Deepa Namboodiri

** ******** ****, ***** *********, MA 01862

781-***-****

ac5l7l@r.postjobfree.com

Experienced Software QA Professional

Summary

Deadline oriented Software Testing Engineer and QA Lead with 7+ years of experience in the Software Industry who possesses a thorough understanding of the Software development life cycle and Agile methodologies. Multi-faceted experience in Manual testing, Performance testing, Business Analysis and Automation. Easily collaborates with the Client, Project Managers, Product Owners, Development teams to drive Projects successfully. Well known for finding corner cases in testing and ensuring the delivery of defect free software. Currently, pursuing Master’s degree from Harvard University Extension School.

Highlights

HP LoadRunner Test Case Development Agile/Scrum Distributed team management

HP Quality Center Test Plans Selenium Conflict Resolution

SharePoint Requirement Traceability Matrix Python Team Player

Atlassian Jira Regression Testing ETL & SQL Process Improvements

Professional Experience

Client: DataXu

Role: Onsite QA Lead

Dec, 2012-Mar, 2014 Location: Boston, MA

Project: Manual testing of Campaign Management UI Application Company: Aurus Inc.

Role Description: Played the role of QA Lead, hands on Automation tester and Onsite Coordinator.

Responsibilities:

Coordinated with Business analysts, team managers and developers to test the UI and played the role of a liaison between on site and Offshore offices and leading the offshore team from the client site.

Drive the regression testing cycles as per the development team updates and attend the daily scrum meetings. The sprints were two weeks long and there would be a full regression test after each sprint.

Logging defect in Jira and working with development teams to fix bugs. Was also part of transitioning our testing team from fully manual to automation test team.

Plan and lead conversion of routine tests into automated scripts and cases using Selenium

Select new offshore resources to help the team with the transitioning from manual to automation testing.

Tools and Technology used: Github, Ansible, Jenkins, Skytap, Selenium, Webdriver, Python, PyCharm, Jira

Accomplishments

Played a key role in enabling success of Agile across all development projects at DataXu

Reduced production defects by 30% due to better test case-requirements traceability process

Transitioned team to a more independent test cycle by embedding testers into development teams

Increased scale and value add done by my team by successfully delivering quality results across multiple projects

Client: National Grid

Role: Sr. Test Engineer

July,2012-Nov, 2012 Location: Boston, MA

Project: SAP project testing Company: Wipro Technologies

Role Description: Played the role of a Sr. Software Test Engineer in Test and Onsite Coordinator for team (7 members).

Responsibilities:

Worked on automation for the final testing stage of an SAP implementation for National Grid.

Coordinate testing with 10 other teams for cross module/integration scenarios and to get information so as to build full test coverage

Coordinate with offshore team and allocate unit tests, system tests, regression tests and user acceptance tests based on each member’s strengths

Present the client with various testing strategies for the National grid's application and the results.

Tools and Technology used: HP Quality Center, Load Runner

Accomplishments:

Ensured critical realization and final preparation phases were successfully completed

Improved coverage for code tests by 40% by working with track leads to add more test cases for out of the box functionality

Quickly ramped up on SAP functionality in spite of not having previous exposure to SAP/other ERPs

Documented all the key activities which helped new team members to understand what was done and they could easily be transitioned into their roles.

Client was happy with the frequent updates on the progress provided to them and sent them testing reports to understand the performance of the application.

Client: Royal Bank of Canada

Role: Software QA Lead

Nov, 2011 – Mar, 2012 Location: Minneapolis, USA

Project: Mark Orgel Investment group billing Company: iGate

Role Description: Software QA Lead/Test Lead and Onsite Coordinator/Project Anchor and hands on Tester.

Key Responsibilities:

Requirements gathering, working closely with the business technology group, business system analysts, developers and third-party vendors to understand the fee billing requirements

Design and lead testing of the enhanced vendor application (Bonaire’s Revport) using Agile software development and testing process.

Created negative and positive test cases and ensured more test were written to meet test coverage criteria.

Monitored and controlled the execution of test cases for the Billing application’s functionality.

Worked with the development team to improve the performance and resolving defects. Closely worked with the Technical business analysts to come up with technical requirement specification document.

Tools and Technology used: HP Quality Center, Load Runner

Accomplishments:

Understood complex Wealth Management process and key requirements for application customization. Played the role of overall lead for the project for iGate due to resource gaps in team

Seamlessly coordinated with over 20 users to do exhaustive testing across 12 locations.

Worked with multiple stakeholders like bank operations, BTG, BSA and third-party vendor to ensure project success.

Inautix Technologies (Captive: Bank of New York Mellon)

Role : Performance Eng. Specialist

Apr,2010 – May,2011 Location: Chennai, India

Project: Enterprise Messaging Instrumentation for end-to-end monitoring of processes across transactions.

Project Snapshot: BNYM wanted to implement a new tool for effective monitoring of applications across multiple platforms in order to map data flow and track system performance along the path of a transaction across the enterprise. This would also lead to realignment of the team into a multi technology process specific model.

Role Description: Performance tester for BNYM’s application.

Key Responsibilities:

Coordinate Testing across various applications and simulate an end to end transaction

Understand scenarios for various transaction paths and determine best simulations to be scripted

Create test cases for load testing and analyze various corner cases

Perform end to end testing to analyze bottlenecks and dragonize the root cause of the bottlenecks.

Tools and Technology used: HP Load Runner, HP Transaction Vision, HP Real User Monitoring, BNYM tool iAccess, Nastel, Progress, BMC Remedy. Environment: UNIX, Props file creation, Shell scripting, HTML,MS Office and Sharepoint.

Accomplishments:

Working with Business Users and Client IT team to understand potential bottlenecks and provided feedback on existing performance improvement initiatives

Query solving for the tickets raised by customers and documenting the solutions

Worked with Program Manager and Business Unit Head to improve end-to-end testing of the application and updated closed loop for diagnosing problems and finding the root cause and fixing it/ fine tuning it.

Creating specific scripts for the critical flow of the application and simulating the issue to understand the bottlenecks.

Client: Thomson Reuters

Role: Software Engineer

Dec, 2006–Mar, 2010 Location: Hyderabad, India

Project: Support & Maintenance of Service Permission Management Application Company: Mahindra Satyam

Project Snapshot: The application enabled us to provide services to various end users/customers of the Client products for installation and access, through SPM- mainframe application. I was involved in several large enhancements and modernization initiatives for the front end as well as reporting needs.

Role Description: Was part of resolving tickets raised by Thomson Reuters clients when they would face errors while processing tasks on their application. As part of T&M’s did a lot of coding for the enhancements using COBOL, VSAM and DB2. Also had to fire query’s in DB2 to resolve the tickets as they dealt with a lot of databases as backend.

Tools and Technology used: Endeavor, TSO ISPF, CA7, SPUFI, DB2, COBOL, JCL, MQ, MS Office.

Responsibilities:

Interact with the client to resolve technical issues raised by them

Maintain & Support the existing software and develop enhancements.

Follow quality procedures to minimize defects ensuring healthy deliverables.

Create test cases for the enhanced applications and test the modules and generate results.

Prepare defect tracking and Effort capturing reports.

QA1 Reviewer: Review tasks done by peers and co-ordination activities for offshore

Technical Skills

Languages

COBOL, SQL, JCL, HTML, Java

GUI

CICS, IMS DC. Web based

Databases

DB2, IMS DB, SQL

Testing Tools

HP tools Load Runner, Performance Center, Quality Center, Transaction Vision, Business Availability Center, Diagnostics, Real User Monitor, Site scope, CA InterTest, Xpeditor, Selenium

Other Tools

TSO/ISPF, ENDEAVOR, CA7, SPUFI, MS Office, GitHub, Ansible, Jenkins, Atlassian Jira, Sharepoint, Trello, MS Project Management, Basic knowledge of Visio

Domain Knowledge

Marketing, Energy, Financial Services, Media & Entertainment, basic knowledge of Retail and Insurance

Training

SFPC-Satyam Function Point Champion

SDLC-Software Development Life Cycle

ITIL- Information Technology Infrastructure Library

QA Training from RBC

Six Sigma

PMF- Project Management Framework

Education

Master of Liberal Arts (Management)- Harvard University Extension School GPA 3.74, Graduation: 2019

Courses: Agile Project Management, Strategic Management, Business Strategic Insight, Marketing Management, Financial Accounting, Economics & Organizational Behavior

Bachelor of Engineering (Information Technology), Gujarat Univ., India GPA 4.00, Graduation 2006

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