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Engineering Customer Service

Westland, Michigan, United States
May 24, 2018

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Nelson Eng


Westland, MI 48185

Experienced Engineering Support Analyst with an IT and customer service background committed to maintaining the latest in technical skills and industry knowledge. Over a decade worth of experience dealing with corporate and business professional clients. Along with 4 years of experience working in the automotive field. Quick learner for software, and business services. Experienced in QA application testing, database administration, and other IT roles. Major strengths include excellent communication, time management, attention to detail, strong team player, strong leadership, and ability to prioritize. Able to work with multiple clients and programs with attention to delivery, quality, and priority.


Microsoft Office Suite (Outlook, PowerPoint, OneNote, Excel, Access, SharePoint, Word)

Network Access Administration

Network Maintenance

Windows OS

Windows Server

Remote Access Administration






Server Backups

System Upgrades

Workstation Data Backup and Retrieval


SAP Administration

Cisco WebEx

SQL Database Administration

Skype For Business

Excellent Communication Skills

Excellent Problem-Solving Abilities

Excellent Time Management



08/2015 – Present

Engineering Support Analyst

Ford Motor Company / Dearborn, MI

Contracted through Ciber Inc 08/2015-06/2017

Contracted through HTC Global Services (Acquired Ciber Inc) 06/2017-Present

Assist with program management and application/design engineering teams for current production, Mid Cycle Action (MCA), and future prototype vehicles specializing in but not limited to body interior seating and restraints.

Coordinating BOM release between CAD, suppliers, core engineering, and final assembly (JIT) engineering.

Attending decision forums to explain and approve vehicle engineering changes.

Weekly reports to management and explanation of metrics according to program milestones.

Hosting BLITZ meetings with cross division teams by commodity for high priority items and sending meeting minutes including action items and due dates.

WERS tracking for signoffs, alerts, notices, and CR concerns.

Knowledge of Ford proprietary programs and data references; GPDS, PDL, SALT, Waterfall, WERS, WACTS, Teamcenter, AVBOM, and FEDEBOM.

Creation of data tracking and trainee documents for new employees.

Maintained delivery of end item and component deadlines according to scheduled milestones across multiple programs and timelines.

Troubleshooting and correcting a variety of issues regarding vehicle feature coding/mapping, weight, tooling, and financial targets.

Updating engineering change management forms (CMF) with CAD, drawings, supplier quotes, and other engineering documents or links.

Assisting design and release engineers with all deliverables.

Testing BOM programs and reporting issues.

Researching and tracking vehicle part history through Teamcenter, WERS, PAT Decks, and AVBOM

09/2014 – 07/2015

IT Specialist

Mobis North America / Detroit, MI

Coordination with PLC engineers for production line assembly and reports to Management.

Support for new vehicle assembly pilot build projects.

Communication with OEM client on build sequence.

Sequencing and staging of modules to bill of materials.

BOM checks and revision with Quality and Production Control teams.

SQL database entry management and maintenance.

SAP Administration and installation

Setup of user account access permissions and restrictions.

Managing department software applications and updates.

Triaging helpdesk tickets ensuring key business dates are met.

Procedure documentation for new part manufacture.

Install/repair touch screen assembly line panels.

Install/repair Motorola/Symbol scanners.

Install/repair Zebra commercial label printers.

Facilitated hardware repairs for office printers and workstations.

Facilitated total data migration and backups including outlook emails between workstations/servers.

08/2003 – 09/2013

Treasury Management Service Rep

Comerica Incorporated / Livonia, MI

Administration of corporate accounts.

Maintenance of client data.

Documenting new procedures.

Contacting clients to provide support for products or programs.

Special projects QA software quality assurance testing.


September 2005

Associates of Applied Science: Computer Network Systems Information Technology ITT Tech / Canton, MI


Henry He


NPI Buyer/Manager


Odil Akhmedov

GE Digital

Software Engineer


Nidhin Ramankutty

NSF International

Technical Reviewer Water Systems


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