Steven D. Woltmann

**** ***** ****** ***., *********, FL 34744-3023 / (H) 407-***-****

Email: ac5l99@r.postjobfree.com

PROFESSIONAL SUMMARY

Have over 20 years’ experience in customer service, effectively providing outstanding memories for families during their holidays. Expertise: detailed oriented, engaging team player, reliable, problem solving, excellent planning, organizing, social perceptiveness and active listening skills. I am highly fluent in the English language.

WORK EXPERIENCE/BACKGROUND

Universal Studios, Orlando Florida // 10/24/16 - 05/04/18

food service cashier, greet guests, take food order, answer questions, process guest and take payment.

Rainforest Café, Walt Disney World – Animal Kingdom, Lake Buena Vista, FL // 12/2015 – 05/1217

Host/Seater – Team environment where I greet our guest (s) and take them to their dining table.

Wyndham Grand on Bonnet Creek, Kissimmee, FL // 9/2014 – 11/2015

Pool Attendant/Server – Assisted with all our guest’s requests. Set up and break down of cabanas, promptly served orders for food and drinks, sold sundries, pool toys and ice cream novelties.

Rainforest Café, Walt Disney World – Animal Kingdom, Lake Buena Vista, FL // 6/2014 – 9/2014

Busser – In an effective timely manner, I bussed, cleaned and reset the tables for our next guests.

Walt Disney World, Buena Vista, FL // 5/2006 – 5/2014

Cabana Host/Server – Greeted our guests at their reserved cabana. Took both their food and drink orders – after discussing whether they had any food allergies or special diet requirements. Once orders were placed in our kitchen, orders were delivered promptly. Guests were continually monitored throughout their stay for any additional requests, continuously monitored for and removed unnecessary dishes. Checks were totaled and presented to our guest for payment of services rendered.

COMPUTER PROFICIENCY

Microsoft Office, Web Design

EDUCTION

2004 – 2006 T.E.C.O. – Kissimmee, FL

Associate of Arts Graphic and Web Design