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Senior Program Manager

Freehold Township, New Jersey, United States
May 24, 2018

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Emil F. Stefanacci, PE, PMP 732-***-****

** ****** **** **.

Freehold, NJ 07728


Experienced Research and Development, Program Management and Operations professional with the proven ability to successfully develop market-leading products in the telecommunications industry. Proven program results in the selection and management of New Technologies, Vendors, and Partners. Exceptional analytic and decision-making skills that enable informed decision making while demonstrating a sense of urgency and follow through to meet organizational business imperatives. Expertise in:

New Technology Evaluation and Selection

Partner and Vendor Selection and Management

Outsourcing/Offshore Program Management

OEM/ODM Management

Managing Geographically Dispersed Teams

Lean and Six Sigma

Software/Hardware Product Development

Project Management/PMO

Product Life Cycle Management

Strong Collaboration Across Matrixed

Teams and Partners

Channel Marketing and Business Operations, Budgeting and Decision-making


Pypestream, New York, NY 2017 to Present

VP of Engineering

Director of Project Management

Responsible for the Global Product Engineering team delivering high quality software using agile methodologies. Definition, planning, management and deliver of solutions based on User's needs and expectations. Directing Engineering team in delivery of enterprise mobile messaging platform including engineering architecture, integration, DevOps, Security, Pragmatic AI, mobile and web apps using high-available, scalable, fault-tolerant, concurrent secure messaging platform. Results achieved include:

Seven months of 100% continuous production system uptime

Reduced CFDs backlog from over 30 to low single digits

Response time reduced from 60 days to under 15 days

Successfully released planned product enhancements to production

Deployed Agile software delivery including Story Pointing and Tee Shirt sizing and four software quality best practices

Organized development projects and assigned personnel. Developed realistic program resourcing profiles, seamlessly merging and balancing skills and budget. Delivered Agile process training and mentoring to project team members. Managing development of client and server software using Jira/Kanban/Scrum in Agile process. Instituted requirement and enhanced code reviews, use of static analysis and story pointing. Providing team leadership and mentoring to junior staff. Improved on existing practices, templates, reports, tools and metrics. Coordinating project requirements definitions according to the customer needs, plan and customer schedule project commitments, coordinate staff member assignments, and develop and manage to program budgets.

Travel Click, New York, NY 2016 to 2017

Program Management Consultant - Director

PMO consulting director responsible for defining and implementing new PMO and project structure including defining and rolling out a gate driven program management system. Completing planning, including staffing, schedule and budget of major technical expansion. Implementation underway. Developed integrated roadmap and staffing plan. Developed new hire onboarding checklist and ramp/training plan. Program managed PoC with new vendor developing Pricing Engine UI using Agile. Management and training of existing PM resources on program status reports. Delivering Agile process training and mentoring project team members developing software using Rally/Kanban in Agile process. Improved on existing practices, templates, reports, tools and metrics.

INTEL CORPORATION, Freehold, NJ 2013 to 2016

Channel Marketing Operations Manager, 2015 – 2016

Administered and innovated partner financial programs including Marketing Funds, Rebates and Contracts for National Solution Provider and National System Integrator accounts. Innovated and drove Incremental Revenue programs (RevMax) with top partners. Created Business Intelligence reports based on Sales Out data.

Created and implemented innovative RevMax programs delivering $40M of incremental revenue in 2015, with an ROI of 32 X. Secured budget and program approvals from matrixed teams, tracked and managed payouts to partners.

Drove the reinvention of the Vendor Incentive Rebate program to enhance customer incentives, which increased revenue by 13%, to over $1.8B total in 2015.

Initiated over 10 major process improvements to NSP program utilizing a higher level of discipline, analysis and process. Monthly reports improved to a weekly cadence and internal report requests that previously took weeks to produce reduced to days. These improvements increased partner effectiveness, allowed for faster decision making and increased unit sales out by 12% in 2015.

US Operations Manager, 2013 - 2014

Business operations responsible for administered headcount planning, expense and capital budgets, purchasing (Expense and Capital) and Travel Approvals for R&D group. Coordinated the consolidation and migration of department Lab space and equipment to reduce fixed cost. Partnered with Finance, HR and Staffing to coordinate organizational changes, as well as address and resolve employee issues. Experience with external hiring/relocation and Contingent Worker processes.

Designed and implemented a SharePoint Travel Request tool and approval process which reduced travel approval time from 14 to 2 days and lowered air fare costs for organization by allowing for earlier bookings.

AVAYA, Basking Ridge, NJ 2001-2013

Product Engineering Director, 2011-2013

Led department of 12 product engineers and managers accountable for introduction and lifecycle management for all Avaya products. Hardware Program Manager for Redesign Product Cost Reductions (PCR) for all products. Optimized new products for cost and quality by providing technology evaluation and selection. Provided positive constructive tension on partner design proposals. Negotiated with external partners on PCR redesign savings and effort estimates. Improved partnership and increased their responsibility for projects.

Directed Product Redesign Projects delivering savings of $5.8M in 2011 and $5.2M in 2012. Additionally, supported component selections and qualifications resulting in over $3M of Resource Savings.

Developed and deployed Coding Readiness Review (CRR) for software quality assessment of Outsourced Software Partners, Shipping Authorization Document (SAD) and Manufacturing Readiness Review (MRR) for use with all Contract Manufacturers (CM’s) to drive continuous quality improvement with the vendors on new or transferred products. Awarded CEO Quality Champion Award for MRR process.

Technical Development Manager, 2001-2011

Hardware Program Manager for Avaya high end Video Phone. Features included an 11.6” Capacitive Touch Screen, HD Video, wideband audio, new UI and Sip. Managed development program of over $20M, with successful product launch in September 2011.

Outsourcing Program Manager for Telephony Division – Planned, Evaluated, Selected, Implemented and Managed Software Offshore Outsourcing program of over 105 associates, including Partner Selection, Training, SoW and SLA development. Winner of Forbes 2007 Applied Innovation Award for Outsourcing Process - 2nd Place.

Master of Engineering

Bachelor of Engineering

Stevens Institute of Technology, Hoboken, New Jersey

State of New Jersey License as a Professional Engineer

Project Management Professional Certification from PMI

Agile/Scrum Master


Display-Based User Interface for a Communications Device – 6377821 B2

Portable Telephone Handset – D403677

Private Branch Exchange That Manages Interactions Between Associated

Telecommunications Terminals - 505023-A-01-US

Private Branch Exchange with Remote Access to Features - 505021-A-01-US

Private Branch Exchange with Call-Setup Features for Off-Premises

Telecommunications Terminals - 505022-A-01-US

Call Extension in Telecommunications Systems – 8,258,920 - 505029-A-01-US

Telecom Terminal Mute Detection – 7848511 B2

Controlling Audio Characteristics of Networked Voice Communications Devices -7873069

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