Customer Service Representative
Resume:
Shelby Lynn Kennedy
Juneau, Alaska *****
Phone: 907-***-****
Email: ac5l9g@r.postjobfree.com
Objective
To obtain a full time job, associated with a growing company where I can gain further experience while enhancing the company's productivity and reputation Qualifications
Energetic, Honest, Reliable, Hard Working, Self Sufficient, Positive, and Productive Education
Thunder Mountain High School, Juneau, Alaska August 2011 - May 2015 Major: H igh School Diploma
Experience
Accounts Receivable / Dispatcher September 2015 - May 2016 Returned: February 2017- Present
Cameron Plumbing & Heating Inc., Juneau, Alaska
● U tilizes computerized accounting software programs (Sage, Excel, Word, Outlook) to perform duties and responsibilities.
● Answer & direct incoming calls to assist them with scheduling or retail if needed.
● Monitors main email for company and directs them as needed.
● Schedule & maintain customer calls as they come in using MS Outlook calendar.
● Prepares and deposits daily bank deposit.
● Invoice out all incoming work orders from service calls.
● Prepare Purchase Orders for service calls as well as keeping the store stocked.
● Put together quotes/estimates for customers as requested.
● Receives all incoming mail and distributes if needed.
● Operates office equipment including personal computer, copiers, fax machines and calculator.
● Protects organization's value by keeping information confidential.
● Post charges against guests' or patients' accounts.
● M aintains records by entering invoices, debits, and credits.
● Resolves collections by examining customer payment plans, payment history, and coordinating contact with collections department.
Hostess July 2014 - May 2016
Returned: October 2016 - October 2017
MiCasa Restaurant, Juneau, Alaska
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Resolve customer complaints.
● Accept reservations or requests for take-out orders.
● Issue receipts, refunds, credits, or change due to customers.
● Answer customers' questions, and provide information on procedures or policies.
● Compute and record totals of transactions.
● Count money in cash drawer at the beginning of shifts to ensure that total amount is correct and that there is adequate change.
Receptionist / Commercial Customer Service Representative M ay 2016 - December 2016 Davies-Barry Insurance, Juneau, Alaska
● Verified insurance policies in the system (AMS360) to ensure correct coverage prices, deductibles, etc.
● Answered incoming calls with great customer service skills with customers as well as providers.
● Thorough in all paperwork and data entry.
● Answer, screen, & forward all incoming calls
● Scanned all incoming mail into system to then process.
● Collected and updated customer information to ensure coverage was correct.
● Assisted customers for making and receiving payments.
● Entered customer service notes into customer files after any contact for future reference. Extracurricular Activities
Rotary Youth Leadership Academy January 2013 - January 2013 Camp was held in Soldotna, Ak, through Rotary Club about making a difference and standing out as a leader for positive impact.
Interact Club August 2012 - December 2012
Sponsored through Rotary Club, organized recycling around Thunder Mountain High School, community projects as volunteers.
Traditional Ecological Knowledge November 2012 - May 2013 7th hour college course sponsored by Goldbelt Heritage Foundation investigating traditional Alaskan Native knowledge, received Certificate of Recognition A.V.I.D. student August 2013 - May 2015
Enrolled in A.V.I.D. (Advancement Via Individual Determination), elective class to help students plan and make goals for college.
Yearbook staff August 2013 - May 2014
Thunder Mountain High School Yearbook staff, helped create and design the yearbook, ensured accuracy and meet strict deadlines.
References
Carolyn Cameron
Owner
Cameron Plumbing & Heating
1850 Crest Street
Juneau, Alaska 99801
Rod Morrison
Food & Beverage Manager
MiCasa Restaurant
9100 Glacier Highway
Juneau, Alaska 99801
Dayna Hert
Human Resources
Davies-Barry Insurance
4205 Cambria Dr. West, Suite 201
Ketchikan, Alaska 99901
ac5l9g@r.postjobfree.com
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