Susan Michelle Joseph

***** ******* ******

San Leandro, California 94579

510-***-****

OBJECTIVE: Seeking to obtain a position where I can utilize my education in a role that will combine my desire to assist patients and providers while building my clinical skills, and contribute to the overall level of service within the company.

WORK EXPERIENCE:

Hill Physician Medical Group –San Ramon, California - 9/6/2005- Present

Responsibilities :

• Assist and educate customers regarding Hill Physician Medical Group’s policies and procedures. Identify and resolve issues with health plan members and providers regarding eligibility, benefits, claims and authorizations. Enter data as necessary to update and/or create a Customer Service Request (CSR). Communicate problems and trends identified to direct supervisor and/or department management team.

• Adhere to the Customer Service Attendance Policy at all times.

• Achieve and maintain a Quality rating of 95% or higher to provide best service to members/providers.

• Resolve all pended service requests on work list within 10 business days.

• Respond in a timely, professional manner to all customer calls, achieving and maintaining Telephone Productivity standards and aux usage goals including:

handling hold time – 4 minutes per day.

mentoring new employees working as a team lead.

Handling various questing regarding insurance, benefits and authorizations issues.

• Abide by HIPAA regulations. Adhere to the company safety regulations.

• Achieve and maintain the department’s production goal.

• Participate in external marketing events as needed

• Strong communication and problem solving skills;

• Knowledge of ICD-9 and CPT codes preferred

• Data Entry experience

Joshua Christian Church – Oakland, California February 10, 2000 -Present

Responsibilities:

Property Manager

My duties as property manager are to effectively computer, classify and record numerical data and keep financial records complete while assisting with the rental and marketing and resident relations for the community handle all payments and maintain in a clean environment . Interact with attorneys if needed for any type of evictions if necessary.

REFERENCES:

Upon request

Contact this candidate