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Manager Customer Service

Location:
Ciudad Juarez, Chih., Mexico
Salary:
68000
Posted:
May 25, 2018

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Resume:

RICARDO ENRIQUE LOPEZ MARTINEZ

LANGUAGES : SPANISH 100 % ENGLISH 75%

PHONE CELL 915-***-****

Home 656-***-****

EDUCATION : 1975 – 1981

UNIVERSITY OF CIUDAD JUÁREZ, CHIH., MEXICO

INDUSTRIAL ENGINEER DEGREE

PROFESSIONAL EXPERIENCE

ADIENT CORP. ( JOHNSON CONTROL) 2017-2018

Engineering resident to Johnson control Georgetown ky. I was working in Georgetown Ky for Johnson controls, and I was the connection to the plant of the toyota that is located in Georgetown ky and with ciudad Juarez Chihuahua, Mexico and I check the quality that is sent to the main plant of Toyota. I have more than 30 years of experience in sewing and cover seats.

LEAR Corp:2015-2016

Production supervisor

Cover seat production (Mercedes Benz and BMW) Responsible of 52 operators and daily checked the production and quality.

MFI 2014 – 2015

Production Manager:

In charge of 67 operators and a supervisor, made cover sheets for Serta Company.

Following instructions and requirements of the costumer to satisfy their necessities

As manager I tracked daily goals to accomplish them and give results to my supervisor.

Novamex 2013-2014

I worked in Novamex as a Project Manager, where my responsibilities were supervise and continue the new projects in the area of USA. I would also go personally to the markets of the cities I was in charge (L.A., Atlanta)

.

2009 – 2013

Business restaurant owner Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Monitor food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties. Establish standards for personnel performance and customer service

2004 - 2009

Engineering resident to Johnson control Alabama. I am working in Cottondale, Alabama for Johnson controls, and I am a manager customer service and I am the connection to the plant of the mercedes benz that is located in Alabama and with ciudad Juarez Chihuahua, Mexico and I check the quality that is send to the principal plant that is Mercedes Benz.

1998- 2004 VISTA DE PUEBLA

Plant manager

Sewing and production of man and women apparel for warner’s brand and swimming suits for authentic fitness corp. I produced the different styles for Catalina, speedo and Anne Cole collection; I had 450 direct people, 2 superintendents, 12 supervisors and 14 assistants under my supervision.

In vista de Puebla maquiladora I started to work in may/98 and my objectives were to increase the production 100 % daily in each area and from 45% to 86.9% in 7 months. The most important experience was to work with each person and develop them professionally.

1992-1998 VANITY FAIR

Production manager

Sewing and production of underwear apparel for Victoria’s secret brand in Saltillo, Coahuila. My objectives were to increase the production up to 75 % daily in each area; and from 32% to 70.2% in 7 months.

1983 – 1992 FAVESA

PRODUCTION SUPERVISOR

COVER SEAT PRODUCTION IN THE FAVESA MAQUILADORA I STARTED A PROGRAM NAMED "COMPA" THAT REFERS TO ALL PLANT PERSONNEL WAS INCLUDED AND THE OBJECTIVE WAS TO SOLVE THE PROBLEMS DIRECTLY AND IMMEDIATELY IN THE PRODUCTION LINE.

COURSES:

Just in time (el Paso Texas )

Inventory course (McAllen Texas.)

Quality I,II,III (Saltillo, Mex.)

Communication I,II,III (cd. Juarez, Chih.)

General sewing data (GSD) Puebla, Mex.

Production lines (cd. Juarez, Chih.)

Efficiency and quality control (costa rica)

Q.C.Standard (Saltillo)

Leader ship courses (cd.juarez,chih.)

Team work (Saltillo, coahuila)

Motivation workshops (cd. Juarez, Chih.)

Personnel incentive (cd. Juarez, Chih.)

Availability to work in U.S.A./Mexico

Us residence ( S.S)

Experience working as leader / manager in team focused us. Operations

ING. RICARDO E. LOPEZ MARTINEZ



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