Customer Service Medical Billing
Resume:
Angela L Bahling
Bismarck, ND 58501
*********@*****.***
Objective
Customer service professional with 30+ years of customer focused service seeking to apply experience and technical training towards a clerical or administrative position. Key qualifications include:
30+ years of dedicated customer service involving diverse populations with communication barriers
Developed and implemented an innovative forms process a process in which forms were able to be tracked so that less forms were being lost and were filled out and returned in a timely manner. This process was recognized nationally
Trained and certified for key healthcare knowledge including patient registration, scheduling, HIPPA, policies and procedures, data entry, and database management
Skilled in use of EPIC Electronic Health Record software, Flowcast software, Allscripts software
Excellent computer skills including typing speed of 45 wpm and expertise using Microsoft Office products including Excel, Word, and Powerpoint
Proven administrative experience operating multi-line phone systems, triaging phone calls, and operating office equipment including fax machines, e-faxing, and copy machines
Experience
07/2007-01/2017
UM Physicians Phalen Village Clinic,St Paul,MN-Patient Rep
Schedule appointments at front desk and call center
Schedule procedures
Register patients and verify insurance
Answer telephones and route messages through EPIC to appropriate care teams
Triage and appropriately route calls to triage nurses
Check in patients using EPIC and collect copays using Health Pay 24
Assist with forms process
Assisted with scanning and filing patients charts
Alternate Referral Coordinator/Financial Counselor
Education
Everest, Eagan, MN-Medical billing and coding
02/2006-10/2005
Medical billing and coding
SPASH High School, Stevens Point, WI-GED
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