Human Resource Customer Service

Selden Edwards

** ********* ***** **********, ** 25705

Phone: 304-***-**** Email: ******.*******@*****.***

EDUCATION

Master of Business Administration May 2015

Marshall University Huntington, WV

Master of Science in Human Resources Management May 2014

Marshall University Huntington, WV

Bachelor of Science in Business Administration December 2010

Minor: Marketing & Entrepreneurship Huntington, WV

Marshall University

Executive Summary

Experienced HR professional with a demonstrated history of driving key operations and team development activity within a highly driven and fast paced culture. Along with a strong educational background, I have a hands-on, leadership approach, which has enabled me to meet and exceed organizational goals through establishing targets and implementing plans to quickly achieve them.

Skills/Highlights

6+ years of working knowledge experience in multiple human resource disciplines.

5+ years of supervisory experience managing, leading and developing projects and employees.

8+ years of experience using Microsoft Office programs as a tool to create, track and manage various budgets and reports.

4+ years of Lean Six Sigma/ ‘Continuous Improvement’/TPM training.

PROFESSIONAL EXPERIENCE

Production Supervisor 08/2015-Present

Toyota Motor Manufacturing West Virginia (TMMWV) Buffalo, WV

Manage day-to-day production operations, evaluating department expenses and operating budgets. Lead and support a cross functional team composed of 25 team members from Quality, Maintenance, Engineering, Safety and Production to ensure organizational goals and objectives are met. Incorporate root cause analysis and continuous improvement thinking within everyday job functions to positively impact organizational performance. Oversee performance management, career development, talent reviews, driving strategic and tactical HR initiatives. Developed and established key business relationships through challenging the ordinary and seeking creative and innovative ways to drive business objectives. Create and coordinate daily reports by analyzing data and conducting research, providing solutions and recommendations based upon critical data. Manage $1.5 million budget.

Established cost reduction activity and management strategies, contributing to department structure changes which have resulted in: consolidated roles, clarified expectations and eliminated productivity redundancies.

Improved productivity by 4%, over the past 2 yrs., by incorporating standardized work and TPM practices within daily activity.

Developed team member training programs regarding human resource policies, people development and HR solutions by implementing a condensed orientation program.

Identified and improved 10 production failures/warranty investigations. Applying root cause analysis and continuous improvement (go and see activity) helping to identify and eliminate gaps within production.

Developed a management control board system to monitor productivity, safety and quality gaps within the line.

Successfully led the launch of the new GR Kai engine within the GR Machining department. Producing an Operational Availability (OA) of 90% in the first month of launch (this became the bench mark OA for Toyota North America).

Coordinated and implemented an improved transportation system to ensure weekly schedules for parts, tools and supplies were received in a timely manner.

Led a training and development team which improved scrap reduction within the department, reducing scrap/waste, saving the department more than $200,00 per year.

Human Resources Specialist 05/2014-08/2015

Toyota Motor Manufacturing West Virginia (TMMWV) Buffalo, WV

Provided support to senior management and team members by assisting HR leaders with identifying, prioritizing and building organizational structures and processes. Supported HR leaders through developing and organizing new hire orientation, special projects and department meetings. Identified gaps within existing HR policies and business strategies using root cause analysis and problem-solving activities. Developed and implemented new HR programs and morale surveys as learning tools between senior leaders and employees. Creating a strategic and tactical platform, resulting in achieving and exceeding business objectives.

Established 3 separate platforms for TM’s to directly communicate with senior management, providing an opportunity for direct communication. Resulting in a 5% increase in company morale over the last 2 years.

Created quarterly reports for senior management to report out on, to more than 1,500 team members.

Point of contact for more than 1,500 team members regarding HR policy, employee relations and organizational development.

Identified gaps in existing human resource policies and business strategies through root cause analysis and problem-solving activities.

Organized and developed new hire orientation, special projects and training for more than 200 team members.

Graduate Assistant - Mentor 08/2013-05/2014

Marshall University- College Program for Students with Autism Spectrum Disorder Huntington, WV

The College Program for Students with Autism Spectrum Disorder is a program which strives to assist students in social, communication, academic, leisure and personal living skills through person-centered training. As a mentor, I worked with students daily, helping to better equip them with the necessary skills to effectively and efficiently organize and manage academic and social skills within their everyday lives.

Scheduled, organized and coordinated weekly meetings with approximately 20 faculty members to monitor student progress.

Provided academic and social mentoring to more than 30 students through developing student relationships and implementing social and academic goals.

Created and supervised academic course schedules to aid in the success of students throughout the semester.

Server 05/2009-04/2014

Fat Patty’s Restaurant Huntington, WV

Courteous server with 5 years of customer service experience in a bar and restaurant setting. Worked collaboratively to maximize satisfaction and exceed restaurant standards. Provided customers with punctual and friendly service, building rapport quickly to offer a great dining experience.

Requested by management to coordinate and implement staff training for more than 20 coworkers.

Provided superior client relations by ensuring customer experience met and exceeded expectations.

Managed and set up inventory and sales, by providing appropriate product information.

Store Manager 01/2009-08/2013

Quality Care Flooring/Progressive Properties Huntington, WV

Small, family owned business, that provides customers, looking to renovate and remodel their home, a unique ‘hands on’ experience. Served as point of contact and responsible for working with both customers and manufacturers to ensure a great product and happy customer. Organized and coordinated daily logistics schedules, to ensure accurate arrival and installation of products. Managed client quotes and proposals, providing customers with various choices specifically for their needs. Worked directly with prospective clients, assisting them in the renovation process. Finalized open and closed contracts with clients and provided follow-up for any questions or concerns.

Managed 10-15 employee inquiries, concerns and provided quick solutions, through strong knowledge of products.

Managed and trained team members to ensure all processes and practices provided optimal effectiveness within sales and marketing of the store.

Processed yearly profit/loss statements within the store, by preparing and analyzing income statements/annual reports.

Contact this candidate