SHEILA R ROBERTSON

ac5ljp@r.postjobfree.com

216-***-****

WORK EXPERIENCE:

CVS Caremark ( Contract)

Pharmacy Technician 2

**** – 2 015

● Reviewed physician chart notes and letters of medical necessity.

● Recognized expedite indicators.

Envision Pharmaceutical Services

Customer Service Representative

2012 - 2013

● Ensured questions and concerns were resolved.

● Assisted and educated clients on various prescription guidelines.

● Technical Support

● Knowledgeable in HIPAA, Medicare and Medicaid guidelines. Catastrophe Management Solutions

Seasonal Customer Service Representative

2010 – 2012

● Answered 3 0+ calls a day.

● Provided support to insurance adjusters, and sales.

● Selected to train new hires in Hudson, OH., Indianapolis, IN. and Richardson, TX.

Amtrust Bank

Sr. Mortgage Banking Consultant

2005 – 2 008

● Selected to mentor team In order to increase metric scores

● Technical Support

● Consistently achieved and exceeded departmental metric scores.

● Consistently received a monthly performance bonus.