Customer Service Representative

Summary:

Over ** years’ experience in customer service, administrative, banking and call center background with an emphasis on customer satisfaction and meeting and exceeding quotas.

Skills/Attributes:

Strong analytical skills-problem solver

Excellence in written and verbal communication

Microsoft Office Word, Excel, Access and PowerPoint

Excellent customer service

Accounts payable/accounts receivable and data entry

Professional Experience:

T.J. Maxx Shenandoah, TX 2015-Present

Sales Associate

Build sales recommending credit card applications, accessories, shoes and complimentary items.

Responsible for setting store displays throughout the store to drive sales.

Exceed company goals in acquiring credit card applications to enhance company profits.

Assist company in all departments to ensure customers receive excellent customer service.

Randstad USA The Woodlands, TX 2017/2018 (Contract)

Customer Service Representative

Assisted active and retired employees with insurance dependent verification process.

Provided assistance and advice to participants on the required documentation needed to keep dependents eligible under insurance plans while adhering to various clients’ guidelines.

Communicated time sensitive deadlines and assisted employees with appeals process.

Created internal escalations to assist participants with verifying their dependents.

ExecuTeam Staffing Houston, TX 2016/2017 (Contract)

Customer Service Representative/Administrative Assistant

Ensured customer’s questions related to violations, accounts and all matters related to the company were answered efficiently while providing excellent customer service.

Processed credit card payments, adjustments and waivers for customers.

Responsible for meeting call center adherence standards.

Managed company correspondence and communications.

Alpine Access Denver, CO 2010-2012

Customer Service Representative

Handled all incoming calls and data entry related to AARP memberships.

Processed enrollments, cancellations, renewals and sales.

Assisted the “over 50” community by answering all health care and AARP questions and consistently hit all metrics and led team.

Fugro-impROV, Inc. Houston, TX 2008-2010

Executive Assistant

Assisted the Vice President and other executive managers by providing clerical and administrative support.

Responsible for coordinating all travel both domestic and international.

Handled AP and AR invoicing for clients and vendors and assisted with quarterly reports.

Developed and maintained company’s record keeping structure concerning purchased orders, client contracts and other company documentation.

Independent Loan Signer Houston, TX 2005-2008

Loan Officer

Established business relationships with realtors, new homebuilders and homebuyers in the mortgage industry.

Responsible for obtaining the best loan products and pricing for my clients to ensure a positive experience.

Handled all different types of loans from new construction purchases to refinancing.

Countrywide Home Loans NJ, Houston, Portland 2001-2005

Funding Assistant-Promoted to Loan Specialist

Responsible for all aspects of post-closing functions within the branch.

Reviewed all loans for accuracy prior to shipping to corporate office.

Reviewed all documents prior to and after closing. Closed and processed loans for branch when needed.

Processed broker commission checks as well as assisted company to achieve goals in acquiring government loans.

AT&T Digital Cable Tulsa, OK/Portland, OR 1997-2001

Call Center Specialist

Handled all incoming calls regarding technical support, service and sales for A&T digital cable.

Consistently led center in quotas met.

Maintained high level of quality assurance, including follow up calls to ensure that dispatch technicians were able to complete the job in a timely fashion.

Education:

Holland Hall Preparatory School – Collegiate prep classes – Tulsa, OK

University of Kansas – General undergraduate studies

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