease documents and contracts. Communicated with prospects to collect rental fees and deposits, ID's, renter's insurance, financial and employment documentation. Maintained on-going relationships with residents under the direction of the property manager. Sales Manager Aug 2010 – Oct 2014

Ross Management Services – Alexandria, VA

Overlooked the leasing and marketing operations of the community. Supervised leasing consultants and community concierges, and provided advice and necessary training. Coached all office employees and analyzed secret shoppers' reports. Created schedules and processed time-off requests. Organized community events for current and future residents including holiday parties and open houses. Processed rental applications, and conducted credit and criminal background checks. Drafted all lease forms and contracts. Communicated with prospects to obtain all required documentation such as ID's, renter's insurance, financial and employment verification. Collected rental fees and deposits. Took clients on tours of the community and apartment models. Maintained and modeled required professional telephone and sales techniques. Handled the company's social media, advertising websites, and marketing tools. Shopped and analyzed competitive communities in the market. Managed office supplies and coordinated with vendors.

Customer Service Manager Apr 2005 – Apr 2013

Harris Teeter – Washington DC

Managed the front end, and the customer service department for five stores in the DC area including Alexandria VA, Arlington VA, Columbia MD, and Washington DC. Supervised up to 120 store employees including cashiers, baggers, cart retrievers, customer service clerks, accounting staff, and cleaning contractors. Processed employment applications. Performed drug tests and background checks. Interviewed, hired, trained new employees, and insured compliance with corporate on-boarding procedures. Planned, assigned, coached, directed work, created schedules, and appraised performance. Monitored customers’ traffic, and provided assistance to front end staff. Reviewed all financial and productivity reports. Analyzed labor and sales hours to meet the store director's forecasts, and corporate’s business goals.

Front Desk Agent Mar 2004 – Apr 2005

Marriot International – Washington DC

Performed guests’ check-ins and check-outs in a prompt, friendly, and professional manner. Handled guests' requests effectively and solved any problems. Answered the phone and addressed any reservation questions or concerns. Coordinated with concierges, managers, and restaurant staff to provide guests with exceptional service. Processed all guests’ payments and ensured check and credit card procedures are followed properly. Performed wake-up calls, and informed guests of any received mail, packages, faxes, or messages. Explained the hotel amenities, features, rates, and answered any questions about the nearby monuments or landmarks in Washington DC.

ESL Instructor Aug 2000 – Apr 2003

The Institute for Leadership and Communication Studies (ILCS) – Rabat, Morocco Taught English as a second language to senior students and government employees. ESL Instructor Jun 2001 – Apr 2003

The Superior Institute for Applied Technologies (ISTA) – Rabat, Morocco Taught English as a second language to senior students and government employees. ESL Instructor Jan 2001 – Apr 2003

The Institute of Kenza Laghzaoui (IKL) – Rabat, Morocco Taught English as a second language to senior students and government employees. COMMUNITY SERVICE

Employment Consultant Intern Jun 2017 – Sep 2017

NCWorks – Raleigh, NC

Communication and Media Volunteer Jun 2017 – Oct 2017 MAPAC – Raleigh, NC

Food Drive Volunteer Mar 2015 – May 2015

Capital area Food Bank – Washington DC


• Proficiency in foreign languages: Modern Standard Arabic, Moroccan Arabic, and French.

• Knowledge of Microsoft Office, Social Media, and automation tools such as Yardi, OneSite, Bluemoon, Taleo and Salesforce.

• Understanding of the principles of IMC campaigns, Communication Consulting, and SWOT analysis.

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