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Medical Billing Administrative Assistant

Washington, District of Columbia, United States
May 24, 2018

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Sheila A. Smith

New Carrollton, MD ***** 301-***-****


I am a Medical Billing and Coding Specialist with charge entry and strong administrative experience. I am skilled in accounts payable/receivables. I enjoy helping others and am empathetic towards patients with billing concerns.

Employment history

Medical Billing Specialist

My Care Urgent Care, New Carrollton, MD 01/2017 - 11/2017

Reviewed and transcribed patient charts in order to assign ICD-10 diagnosis and CPT codes, insuring correct level of service using Physicians Billing System EMR/PM.

Verified insurance online or via phone.

Entered and posted payments from insurance companies and patients on a daily basis for urgent care as well as radiology payments for the doctor‘s private practice.

Reviewed rejections and denials, made corrections and collaborated with insurance companies to resubmit claims and write appeal letters when necessary.

Worked with the doctor and patients to negotiate payment adjustments/arrangements.

Ran receivable reports to determine past due accounts and mail or call accordingly.

Answered and resolved patient billing inquiries.

Medical Billing Specialist

ExpressCare Urgent Care Center, Bowie, MD 09/2015 – 02/2016

Reviewed patient charts in order to assign ICD diagnosis and CPT codes, insuring correct level of service using eClinicalWorks EMR/PM system.

Verified insurance online or via phone.

Reviewed daily billing summary and clinical labs before submitting.

Followed up with clearing house next day to resolve issues with denied or rejected claims

Answered and resolved patient billing inquiries and processed payments.

Accounts Payable/Receivable/Office Administration

Total Audio-Visual Systems, Inc., Silver Spring, MD 07/2006 – 02/2013

Performed a wide variety of duties to include general office administration.

Entered all invoices and communicated with vendors to advise on payment and make payment arrangements as necessary.

Monitored online bank accounts to ensure accuracy.

Made phone calls regarding payments due.

Developed and updated spreadsheets regarding payment schedules.

Supported and interacted with five separate branch offices, working with branch managers to resolve collection issues.

Reviewed the monthly utility bills and created corresponding excel spreadsheets to illustrate usage and cost.

Maintained detailed account of records on the fleet of company vehicles and handled adjudication issues.

Office Manager/Accounts Payable/Receivable Clerk

McConkey & Keane General Contracting, Beltsville, MD 08/2002 – 06/2006

Duties included all aspects of company management.

Responsible for all incoming and outgoing monies, including payroll, sub-contractors, customers, and vendors. This included interfacing with all, via telephone as well as in person.

Maintained company files, such as contracts, employees, vehicles, and insurance.

Cut administrative costs by negotiating prices and fees with customers, vendors, and advertising representatives.

Worked closely with the president of the company on a daily basis.


Office management Accounts payable/receivables Administrative assistant Typing 60 wpm Contract processing Microsoft Office Suite QuickBooks Sage AccPac accounting software Medical Terminology Human Anatomy Insurance verification Billing Coding Medical Transcription eClinicalWorks Athenanet Physicians Billing System


High School Graduate, Claysburg-Kimmel High School - Claysburg, PA

Fortis College, Landover, MD 7/28/2014 - 7/10/2015

Medical Billing and Coding Program Certificate of Completion -GPA 3.98

Certified by the National Healthcareer Association as a Certified Billing and Coding Specialist

Completed training in First Aid, CPR, and HIPAA


Patient Care Coordinator (107 hours completed)

Meade, Reyes, & Nayak, Lanham, MD 6/7/2015 - 7/2/2015

Assisted with scheduling involving coordination with other physicians, nurses, and technicians

Answered multi-line phone in a fast-paced, high volume general practitioner’s office.

Pulled and filed charts as needed.

Patient Care Coordinator (73 hours completed)

Advanced Vascular Resources, Greenbelt, MD 7/6/20015 - 7/16/2015

Provided guidance to patients when checking in.

Adding new patients to system and verifying insurance online as well as via telephone. Filing and pulling charts.

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