Engineering Customer Service
Resume:
Nelson Eng
*.*******@*****.***
Westland, MI 48185
Experienced Engineering Support Analyst with an IT and customer service background committed to maintaining the latest in technical skills and industry knowledge. Over a decade worth of experience dealing with corporate and business professional clients. Along with 4 years of experience working in the automotive field. Quick learner for software, and business services. Experienced in QA application testing, database administration, and other IT roles. Major strengths include excellent communication, time management, attention to detail, strong team player, strong leadership, and ability to prioritize. Able to work with multiple clients and programs with attention to delivery, quality, and priority.
Skills
Microsoft Office Suite (Outlook, PowerPoint, OneNote, Excel, Access, SharePoint, Word)
Network Access Administration
Network Maintenance
Windows OS
Windows Server
Remote Access Administration
WERS
AVBOM
FEDEBOM
GPDS
WACTS
Server Backups
System Upgrades
Workstation Data Backup and Retrieval
Teamcenter
SAP Administration
Cisco WebEx
SQL Database Administration
Skype For Business
Excellent Communication Skills
Excellent Problem-Solving Abilities
Excellent Time Management
CAD
Experience
08/2015 – Present
Engineering Support Analyst
Ford Motor Company / Dearborn, MI
Contracted through Ciber Inc 08/2015-06/2017
Contracted through HTC Global Services (Acquired Ciber Inc) 06/2017-Present
Assist with program management and application/design engineering teams for current production, Mid Cycle Action (MCA), and future prototype vehicles specializing in but not limited to body interior seating and restraints.
Coordinating BOM release between CAD, suppliers, core engineering, and final assembly (JIT) engineering.
Attending decision forums to explain and approve vehicle engineering changes.
Weekly reports to management and explanation of metrics according to program milestones.
Hosting BLITZ meetings with cross division teams by commodity for high priority items and sending meeting minutes including action items and due dates.
WERS tracking for signoffs, alerts, notices, and CR concerns.
Knowledge of Ford proprietary programs and data references; GPDS, PDL, SALT, Waterfall, WERS, WACTS, Teamcenter, AVBOM, and FEDEBOM.
Creation of data tracking and trainee documents for new employees.
Maintained delivery of end item and component deadlines according to scheduled milestones across multiple programs and timelines.
Troubleshooting and correcting a variety of issues regarding vehicle feature coding/mapping, weight, tooling, and financial targets.
Updating engineering change management forms (CMF) with CAD, drawings, supplier quotes, and other engineering documents or links.
Assisting design and release engineers with all deliverables.
Testing BOM programs and reporting issues.
Researching and tracking vehicle part history through Teamcenter, WERS, PAT Decks, and AVBOM
09/2014 – 07/2015
IT Specialist
Mobis North America / Detroit, MI
Coordination with PLC engineers for production line assembly and reports to Management.
Support for new vehicle assembly pilot build projects.
Communication with OEM client on build sequence.
Sequencing and staging of modules to bill of materials.
BOM checks and revision with Quality and Production Control teams.
SQL database entry management and maintenance.
SAP Administration and installation
Setup of user account access permissions and restrictions.
Managing department software applications and updates.
Triaging helpdesk tickets ensuring key business dates are met.
Procedure documentation for new part manufacture.
Install/repair touch screen assembly line panels.
Install/repair Motorola/Symbol scanners.
Install/repair Zebra commercial label printers.
Facilitated hardware repairs for office printers and workstations.
Facilitated total data migration and backups including outlook emails between workstations/servers.
08/2003 – 09/2013
Treasury Management Service Rep
Comerica Incorporated / Livonia, MI
Administration of corporate accounts.
Maintenance of client data.
Documenting new procedures.
Contacting clients to provide support for products or programs.
Special projects QA software quality assurance testing.
Education
September 2005
Associates of Applied Science: Computer Network Systems Information Technology ITT Tech / Canton, MI
References
Henry He
ZF
NPI Buyer/Manager
*********@*****.***
Odil Akhmedov
GE Digital
Software Engineer
*******.********@**.***
Nidhin Ramankutty
NSF International
Technical Reviewer Water Systems
**********@***.***
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