Angela L Bahling

**** ******** ** *** *

Bismarck, ND 58501

651-***-****

ac5l7x@r.postjobfree.com

Objective

Customer service professional with 30+ years of customer focused service seeking to apply experience and technical training towards a clerical or administrative position. Key qualifications include:

30+ years of dedicated customer service involving diverse populations with communication barriers

Developed and implemented an innovative forms process a process in which forms were able to be tracked so that less forms were being lost and were filled out and returned in a timely manner. This process was recognized nationally

Trained and certified for key healthcare knowledge including patient registration, scheduling, HIPPA, policies and procedures, data entry, and database management

Skilled in use of EPIC Electronic Health Record software, Flowcast software, Allscripts software

Excellent computer skills including typing speed of 45 wpm and expertise using Microsoft Office products including Excel, Word, and Powerpoint

Proven administrative experience operating multi-line phone systems, triaging phone calls, and operating office equipment including fax machines, e-faxing, and copy machines

Experience

07/2007-01/2017

UM Physicians Phalen Village Clinic,St Paul,MN-Patient Rep

Schedule appointments at front desk and call center

Schedule procedures

Register patients and verify insurance

Answer telephones and route messages through EPIC to appropriate care teams

Triage and appropriately route calls to triage nurses

Check in patients using EPIC and collect copays using Health Pay 24

Assist with forms process

Assisted with scanning and filing patients charts

Alternate Referral Coordinator/Financial Counselor

Education

Everest, Eagan, MN-Medical billing and coding

02/2006-10/2005

Medical billing and coding

SPASH High School, Stevens Point, WI-GED