Customer Service Pharmacy

BELLA SHVARTZMAN

*** ****** ****, *********, ** *9096

610-***-**** *******@*****.***

STAFF PHARMACIST (Placeholder for targeted position)

Proactive and customer focused pharmacy professional with extensive experience in retail and independent pharmacy management. Strong commitment to customer education; effective planner, organizer, team player who can manage multiple priorities and projects and consistently improve sales through patient/physician referrals. Recognized for high level of competency in interpreting, filling and dispensing prescriptions; direct customer counseling and education on drug therapies, monitoring patient profiles for interactions. Proficient in PDX, Enterprise and Windows based systems. Customer Education/Service

Medication Interactions/ HIPAA Compliance

Drug Therapies/Interaction/Adverse Effects

New Business Development/ Marketing

Training/Supervising Pharmacy Technicians

Inventory Control

CAREER HIGHLIGHTS

Albert Einstein Hospital . Philadelphia PA. 2014 - present

Per-Diem Pharmacist, Outpatient/Employee Pharmacy

• Reviews all medication orders assuring that drug dose, frequency, and route of administration are appropriate.

• Reviews post medical history, allergies and drug interactions prior to dispensing medications. • Monitors the work of pharmacy students and technicians to ensure accuracy and safety in the medication use process.

Superfresh Pharmacies, Philadelphia, PA

Staff Pharmacist, 2001-2010

Maintained strong contact with insurance carriers and health care professionals for efficient customer service.

Trained newly hired pharmacists in procedure and required regulations.

Provided customers with advice/general information about prescriptions/over the counter medications.

Key Accomplishment:

Assigned to various sites including newly opened pharmacy in Roxborough; oversaw all start up procedures including training of pharmacy technicians, customer data entry, and implementation of new clientele promotion/physician office outreach.

Shop Rite Pharmacies, Philadelphia, PA

Staff Pharmacist, 1999-2001

Monitored patient profiles for interactions/medication compliance; filled and dispensed prescriptions.

Advised patients on prescription/OTC medications; monitored drug therapy for incompatibilities/allergies.

Welsh Pharmacy, Philadelphia, PA

Staff Pharmacist, 1998 -1999

Served the Russian community at independent pharmacy in Northeast Philadelphia, communicated with physicians, insurance carriers and other health care professionals about all drug related issues.

Advised customers on drug related issues. Liaison with insurance carriers concerning patient eligibility.

Supervised and trained technicians.

Key Accomplishment:

Recognized for compassion and level of listening skills in resolving customer concerns.

Rite Aid Pharmacies, Philadelphia, PA

Staff Pharmacist, 1995-1998

Insured accuracy while communicating with insurance carriers and health care professionals concerning eligibility and drug related issues.

Trained and monitored pharmacy technicians in maintained procedures, product knowledge and regulations.

EDUCATION

Temple University, Philadelphia, PA

Bachelor of Science in Pharmacy, 1995

Bachelor of Biomedical Engineering Technology, 1990

CERTIFICATIONS

Successfully completed numerous in house workshops and seminars including: HIPAA Security; Preventing Fraud,

Waste and Abuse; Mandatory DEA Combat Methamphetamine; Sexual Harassment Training.

AFFILIATIONS

Pennsylvania Pharmaceutical Association

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