Customer Service Assistant

THEODORE J. WURZ JR., JD

*** ********** **., ****, ** 06001 (h) 860-***-**** (c) 860-***-**** ******@*****.*** HIGHLIGHTS OF QUALIFICATIONS

* ***** ** ***** ********** as a Law Clerk in Superior Court assisting with Civil matters

Law School experience with FMLA, ADA, ADAAA, Title VII

Experience with numerous employee/employer related trials and hearings

Expertise training and advising new assistant clerks

Skilled at coordinating logistics for a variety of cases

Coordinated communication between the court and attorneys

Strong public speaking and presentation skills

PROFESSIONAL EXPERIENCE

Farmington Bank Bristol, CT October 2017- March 2018 Personal Banker

Farmington Bank Southington, CT June 2017-October 2017 Part time Personal Banker

Education on banking compliance, Reg. E and Reg. CC

Led several Focus Day teams for coordinating sales

Customer service skills

Hartford Superior Court, Civil Session Hartford, CT April 2008 – August 2016 Temporary Assistant Clerk: Hon. Constance Epstein 2015-2016 Temporary Assistant Clerk: Hon. Richard M. Rittenband 2008- 2015 Legal experience:

Coordinated and oversaw logistics for a variety of cases in Superior Court, including foreclosures

Clerked numerous employee/employer related trials and hearings

Managed the Judge’s schedule

Arranged numerous hearings

Sent out judicial notices of Judge’s orders

Coordinated communication between the court and attorneys Leadership/Training:

Clerked weekly short calendar hearings

Clerked numerous bench and jury trials

Trained and advised new temporary assistant clerks

initiatives

Customer Service:

Responded to customer concerns, answered phones and sent out statutory dismissal notices in the office’s case flow office

Assisted the public with judicial matters including answering questions related to civil cases Attention to detail:

Coded and e-filed documents

Reviewed court decisions and orders for grammar and punctuation Examination of Judgment Debtor Clerk 2009

Organized and managed bi-weekly calendar

Sent out notices of wage modifications and Capias notices

Sent notices indicating service

Tracked whether service was made to debtors’ properly EDUCATION

3-20, 6-20 All Lines Claim Adjuster, Valencia College, Orlando, FL 2017 License number: W374211 (Inactive)

Juris Doctor 2010

Western New England University School of Law, Springfield, MA Bachelor of Arts in History; minor in Philosophy 2005 Central Connecticut State University, New Britain, CT

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