Customer Service Representative

LaDasha Shelhamer

**** ***** ****** • Chattanooga, TN 37415 • 931-***-**** • ************@*****.***

SUMMARY

Self-motivated with strong integrity and work ethic. Dedicated to learn, adapt quickly, and to execute everyday tasks effectively to offer the best customer service. Seeking a career as a Customer Service Representative.

SKILLS

• Microsoft Office

• Time management

• Communication

• Problem solving

• Interpersonal

• Organization

• Leadership

• Creative

EXPERIENCE

Picker, Amazon Fulfillment Center; Chattanooga, TN

(2015-2016)

Responsible for filling orders by selecting, inspecting and transporting products in a timely manner to ensure customer satisfaction.

Stow Coach/Lead Coach, Integrity Staffing Solutions; Chattanooga, TN

(2014-2015)

Helped associates implement efficient and effective methods to improve work quality and productivity. Used strong interpersonal skills while training other coaches on assisting associates effectively in their assigned working processes.

Titles/Administrative Assistant, Ford of Murfreesboro; Murfreesboro, TN

(2011-2012)

Responsible for dealer trade and transfer of vehicles, and generated daily schedule print-ups to ensure all bills were paid and all payments were received in a timely manner. Initiated communication with clients concerning outstanding balances.

Cashier Trainer/Retail, Cracker Barrel Old Country Store; Columbia, TN

(2009-2011)

Trained cashiers in all procedures and duties, including properly interacting with guests. Well-versed in company policies and goals to lead and train fellow associates more effectively.

Customer Service Representative, Rocky Brands Wholesale, LLC; Franklin, TN

(2007-2009)

Addressed and resolved customer product complaints in a professional and empathetic manner. Managed customer calls in a complex, fast-pace call center environment.

Medical Assistant/Receptionist, Worker's Health Walk-In Clinic; Columbia, TN

(2006-2007)

Obtained and recorded personal client information to create patient profile and fro insurance purposes. Supported diagnostic and technical treatment procedures by setting up operating special medical equipment. Conducted patient work up (hand written) which entailed checking and recording patties vitals, vision and hearing screenings, and specimen analysis.

Contact this candidate