Customer Service Representative
Resume:
SHEILA R ROBERTSON
**********@*****.***
WORK EXPERIENCE:
CVS Caremark ( Contract)
Pharmacy Technician 2
**** – 2 015
● Reviewed physician chart notes and letters of medical necessity.
● Recognized expedite indicators.
Envision Pharmaceutical Services
Customer Service Representative
2012 - 2013
● Ensured questions and concerns were resolved.
● Assisted and educated clients on various prescription guidelines.
● Technical Support
● Knowledgeable in HIPAA, Medicare and Medicaid guidelines. Catastrophe Management Solutions
Seasonal Customer Service Representative
2010 – 2012
● Answered 3 0+ calls a day.
● Provided support to insurance adjusters, and sales.
● Selected to train new hires in Hudson, OH., Indianapolis, IN. and Richardson, TX.
Amtrust Bank
Sr. Mortgage Banking Consultant
2005 – 2 008
● Selected to mentor team In order to increase metric scores
● Technical Support
● Consistently achieved and exceeded departmental metric scores.
● Consistently received a monthly performance bonus.
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