Manager Customer Service

Operations Manager

Qualifications Profile

Highly organized and results-driven professional with 32 years of experience in all facets of operations, production, and scheduling management within the automotive field. Equipped with proven track record of success in reducing costs, improving processes, and increasing productivity in alignment with set-forth objectives. Expert at implementing standards and procedures for the manufacture of high-quality products, as well as pioneering strategies aimed to drive profit growth as well as operational efficiency.

Areas of expertise

Quality Controls

Scheduling Aluminum Production

Facility and Change Management

System and Best Practices Improvement

Lean Methodology

Safety Compliance

Staff Supervision and Training

Customer Service and Relations

Professional Experience

Chrysler Kokomo, IN (1988–Present)

Operations Manager Jul 2006–Present

Effectively manage the facility as well as all the employees on the night shift, while monitoring and eliminating overtime throughout the plant

Perform incident commander responsibilities throughout the night which includes providing sound, challenging decisions when needed

Fulfill incident commander (IC) duties as required on the overnight shift

Provide training and coaching to supervisors on employee discipline and proper steps issuance, as well as other managers on contractual obligations

Demonstrate expertise in resolving union officials’ grievances and concerns throughout the night

Assign by priority the proper resources to any critical downtime within the facility

Conduct and schedule the annual evacuation drill, and take cover drills with follow-up on any issues

Designate tool or electrical engineers to prioritize jobs and to other local plants if needed.

Carry out follow-up with engineering department on any issues that need further input and direction from their staff

Communicate directly and work with plant security on issues affecting the plant, including weather and employee issues

Partner with Labor Relations (LR) on employee issues on the overnight shift.

Singlehandedly execute annual performance reviews on overnight management personnel

Career Highlights:

Successfully managed 3.5 million-ft2 facility with 950 hourly employees and 35 to 40 salaried employees

Significantly boosted output on several lines within multiple departments by more than 15% on throughput by monitoring and developing production activities and eliminating non-value added activities (NVAA)

Led the implementation of safety walks with management and hourly teams to identify and reduce safety issues

Decreased first aid index (FAI) on overnight shift to assist plant meet lowest injuries in plant history

Earlier Positions Held:

Production Area Manager

Scheduling Supervisor

Production Supervisor

education

Bachelor of Science in Business Administration, Indiana Wesleyan University Marion, IN

GPA: 3.80

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