Customer Service Administrative Assistant
Resume:
Priscilla Najera
**** ******* **** ** ****, Texas 79924
915-***-**** ****************@*****.***
PRISCILLA NAJERA
RELATED SKILLS
Dedicated professional willing to learn and help in all areas of a team or office setting. Microsoft Word Certified. Previous employment has given me the knowledge and ability to think quickly and rationally while still maintaining a positive and helpful demeanor while working under pressure.
EMPLOYMENT
Century 21 Haggerty
September 2016-present A dministrative Assistant El Paso, TX Greet clients once they enter the office, assist clients with rental questions. Help with all office personnel for all clerical necessities.
● Given the responsibility as acting office manager within four months of starting position.
● Enter data for closings and listings of house sales in timely manner.
● Train new hires for front desk receptionist.
● Internal and external customer service
● Deposit payments and ensure accounts balance
El Paso Zoo
February 2014-September 2016 R etail Sales Supervisor El Paso, TX Greet customers once they enter the shop, give customers the sales and ask for round-ups once at check out, assist other associates in keeping busy and maintaining percentages per company policy
● Hired as supervisor and given the responsibility to aide manager with weekly paperwork.
● Keeping order with schedule and hours for the weekly budget per associate.
● Making sure the customers are tended to and have the full zoo experience of fun and educational
● Trained staff in all areas of the retail store and kiosks. El Paso Chihuahuas
October 2013-February 2014 R etail Sales Floor Supervisor El Paso, TX Answer phones, greet customers, keep the apparel and displays current and stocked, tend to the other staff and assist managers as needed.
● Given the title of Supervisor once displaying my ability to lead and show initiative.
● Responsible for ordering apparel and merchandise in order to meet demand.
● Overall customer service as well as managing tasks for associates. Milestones Rehab Services
September 2012-May 2013 O ffice Clerk El Paso, TX Answered phones, scheduled physical therapists appointments, kept track of visit counts for insurance purposes, file.
● Recognized for quick ability to blend with office staff and work flow by office owner and staff
● Learned the paperwork and home healthcare process for physical therapy administered by PTs and PTAs
● Knowing when to assign an occupational therapist versus a physical therapist based on owner and Physical Therapist’s assessment.
Advanced Pools
June 2011-February 2012 R eceptionist El Paso, TX Answered phones, greeted customers, retrieved mail, and assisted office personnel when needed.
● Supervisor recognized responsible nature and was given the extra responsibility of replenishing office supplies when needed
● Learned the start to finish process from planning to building an in and above ground pool with cement or vinyl
● Understanding the needs of customers seeking a pool system, and recommending a product that would work best for them Priscilla Najera
4713 Harvest Lane El Paso, Texas 79924
915-***-**** ****************@*****.***
IGate-Patni
December 2010- May 2011 D ata Entry Clerk El Paso, TX Entered data from scanned HCFA and UB40 forms to the main online database.
● Given responsibility of acting supervisor while main supervisor was on a week-long training.
● Learned to look for other work while our main job responsibility was queuing up.
● Due to the sensitive nature of the information that was being transferred, attention to detail was necessary to make sure the right information was being copied.
El Paso Community College-Financial Aid/ NW Tutoring Center September 2008- May 2010 O ffice Clerk & Administrative Assistant El Paso, TX Scanned documents needed to proceed with the financial aid procedure. Retrieved mail and sorted it accordingly to the office department. Greeted students and assigned them to tutors based on their needs.
● Trained in all the different areas of the financial aid office and given responsibility of web room
● Learned how to explain directions in different ways so that everyone can understand
● Knowing when to guide a student to the right form or tutor they needed to continue their education career. Metro ROI-Sierra Providence East Medical Center
May 2008 - June 2008 M edical Records Coordinator El Paso, TX Process for release of information, faxed medical information to clinics and facilities for continue care of patients.
● Self-motivated work with no immediate supervisor available in office.
● Competent understanding of HIPAA and what follow up paperwork is needed for patient care.
● Understand patient right regarding their medical documentation and what may be needed for continued care FASA -Forensic Associates of San Antonio
November2005-October2006 F ront Office Coordinator San Antonio, TX Verified insurance benefits, handled copayments for all providers in office, faxed and filed paperwork according to client name and provider, customer service on a face to face basis, and handled all scheduling for the providers with their patients and/or clients.
● Given the responsibility of acting office manager when manager was on vacation
● Being able to handle direct patient/client issues without becoming personal or upsetting the patient/client.
● Communicating with insurance providers regarding the coverage of patients VOLUNTEER WORK
Help with the El Paso Zoological society for special events on set up and customer service acted as area captain for many of the evening fundraisers. Became TABC licensed for my volunteer work with the El Paso Zoological Society. Volunteer Coordinator for local music fest production company. Nine years participating with El Paso Roller Derby, a non-profit organization, which contributes to the community. Coordinated events for fundraising, volunteer hours partnering with Big Brothers/Sisters, Relay for Life, Bliss BOSS (Better Opportunities for Single Soldiers) and help with charitable events throughout the year, i.e.: Toys for Tots, United Way, and food donations to local kitchens.
EDUCATION
Everest College
Arlington, Texas
Certification in Medical Billing and Coding
Jan 2005- July 2005
Eastwood High School
El Paso, Texas
High School Diploma
Aug 1996 – June 2001
Priscilla Najera
4713 Harvest Lane El Paso, Texas 79924
915-***-**** ****************@*****.***
REFERENCES
Olivia Siqueiros
Volunteer Coordinator for El Paso Zoological Society 915-***-****
Erica Salas-Zavala
Special Events Coordinator for El Paso Zoological Society 915-***-****
Daniel Vasquez
History Teacher for Terrace Hills
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