Customer Service Manager

GREGG T. HAGENMAIER

***** ******* ***** *. **********, IL 60585 630-***-**** cell ******.**@*****.***

SUMMARY

Highly motivated and dependable Transportation/Logistics Professional with 22 years of solid progressive experience in warehousing and distribution. Organized and energetic individual with a strong sense of urgency, enjoys working in fast-paced environments, and thrives on challenges. Excellent communication skills. Proficient in different forms of WMS (Distribution Manager, MRP, JDE,Trancollector and SAP), UPS Roadnet, AS/400 as well as MS Word and Excel and ADP ez-labor manager payroll system.

EXPERIENCE

CTDI, Joliet, IL 2017 - 2018 Sr. Production Supervisor

Managed up to 50 hourly associates, 1 Supervisor and 3 Group Leaders in a 2 shift a 550k sq. ft. order fulfillment/production warehouse that deals exclusively with Comcast. Responsibilities included but not limited to: safety, employee training and development, employee recruiting and terminations, housekeeping, customer service (internal and external) and department inventory control.

Involved in entire set up of SIK Kitting department ranging from the production lines to raw material storage area.

Manage daily departmental Profit and Loss.

Created spreadsheets and reporting tools for increased data accuracy

Manage labor planning based on production needs.

Increased gross revenue from 75k to over 230k after one month of taking over the Value-Added Services department.

NETWORK GLOBAL LOGISTICS, New Lenox, IL 2016 - 2017

Operations Manager

Managed 87 hourly associates, 1 Assistant Operations Manager, 2 Supervisors and 4 Group Leaders in a 2 shift a 150k sq. ft. order fullfillment warehouse. Responsibilities included but not limited to: safety, employee training and development, employee hirings and terminations, housekeeping, customer service, inventory control and equipment (forklifts) maintenance.

Developed auditing procedure for picked orders that boosted order accuracy from 90% to 99%

Helped increase bin accuracy from 60% to 90% in my first 3 months

Created spreadsheets and reporting tools for increased data accuracy

Reduced overtime to an average of 5%

Increased on-time shipping from 95% to 99%

HB FULLER CONSTRUCTION PRODUCTS, Palatine, IL 2015 - 2016

Warehouse Manager (Contract Consultant for MainSail)

Managed 30 hourly associates, 2 group leaders, and 3 logistics office personnel in a 2 shift a 125k sq. ft. dry powder production warehouse. Responsibilities included but not limited to: safety, employee training and development, employee hirings and terminations, housekeeping, customer service, inbound/outbound scheduling, inventory control and equipment (forklifts) maintenance.

Developed auditing procedure for picked orders that resulted in a 25% reduction in picking errors

Maintained a 98% or better order accuracy for Menards for 16 straight weeks

Created structure and organization for a more cleaner and productive workplace

Created training manuals that reduced training time by 25%

Redesigned portions of the warehouse that resulted in an additional 300-400 pallet spaces

Helped develop a packaging concept for Menards that had the potential to save close to 100K in damages per year

Reduced shifts from 2 to 1 while still maintaining a level of productivity and housekeeping

MBL (USA) CORP., Ottawa, IL 2013 - 2015

Warehouse Manager

Managed 15 hourly associates, 3 group leaders, and 3 logistics office personnel in a 2 shift a 60k sq. ft. automotive and industrial belt warehouse. Responsibilities included but not limited to: safety, employee training and development, employee hirings and terminations, cost savings, customer service, inbound/supply scheduling, inventory control and equipment (forklifts) maintenance. MBL is an ISO 9001 and 14001 facility.

Recorded costs savings of 78k and 53k the first 2 years versus a 50k per year goal

Redesigned pick bins with outside vendor that resulted in a more efficient and safer work environment.

Redesigned the Toyota belt sleeve that resulted in the reduction of 1 sleeve(2 to 1) and a .025 per piece cost savings.

Redesigned belt packing area that resulted in a 33% increase in productivity and zero packing and shipping errors.

Worked with I.T. in developing a program for bar code scanning

Involved in purchasing an Automatic Sleeve labeling machine that had an ROI of 15 months.

Recorded 300+ days without a lost time accident in my first 12 months

Recorded a 99% for on time deliveries, fill rate and order accuracy in my first 12 months.

Created Packaging for OEM customers

DEALER TIRE, Franklin Park, IL 2011 - 2013

Warehouse Manager

Managed 14 hourly associates in a 105K sq. ft. tire warehouse. Responsibilities included but not limited to: safety, employee training and development, recruiting/ termination, budgeting, customer service, inbound/supply scheduling, inventory control and equipment (forklifts/delivery vehicles) maintenance.

GREGG T. HAGENMAIER, Page 2

25726 Skyline Court S. Plainfield, IL 60585 630-***-**** cell ******.**@*****.***

Maintained a 99.5% inventory accuracy rate for 2012.

Cut overtime hours by 35% from the previous year (2011 vs 2012).

Recorded zero lost time accidents in 16 months.

Created a structured housekeeping schedule that resulted in a cleaner and more efficient workplace.

KANE WAREHOUSING, Romeoville, IL 2009 - 2011

Warehouse Supervisor

Manage shift operations. Responsible for 15 to 40 hourly associates, 2 logistics office associates and 2 yard spotters. Responsibilities include maintaining a safe work environment, productivity, employee training and development and inventory control.

Maintain a high level of productivity on the weekend shift by averaging 40 trucks per day on the D team and 55 to 65 trucks per day on the C team.

Recorded zero lost time accidents to floor associates for over one year.

HUBBELL ELECTRICAL PRODUCTS, South Holland, IL 2006 - 2008

Warehouse Supervisor

Manage the day to day operations of the first shift. Responsibilities include employee training and development on best work practices and procedures, provide feedback to hourly personnel on strengths and weaknesses, employee hiring/firing, employee relations, traffic management and customer service. Managed 24 hourly personnel.

Led 2 Kaizen events for the receiving process that resulted in a 51% reduction in space and a 25% reduction in personnel while still maintaining high productivity. These Kaizens events also produced an 85% time reduction in printing and processing of travelers and more efficient trailer scheduling due to the reduction in space.

Led 1 Kaizen event for the shipping process that led to proper labeling and marking of bin locations, eliminating invalid dock locations and pick sheet redesign, which led to a 65% reduction in picking errors after the first month (from 219 errors to 144).

Enhanced the Lowes labeling process that enabled us to process and ship 4 or more orders in one day from processing one order in a 24 hour period.

Involved in a revamp of the replenishment procedure reducing replenishment hours per week from 40 to 11 hours.

Redesigned the housekeeping creating efficiencies in cleaning and a cleaner workplace.

LITTLE LADY FOODS, Elk Grove Village, IL 2005 – 2006

Warehouse Manager

Managed the day-to-day operations of 2 warehouses for 2 production facilities.

Initiated policies and procedures that created structure and organization.

Initiated polices and procedures for a safer and cleaner workplace.

Reduced hours worked per week from 220 to 195 for 21 employees.

Reduced forklift down time by 10% by purchasing new batteries and battery changers.

KRAFT/NABISCO BISCUIT DIVISION, Chicago, IL 1997 – 2005

Area Supervisor (2002 – 2005)

Managed entire warehouse shift operation. Responsible for 15-20 hourly employees and 2-3 supervisors. Handled daily union issues.

Developed a procedure that shortened physical inventories by 30 minutes.

Started a Damage Awareness Team at the Chicago D/C that reduced in-house and outside damages by 3%.

Redesigned the Distribution Center Annex which resulted in 20% more storage space.

Member of a team that reorganized the north storage area after LOVM case pick was eliminated which increased storage capacity by 400 pallets.

Regularly held shift meetings to keep hourly and salaried employees abreast of new developments and expectations.

Active fill-in for the D/C Manager at warehouse facility.

Distribution Supervisor (1997 – 2002)

EDUCATION

Bachelor of Science, Industrial Management, University of Akron, Akron, OH - 1990

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