Active Directory Customer Service

Adrian Sandoval

**** *********** *****.

Fairfield, CA 94534

Home# 707-***-****

Cell# 626-***-****

************@***.***

EDUCATION:

Computer Education Institute, Pomona, CA

(A+ and Networking courses) completed

Mount San Antonio College, Walnut, CA

SKILLS AND CERTIFICATIONS:

Certifications

A+ Certified

Network Plus

MCP IN XP

MCDST IN XP

Linux certification from MSAC

Skills

Certificates in Networking +/Hubbell, Linux, Lotus Notes, SharePoint, Microsoft Outlook, Microsoft Excel, Lotus Notes, AS/400, Microsoft Windows 7, Windows Vista, Windows XP Home, Professional, Windows 2000 Server, Windows 2000 Professional, Windows 98 Office XP, and office 2003, office 2007. PC Anywhere, Tivoli, Remedy, Peoplesoft, VNC. Adobe suit, WinZip, Flash player, Nero burner suite. Have experience working with PCs, laptops, high speed internet equipment, Nortel network phones, Cisco network phones, and all types of printers. On my own time I use Linux software to troubleshoot, and fix Window PC’s & Laptops, that will not boot up under their OS.

Remote Applications

PC Anywhere, Tivoli, VNC, Dameware, Gotoassit, Teamviewer LANDesk, showmypc.

WORK HISTORY:

Northbay Medical Center On call Helpdesk & TSA, CA 10/2014 – present

Reasonable for all hours of coverage 7/24 as on call for help desk and TSA

Answer phones, fix problems remotely, monitor network systems, if they go down must contact our vender for support.

As TSA must maintain computer equipment in patients rooms, or other locations in the hospital or our clinics, pharmacy’s etc.

When working after hours only tech on duty, must monitor network systems, answer phones for the help desk, to assist customers with anything from system issues, printers, PC equipment, scanners, cellphones, desktop phones, etc.

Mercury Insurance Level 1 helpdesk, Rancho Cucamonga, CA 07/2011- 07/2014

Performed troubleshooting over the phone for all licensed insurance agents regarding our POS systems.

Supported internal Mercury employees using Windows 7on PC,s and Terminals.

Supported Printers for Mercury and open up tickets with Hewitt Packard to have them repaired if needed.

Supported MS Outlook 2007 & 2010 at Mercury, performed password resets for Mercury employee’s as well as for the insurance agents that would call in needing their passwords reset for the POS systems.

Supported Google apps for Mercury tablet users, as well as Kronos, & Service Now.

En Pointe Technologies Level 2 helpdesk, Gardena, CA 05/2008- 07/2009

Performed troubleshooting of all pc applications including Office 2003/XP, Windows XP Professional, Anti-virus, Anti-spyware and in house proprietary application support.

Supported AS/400 systems, end user accounts, password resets, submitting service request for new accounts.

Supported Lotus Notes, MS Outlook and performed password resets in Active Directory accounts and email system.

Provided high level of customer service to customers.

Responded to and documented issues in Clarify ticketing Software. Opened, closed, and escalated trouble tickets when needed.

Kaiser Permanente Level I helpdesk, Corona, CA 05/2007- 02/2008 (Contract)

Performed troubleshooting of all pc applications including Office 2000/XP, Windows XP Professional, Anti-virus, Anti-spyware and in-house proprietary application support.

Troubleshot hardware and software issues, responding to calls in a Helpdesk Call Center for Kaiser.

Supported Lotus Notes and performed password resets in Active Directory accounts and email system.

Remote into Linux boxes to reset servers.

Responded to and documented issues in Remedy ticketing software. Opened, closed and escalated trouble tickets when needed.

UPS-TSC facility, Henderson, NV Level II helpdesk 08/2006 - 11/2006(Contract)

Installation, configuration and support of Windows 2000/XP Professional and Office suite including Word, Excel and Outlook 2000/2003.

Technical phone support for all of internal UPS internal applications.

Supported AS/400, Windows OS, MS Outlook and password resets.

Technical support for all PC and Laptop computers including hardware and software installation, configuration and support.

Technical Support for printers, scanners, phone equipment, and remote into Linux printer servers.

First Level Technology POS Technician, Las Vegas, NV 06/2006 - 08/2006(Contract)

Supported such clients as Wal-Mart, Express and large Casinos.

Troubleshot and repaired various types of POS machines.

Coordinated with internal helpdesk when needed to follow SLA’s.

Repaired PC’s, laptops and printers.

Hewitt Packard Technology, Ontario, CA 11/2002- 04/2004 (Contract)

Configured and Built PC, Servers, and Laptops.

Supervised assembly production line of PCs

Lead configuration and Repair Tech

Remote Troubleshoot and support customers over phone

Did evaluation of software and hardware

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