Customer Service Data Entry

Shanquetta Hall

Atlanta, GA *****. **************@*****.***. 678-***-****

D

Etail- oriented customer service –order entry personal seeking to obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.

Professional Experience

ENVIRONMENTAL STONEWORKS- Mableton, GA

Customer Service /Order Entry, 2015-Current

Matched customer selection and customer purchase order to associated bid/pricing sheets to ensure accurate billing.

Communicated with customers, sales personals and estimating on discrepancies between bid and purchase orders.

Monitored and tracked customer orders to meet material lead times and ensure on-time delivery.

Accurately and correctly input customer orders into ERP/SAP software.

Reviewed job cost and margins to ensure accurate revenue.

Tracked, report, and form a solution to any continuous problem or error.

Maintained customer files regarding selections, billing back-up, changes in the supply chain.

Assisted sales personal and estimating with a new on boarding process for customers to eliminate RFM’s and order entry errors.

Helped reduced % product issued to 96- 99% by creating a excel doc that captures any under or overages for orders entered.

GARDA CASH LOGISTICS- Smyrna, GA

Order Processor/Packer, 2014-2015

Received and verified assigned work, liaison for the Sales Account Teams related to all customer orders.

Inspected deposits for suspicious activity, while reporting any issues to a supervisor.

Identified Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately report to supervisor.

Accurately entered and post cash and check deposits into CRM software.

Meet and exceeded all established deposit processing and order entry productivity standards

Verified cash settlements are accurate and transferred funds to appropriate vaults.

Maintained compliances with all company policies and procedures including bank, state, and federal regulations.

ATLANTA CHECK CASHIERS – Decatur, GA

Teller-Customer Service, 2012 -2014

Proficient in check cashing and processing customer’s bill payments.

Operated cash register, make change, and issue receipts to customers.

Became familiar with company check cashing and insurance policies in order to answer customer questions efficiently.

Sold merchandise and car insurance to meet required revenue.

BANK OF AMERICA LOCKBOX -ADECCO STAFFING SERVICE – Atlanta, GA

Data Entry, 2011 to 2012

Maintained data entry requirements by following data program techniques and procedures

Monitored and processed lockbox items, new account documents while handling account exceptions.

Responsible for sorting incoming mail received into appropriate accounts.

Prepares and processed customer medical bills and payments utilizing customer software.

Maintained AR accounts which included creating new customers, modifying current data, and creating new carriers.

Technical Skills

Microsoft Software Applications,Visual Software, RDS Software, CRM, ERP Software, 2 computer monitors, Scanner, Adobe, E-takeoff, Conference calls, Team viewer

Job-related Skills

Enthusiastic and dependable

Great with problem solving and record keeping

Ability to meet and exceed in a quota or production work environment

Decision making

Customer Service

Ability to adapt to change and work in a face paced environment

Multitasker

10 key

Mathematical

Education

ATLANTA METROPOLITIAN STATE COLLEGE – Atlanta, Georgia 2012-current

3 times Dean List Candidate

MAYNARD JACKSON HIGH SCHOOL– Atlanta, Georgia 2011

Top ten percentile graduate/Hope Scholar

National Honor’s Society/Beta Club

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